Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Highly Organized, friendly and eager in all job roles. I have a Track record of contributing to customer satisfaction, business operations and team needs. I am Successful at keeping tables turning over efficiently to boost volume and sales opportunities. Communicative worker dedicated to going above and beyond to create unforgettable experiences for any customer . I like to Establish rapport with management and staff through quality of service and personal interaction. Offering over 15 years of experience in customer service roles. I am Cheerful and always ready to help team members by taking on additional tasks. I am highly Skilled and pride myself on making customers feel welcome and answering any concerns. I Efficiently maintain all service standards and follow safe service regulations. I am effective working in a team or solo. Always eager to learn new skills and further my knowledge in any field.

  • Food preparation and safety
  • Marketing and advertising
  • Recipes and menu planning
  • Food plating and presentation
  • Staff management
  • Point of Sale (POS) system operation
  • Kitchen equipment operation and maintenance
  • Natural leader
  • Inventory control and record keeping
  • Service-oriented
  • Conflict resolution techniques
  • Dynamic, friendly hostess
  • Staff scheduling
  • Budgeting
  • Passion for customer satisfaction
  • Strong work ethic
  • Order delivery practices
Work History
Lead Waitress, 01/2007 - 07/2017
Steak N Shake Co Oshtemo, MI,
  • Kept register accurate through correct billing, payment processing and cash management practices
  • Handled customer complaints with poise and grace, immediately resolving issues through immediate acknowledgment and commitment to service
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complai
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business
  • Oversaw daily operations of all members of service team, including delegating tasks, training new staff and splitting tips at end of each shift
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
Manager, 06/2012 - 12/2013
Freedom Financial Prosper, TX,
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
  • Developed, implemented and managed business plans to promote profitable food and beverage sales
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition
  • Led and directed team members on effective methods, operations and procedures
  • Organized special events in restaurant, including receptions, promotions and corporate luncheons
  • Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
  • Prepared for and executed new menu implementations
  • Reconciled cash and credit card transactions to maintain accurate records
  • Preparation of food and beverage
  • Worked behind the bar
  • Barista
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes
  • Maintained safe working and guest environment to reduce risk of injury and accidents
Customer Service, 01/2005 - 01/2006
Healthcare Services Group Abilene, TX,
  • Handled approximately [Number] daily credit and cash transactions for customers with accuracy and speed
  • Maintained customer satisfaction while handling [Type] product returns quickly and professionally
  • Resolved customer complaints and maintained clean and tidy checkout area
  • Counted money in drawers at beginning and end of each shift to ensure amounts were correct
  • Maintained reports of transactions and greeted customers when entering and leaving establishment
  • Maintained current knowledge of store promotions and highlighted sales to customers
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Used POS system to enter orders, process payments, and issue receipts
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Assisted customers with locating and choosing merchandise in any store department
Waitress, 11/2003 - 12/2004
Hungry Jacks City, STATE,
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
High School Diploma: , Expected in 12/2006
Oxley High School - Tamworth,

HSC completed

Certificate II: Nail Technology, Expected in 12/2006
TAFE New England - Tamworth,
Certificate III : Community Services, Expected in 12/2010
Joblink Plus - Tamworth,
Certificate III: Beauty Services, Expected in 12/2018
TAFE New England - Tamworth,
Certificate III: Nail Technology, Expected in 12/2019
TAFE New England - Tamworth,

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Resume Overview

School Attended

  • Oxley High School
  • TAFE New England
  • Joblink Plus
  • TAFE New England
  • TAFE New England

Job Titles Held:

  • Lead Waitress
  • Manager
  • Customer Service
  • Waitress


  • High School Diploma
  • Certificate II
  • Certificate III
  • Certificate III
  • Certificate III

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