Personable and dedicated Customer Service Representative with extensive experience in Customer Service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Skills
Department leadership
Safety precautions
Lesson planning
Guest check-in and check-out
Credit card payment processing
Courteous demeanor
Call center experience
Adaptive team player
High-energy attitude
Inbound and outbound calling
Customer relations
Problem-solving abilities
Clerical support
Oral and writing communication
Email and telephone decorum
Customer assistance and interaction
Recordkeeping
Listening skills
Appointment confirmation
Call routing
Correspondence typing
Experience
Assistant Director, 10/2021 to Current Marriott International – Marana, AZ,
Mentored new employees on school practices and school operations.
Managed schedules by completing work accurately and on time.
Monitored employees for safety.
Handled incoming and outgoing mail, email and faxes.
Managed staff, financials and staff performance.
Maintained relationships to encourage positive work culture.
Directed special projects and daily operations.
Produced and distributed memos, newsletters and other forms of communication.
Payroll
Tracked/ordered Inventory for teachers
Youth Director, 10/2021 to Current RNR Harrisburg – City, STATE,
Work within community to create positive youth program opportunities.
Prepared and distributed flyers, press releases and brochures to gain interest in established programs and events.
Scheduled summer activities, field trips and visits to cultural institutions and recreational swimming pools.
Maintained inventory of supplies and equipment with established sign-out procedures.
Coordinated team-building group activities to promote socialization.
Instructed and mentored youth between grades 11 and up.
Directed weekly youth meetings, special group events and overnight excursions.
Worked with church leadership, parents and volunteers to establish clear goals and guidelines for church youth.
Managed ministry budget and documented all purchases.
Led outreach initiatives to reach out to unchurched, inactive or new residents in community.
Oversaw teams of youth volunteers focused on you summer program.
Determined allocations of funds for classroom supplies and materials, authorizing purchases.
Lead Teacher, Four Year Old Classroom, 07/2019 to Current Honda Of Concord – City, STATE,
Created and maintained diverse strategies to engage students and deliver enriching educational opportunities.
Liaised with teachers to develop cohesive educational plans and improve student support.
Built and strengthened positive relationships with students, parents and teaching staff.
Remained calm and patient in all student interactions to support individual growth and development.
Selected optimal curricula and planned daily lessons to meet needs of children with various developmental levels.
Applied proactive behavior management techniques to facilitate classroom discipline.
Arranged classrooms to facilitate optimal education for student groups.
Organized activities to promote physical, mental and social development of each child.
Involved parents in student learning to increase family interaction and student support.
Worked with students one-on-one to boost skills in weak areas and grasp new concepts.
Worked with teachers to design interactive lessons and increase student success.
Mentored other educators by delivering insight, positive feedback and constructive criticism.
Administered and documented results of student assessments.
Handled and resolved disciplinary issues according to district protocols.
Front Desk Receptionist/Teacher, 01/2009 to 02/2011 Troutmans BBQ – City, STATE,
Set guest and group reservations and processed check-ins and check-outs.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Input customer data using Microsoft Excel software and made immediate updates to reflect changes.
Drafted and maintained incident reports, daily activity logs and other documents requested by management.
Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Managed customer complaints and rectified issues to complete satisfaction.
Secured guest valuables in main safe or individual boxes.
Transmitted information or documents to customers, using computer, mail or facsimile machine.
Signed for packages, recorded all deliveries and distributed to inter-company personnel.
Monitored reservations to track incoming parties and special events.
Full Time Customer Service, 01/2005 to 03/2007 Company Name – City, State,
Asked probing questions to determine service needs and accurately input information into electronic systems.
Greeted visitors, assessed needs and directed to appropriate personnel.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Answered and directed incoming calls using multi-line telephone system.
Processed payments and updated accounts to reflect balance changes.
Scheduled and confirmed appointments.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
Rendered information to callers and drafted office emails.
Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities.
Maintained daily calendars, set appointments with clients and planned daily office events.
Open and Closed store.
Multitasked while using multi lined switchboard and computer logging at once.
Waitress, 01/2003 to 08/2003 Company Name – City, State,
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Education and Training
GED: , Expected in 02/2005 RCCC - Concord, NC, GPA:
: Cosmetology, Expected in RCCC- Cosmetology - Concord, NC, GPA:
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