Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Highly Organized, friendly and eager in all job roles. I have a Track record of contributing to customer satisfaction, business operations and team needs. I am Successful at keeping tables turning over efficiently to boost volume and sales opportunities. Communicative worker dedicated to going above and beyond to create unforgettable experiences for any customer . I like to Establish rapport with management and staff through quality of service and personal interaction. Offering over 15 years of experience in customer service roles. I am Cheerful and always ready to help team members by taking on additional tasks. I am highly Skilled and pride myself on making customers feel welcome and answering any concerns. I Efficiently maintain all service standards and follow safe service regulations. I am effective working in a team or solo. Always eager to learn new skills and further my knowledge in any field.
Skills
Food preparation and safety
Marketing and advertising
Recipes and menu planning
Food plating and presentation
Staff management
Point of Sale (POS) system operation
Kitchen equipment operation and maintenance
Natural leader
Inventory control and record keeping
Service-oriented
Conflict resolution techniques
Dynamic, friendly hostess
Staff scheduling
Budgeting
Passion for customer satisfaction
Strong work ethic
Order delivery practices
Work History
Lead Waitress, 01/2007 - 07/2017 Steak N Shake Co – Oshtemo, MI,
Kept register accurate through correct billing, payment processing and cash management practices
Handled customer complaints with poise and grace, immediately resolving issues through immediate acknowledgment and commitment to service
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complai
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business
Oversaw daily operations of all members of service team, including delegating tasks, training new staff and splitting tips at end of each shift
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
Handled approximately [Number] daily credit and cash transactions for customers with accuracy and speed
Maintained customer satisfaction while handling [Type] product returns quickly and professionally
Resolved customer complaints and maintained clean and tidy checkout area
Counted money in drawers at beginning and end of each shift to ensure amounts were correct
Maintained reports of transactions and greeted customers when entering and leaving establishment
Maintained current knowledge of store promotions and highlighted sales to customers
Restocked, arranged and organized merchandise in front lanes to drive product sales
Used POS system to enter orders, process payments, and issue receipts
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
Assisted customers with locating and choosing merchandise in any store department
Waitress, 11/2003 - 12/2004 Hungry Jacks – City, STATE,
Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
Kept server areas clean and stocked during service hours to increase efficiency while serving tables
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
Education
High School Diploma: , Expected in 12/2006 - Oxley High School - Tamworth, GPA:
HSC completed
Certificate II: Nail Technology, Expected in 12/2006 - TAFE New England - Tamworth, GPA:
Certificate III : Community Services, Expected in 12/2010 - Joblink Plus - Tamworth, GPA:
Certificate III: Beauty Services, Expected in 12/2018 - TAFE New England - Tamworth, GPA:
Certificate III: Nail Technology, Expected in 12/2019 - TAFE New England - Tamworth, GPA:
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