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lead telecom engineer resume example with 5+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Telecommunications Engineer with 6+years of superior technical understanding of cellular technologies, wireless core network infrastructure and IP networking. Extensive background in administration and support of office PBX and voice messaging systems. Experience troubleshooting issues at user level as well as phone system programming.

Skills
  • Troubleshooting
  • Attention to detail
  • Telecom Engineering
  • Customer service skills
  • Operations Maintenance
  • Budgeting & Scheduling
  • Wiring/Cable Installation
  • Planning & Development
  • Audiovisual Maintenance
  • Documentation & Reporting invoices
  • Excellent communications skills
  • Proficient in Microsoft Office Suite
  • Strong Technical, Analytical & Problem-solving skills
  • Proficient with Operating Systems, Microsoft Office Suite, VoIP, Active Directory, DHCP, LAN, and WAN
Certifications

Google I.T Support

Google Technical Support Fundamentals

Google Project management


Education
World Education New York, NY, Expected in 07/2009 High School Diploma : - GPA :
Work History
Mckesson Corporation - Lead Telecom Engineer
Elgin, IL, Manhattan, NY 03/2022 - Current
  • Monitoring network traffic, security, and capacity to identify issues that impact phone service using nectar monitoring
  • Administered Nortel CS1000 migration over to Avaya aura for 16 locations
  • Administered Nortel CS1000, Nortel Call pilot adding and removing users
  • Administered AWS cloud call center
  • Administered Call-a-Counting (Vera-SMART)
  • Administered Avaya aura 8.1 and IX messaging system manager for 96 locations
  • Configured Hunts groups, vectors, user registrations and voicemail for Avaya aura 8.1
  • Configured Call flows, holiday tables, call trees, after hour service
  • Assisted with installation of new users and relocations of existing users
  • Assisted with Avaya security software patches for SBC
  • Identified unused lines and underutilized circuits
  • Worked closely with network carriers Crown Castle, Verizon and carousel to address circuit issues, fiber conversion from traditional copper lines to deliver quality service
  • Troubleshooting connectivity with end users.
  • Reviewed and tested installations for compliance with quality control standards.
  • Installed, maintained and supported VoIP applications.
Fusion Technology - Telecom Technician
San Antonio, TX, Brooklyn, NY 11/2019 - 03/2022
  • Re-imaged computers, tablets with Windows 10
  • Avaya aura administer configured call routing, call flows, call center setup for appointment takers, operators and nursing departments
  • Successfully installed and maintained VoIP phones and managed VoIP telephone system Avaya aura 6.1 and wireless devices
  • Setup Polycom and Webcams for Cisco WEBEX Microsoft teams and zoom meetings and maintained Pbx and paging system
  • Configured phone sets, cross-connected, pots lines, racked switches, created telephone extensions, voicemail password resets
  • Setup and maintained hospital cell phones and added users to hospital domain
  • Analyzed and developed processes, and future action plan to meet hospital requirements and improve efficiency
  • MDM administrator Manage engine
  • Assisted with telecom closets redesigns rack and stack switches cisco 9kseries 3900series
  • Assisted with hospital new WI-FI upgrade mounting and wiring Access points
  • Reviewed and Documented monthly Telecom expense spook, AT&T Verizon & Sprint
  • Created Purchase orders and scope of work for telecom/network projects
  • Completed sprint to T-Mobile migration of 800 phone lines
  • Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
  • Installed and configured new devices and system components.
  • Responded to service requests during and after business hours.
  • Coordinated installation of new users and relocations of existing users.
  • Carried out day-day-day duties accurately and efficiently.
Invictus International Consulting, Llc - Network Installation Technician
Orlando, FL, Naples, FL 10/2016 - 03/2019
  • Installed, inspected, and repaired IPTV, VoIP, Printers, Routers, fiber optic cabling, Pbx systems, and Cable Systems
  • Managed multiple projects, ensuring each task was completed on time or early to maximize efficiency and increase performance and reported daily logs of duties
  • Interpreted diagrams, charts, and publications to perform particle analysis, troubleshoot, and diagnose, computer, PBX, and cable systems
  • Performed inspections and provided technical advice to customers an the company based on inspection results
  • Resolved technical issues and maintenance of STB, ONT, and LB-LINK routers
  • Facilitated router and network security configurations, smart panel setups, and wire terminations
  • Coordinated Cat 5 Cat 6 and coax pulling and termination and fiber optic pulling
  • Mentored and trained small teams; collaborated with other members of the IT team and management and provided technical support to co-workers
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.

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Resume Overview

School Attended

  • World Education

Job Titles Held:

  • Lead Telecom Engineer
  • Telecom Technician
  • Network Installation Technician

Degrees

  • High School Diploma

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