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Lead User Experience Researcher Resume Example

Resume Score: 40%

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LEAD USER EXPERIENCE RESEARCHER
Skills
  • User Research
  • Information Architecture
  • Usability Testing
  • Remote Testing
  • Axure
  • MS Office 
  • Script Writing
  • Test Planning
Work History
Lead User Experience Researcher04/2016 to Current
Best Buy
  • Plan, schedule, and conduct usability tests, including defining the recruiting criteria.
  • Created findings reports and presented findings to groups ranging in size from 10-100 people.
  • Synthesized findings into meaningful recommendations.
  • Used telemetry data and results from usability studies and user interviews to identify opportunities to improve user experience, described in terms of actionable results.
  •  Collaborate with product owners and other design team members to define research goals and prioritize research opportunities.
  • Take an active role in defining methodologies and reporting requirements.
  • Provide input on mockups/wireframes/prototypes.
  • Act as the conscience and voice of the user to help us create products that meet our user's needs.
  • Conducted usability testing and post-deployment evaluations to measure user experience success.
  • Used site analytics and metrics to define and monitor success.
  • Planned, created, and conducted remote usability sessions.  
  • Created wireframes, screen-flow diagrams, and UI spec documentation. 
User Experience Researcher03/2015 to 04/2016
Securus Tech – Woodbury MN
  • Plan, schedule, and conduct usability tests, including defining the recruiting criteria
  • Synthesize findings into meaningful recommendations
  • Collaborate with product owners and other design team members to define research goals and prioritize research opportunities
  • Provide input on mockups/wireframes/prototypes
  • Act as the conscience and voice of the user to help us create products that meet our user's needs
  • Planned, created, and conducted remote usability sessions.
  • Created wireframes, screen-flow diagrams, and UI spec documentation.



Clinical Microbiologist08/2009 to 10/2015
HealthEast
  • Identification of microorganisms and drug susceptibility testing using manual biochemical reactions, and automated instrumentation
  • Ordered and prepared reagents and supplies.
  • Maintained a safe and clean environment up to infection control standards.
  • Interpreted research findings and summarized data into reports.
  • Quality Control of Bacterial Agents and 
  • Set up and identification of routine clinical cultures.
  • Mycology, Immunofluorescence microscopy, and polymerase chain reaction (PCR) testing.

Instructional Designer - Software10/2014 to 03/2015
Epic
  • Used role playing, simulations, team exercises, group discussions, videos and lectures to instruct participants in a variety of ways.
  • Assessed training needs through surveys, interviews with employees, focus groups and consultation with managers.
  • Created an online training program to be used during video training conferences.
  • Extensively trained new and existing employees.
  • Monitored participant workflow and behaviors throughout the training process.
  • Conducted one-on-one tutoring sessions for new employees.
  • Clearly communicated objectives for all lessons, units, and projects to all participants.
  • Used a variety of assessment tools and strategies to improve instruction methods.
  • Take corrective action to restore and/or maintain quality standards.
  • Created and continuously maintained training materials to correspond with software release.




Education
Bachelor of Science: Clinical Laboratory Sciences 2012St Cloud State University -
Associate of Science: Medical Technology2009Rasmussen College-
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Best Buy
  • Securus Tech
  • HealthEast
  • Epic

School Attended

  • St Cloud State University
  • Rasmussen College

Job Titles Held:

  • Lead User Experience Researcher
  • User Experience Researcher
  • Clinical Microbiologist
  • Instructional Designer - Software

Degrees

  • Bachelor of Science : Clinical Laboratory Sciences 2012
    Associate of Science : Medical Technology 2009

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