Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

General Manager focused on maximizing productivity and increasing customer base. Believes exceptional customer service is essential to retail success.

Who respects and appreciates all associates. Motivates employees by using positive reinforcement, coaching, and counseling skills to help develop them individually, and improve performance. Is a hard worker, willing to learn anything to help a company be successful. Looking for a career, a place that provides job security and support. Dependable and reports to work on time, ready to deliver an outstanding customer and associate experience.

Reliable Lead Toddler Teacher talented at creating a safe, stimulating environment for young children. Expertly leads individual and group activities to encourage learning and develop social interaction skills. Offering 5 years of childcare experience with excellent knowledge in CPR and first aid.

  • Adherence to high customer service standards
  • Excellent time management skills
  • Effective problem solving
  • Inventory control and record keeping
  • Staff scheduling
  • Natural leader
  • Strong work ethic
  • Point of Sale (POS) system operation
  • Passion for customer satisfaction
  • Trained in performance and wage reviews
  • Food cost, inventory, product ordering
  • Strong coaching skills
  • Dependable, Reliable
  • Fast learner
  • Personnel development
  • Involved in hiring processes


Work History
Lead Toddler Teacher, 03/2019 to Current
Spring Education GroupHuntington Beach, CA,
  • Applies play-based strategies, including crafts and games, to provide diverse approaches to learning.
  • Promotes physical, academic and social development by implementing diverse classroom and outside activities.
  • Observes children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Sanitizes toys and play equipment each day to maintain safety and cleanliness.
  • Allows for ample outdoor discovery time in schedule each day.
  • Consults with parents to build and maintain positive support networks and support continuing education strategies.
  • Maintains a well-controlled classroom by clearly outlining standards and reinforcing positive behaviors.
  • Educates students in foundational concepts such as shapes, numbers and letters.
  • Promotes sensory development by providing access to different textures.
  • Implemented curriculum to enhance classes with learning-focused activities.
  • Engages with children on an individual basis to build positive relationships and promote learning.
  • Instructs children in health and personal habits, such as eating, resting and toileting.
  • Communicates with coworkers and the director daily to ensure a healthy environment for the children.
  • Prepares weekly lessons with a specific theme that engages the children for social, emotional, and educational development.
  • Provides supplies and materials for the classroom.
  • Keeps a clean and decorated room, changes it often and during the different seasons, to keep it looking professional and appealing to parents and children attending.
  • Not afraid to address the assistant teachers when issues arise. Uses effective constructive criticism to resolve the matter and enforce the changes.
Group Fitness Instructor, 07/2016 to Current
County Of Roanoke VirginiaRoanoke, VA,
  • Consistently met daily class attendance goals.
  • Cultivated positive relationships with participants by interacting with them during group fitness classes.
  • Explained the use of exercise equipment to all participants, prioritizing safety at all times.
  • Greeted all members in a professional and friendly manner.
  • Assessed individual progress and suggested appropriate changes.
  • Explained class objectives and rules.
  • Taught a variety of group exercise classes, including Body Attack and RPM.
  • True passion and love for this role
General Manager, 01/2012 to 11/2017
Db SchenkerDes Plaines, IL,
  • Developed metrics and measured success in order to further penetrate the marketplace.
  • Comfortable standing for long periods, working long hours
  • Engaging personality
  • Customer Satisfaction
  • Guest complaints
  • Presented self as team player to set the example for the associates
  • Managed a Management Team of 5
  • Was in an assistant management position before the general manager position and was in charge of food cost. Inventory, product ordering, pan-ups for bakery products, produce ordering.
  • Food Safety, Serve Safe certified until 2020
  • Reduced and controlled company expenses by being resourceful and fixing what I could, but also being proactive in maintaining the equipment to avoid breakdowns.
  • Recognized for reducing my cafes turnover rate by 3% YOY
  • Recognized for Store Profit Growth 15% Period 5, 463.8% making the café YTD 953.1% growth in profit YOY
  • Completed a Situational Leadership: Building Leaders class in 2017 receiving a certificate signifying that I have a true understanding of situational leadership and value the process in order to better myself and the individuals that I lead.
  • Strong coaching style skills, including constructive feedback, which helped develop associates by adapting to their abilities.
  • Tracked sales daily, weekly, and year over year to make development plans of increasing café sales and profit.
  • In charge of staffing and interviewing candidates for all range of positions.
  • Basic management duties such as cash handling, deposits, shift changes, using integrated tools to ensure smooth deployment during shifts.
  • Had 0 criticals during the most recent health department visit.
  • Associate and management scheduling experience, held the scheduling role while still running the store for over 6 months until I found the right candidate to perform the duty.
  • Certified facilitator for Planet Bread which is a required class for all new hires to take which talks about the background of Panera, the cultural values, and concept essences of the company.
  • Held bread bashes (employee meetings) every quarter to communicate changes and to recognize our employees.
  • Had a team building event where I took the whole team to super bowl where we got to have fun, which made my associates feel appreciated.
  • Enhanced operational efficiency and productivity by managing budgets and accounts.
  • Supported regulatory compliance by overseeing all audits to verify protocol adherence.
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.
Night Supervisor, 2009 to 05/2011
Japs-Olson CompanyMinneapolis, MN,

In charge of 1-2 people before they left for the day.


Last one to leave the childcare center, stayed until the last child left and did the closing duties, then locked all the doors before leaving.


Cared for children ranging from 6 weeks-12 years by supervising and entertaining them.


Before becoming a supervisor I was a preschool teacher in the preschool and school aged children room.


Organized different activities for the children that were educational.


Stayed on a daily schedule and routine to build structure and comfort with the children.

High School Diploma: , Expected in 2010
Grand Island Senior High (GISH) - 2124 N Lafayette Ave, Grand Island, NE, 68803
  • Started with Panera as an associate 5 years ago.
  • Within the first 3 months became an associate trainer
  • Within 1 year became a shift supervisor
  • At year 3 was promoted to Assistant Manager
  • At year 4 was promoted to General Manager
  • Improved parent and teacher interactions by implementing better communication within my classroom.
  • Rearranged the entire Toddler room to provide a stable and appropriate learning environment for both the children and the teachers.
  • Fought for changes I believed needed to be seen in the childcare.
  • Managed classroom of 12 children ages 18 months to 24 months, maintaining a safe, nurturing environment.
  • Involved in training of new staff at the YMCA Childcare Development Center.

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School Attended

  • Grand Island Senior High (GISH)

Job Titles Held:

  • Lead Toddler Teacher
  • Group Fitness Instructor
  • General Manager
  • Night Supervisor


  • High School Diploma

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