Lead User Experience Researcher Resume Example Best Buy

LEAD USER EXPERIENCE RESEARCHER

Skills

Work History

Lead User Experience Researcher04/2016 to Current
Best Buy

Plan, schedule, and conduct usability tests, including defining the recruiting criteria.
Created findings reports and presented findings to groups ranging in size from 10-100 people.
Synthesized findings into meaningful recommendations.
Used telemetry data and results from usability studies and user interviews to identify opportunities to improve user experience, described in terms of actionable results.
Collaborate with product owners and other design team members to define research goals and prioritize research opportunities.
Take an active role in defining methodologies and reporting requirements.
Provide input on mockups/wireframes/prototypes.
Act as the conscience and voice of the user to help us create products that meet our user's needs.
Conducted usability testing and post-deployment evaluations to measure user experience success.
Used site analytics and metrics to define and monitor success.
Planned, created, and conducted remote usability sessions.
Created wireframes, screen-flow diagrams, and UI spec documentation.

User Experience Researcher03/2015 to 04/2016
Securus Tech – Woodbury MN

Plan, schedule, and conduct usability tests, including defining the recruiting criteria
Synthesize findings into meaningful recommendations
Collaborate with product owners and other design team members to define research goals and prioritize research opportunities
Provide input on mockups/wireframes/prototypes
Act as the conscience and voice of the user to help us create products that meet our user's needs
Planned, created, and conducted remote usability sessions.
Created wireframes, screen-flow diagrams, and UI spec documentation.

Clinical Microbiologist08/2009 to 10/2015
HealthEast

Identification of microorganisms and drug susceptibility testing using manual biochemical reactions, and automated instrumentation
Ordered and prepared reagents and supplies.
Maintained a safe and clean environment up to infection control standards.
Interpreted research findings and summarized data into reports.
Quality Control of Bacterial Agents and
Set up and identification of routine clinical cultures.
Mycology, Immunofluorescence microscopy, and polymerase chain reaction (PCR) testing.

Instructional Designer - Software10/2014 to 03/2015
Epic

Used role playing, simulations, team exercises, group discussions, videos and lectures to instruct participants in a variety of ways.
Assessed training needs through surveys, interviews with employees, focus groups and consultation with managers.
Created an online training program to be used during video training conferences.
Extensively trained new and existing employees.
Monitored participant workflow and behaviors throughout the training process.
Conducted one-on-one tutoring sessions for new employees.
Clearly communicated objectives for all lessons, units, and projects to all participants.
Used a variety of assessment tools and strategies to improve instruction methods.
Take corrective action to restore and/or maintain quality standards.
Created and continuously maintained training materials to correspond with software release.

Education

Bachelor of Science: Clinical Laboratory Sciences 2012St Cloud State University -

Associate of Science: Medical Technology2009Rasmussen College-

Resume Overview

Companies Worked For:

School Attended

Job Titles Held:

Degrees

Bachelor of Science : Clinical Laboratory Sciences 2012
Associate of Science : Medical Technology 2009