Lead Teacher Resume Example
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LEAD TEACHER
Summary
Focused Early education major (3.5 GPA) currently attending Glendale Community College , with 4 years of work experience. Aiming to leverage a proven knowledge of customer communications, conflict resolution, and customer needs assessment skills to successfully fill the Customer service role at your company. Frequently praised as results-oriented by my peers, I can be relied upon to help your company achieve its goals.
Skills
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Experience
Registration Scheduler, Baptist Children's Homes, August 2020-CurrentFranklin , NC
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Managed medical practice administrative needs to provide patient satisfaction.
- Addressed, documented and responded to incoming correspondences to address client queries.
- Updated group medical records and technical library to support smooth office operations.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Compiled physical and digital documents, charts and reports to meet business and patient need.
Lead Teacher, Fairfield County School District, November 2019-CurrentWinnsboro , SC
- Created and maintained rich learning environment with diverse strategies to engage students and deliver enriching educational opportunities.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Involved parents in student learning to increase family interaction and student support.
- Stayed calm and patient in all student interactions to support individual growth and development.
- Worked with fellow teachers to develop cohesive educational plans and improve support for diverse students.
- Applied proactive behavior management techniques for classroom discipline.
- Arranged rooms to facilitate optimal education for student groups.
- Established open and loving environment where children could express desires and focus on learning.
- Worked one-on-one with struggling students to design individualized lesson plans to increase progress.
Instructional Assistant , Baptist Children's Homes, July 2019-March 2020Indian Trail , NC
- Provided classroom support throughout planned instruction and individual lessons.
- Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
- Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans.
- Promoted student learning by providing individualized and small group support to reinforce classroom topics.
- Supervised students and maintained security throughout school buildings and on field trips.
- Evaluated individual student needs, including academic and social situations to address challenges and goals.
- Prepared lesson materials and visual aids to reinforce lesson concepts.
Lead Teacher, Blessing Health System, January 2019-October 2019Quincy , IL
- Attend to children's basic needs by feeding them, dressing them, and changing their diapers.
- Provide a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play.
- Serve meals and snacks in accordance with nutritional guidelines.
- Teach proper eating habits and personal hygiene.
- Prepare materials and classrooms for class activities.
- Establish and enforce rules for behavior, and procedures for maintaining order.
- Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips.
- Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills.
- Observe and evaluate children's performance, behavior, social development, and physical health.
- Read books to entire classes or to small groups.
Extern, Lincoln Property Company, Inc., July 2017-July 2018Carlisle , PA
- Documented messages left by callers and delivered vital information to intended employees.
- Greeted visitors and assisted by answering general questions and directed to desired office.
- Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
- Called clients to leave voicemail reminders of appointment date and time.
- Paged employees over the PA system to ensure prompt connection with callers.
- Developed strong professional relationships with employees and clients through effective customer service skills.
- Dispatched urgent and non-urgent messages to staff members via chat, email and voice mail.
- Took accurate messages for staff and management to facilitate open and speedy communication.
- Managed large volumes of daily outgoing calls while adhering to predetermined quotas.
- Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
Call Center Representative, Nau, September 2016-April 2017City , STATE
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Documented customer inquiries and feedback, including service delivery suggestions, in company database.
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
Education and Training
Some College (No Degree)Early Education, , Northern Arizona University, CityState
GPA: 3.7
High School DiplomaThunderbird High School, , CityStateMay 2016
GPA: 3.5, Principals list Extracurricular Activity: Basketball Team, National Junior Honor Society (NJHS), Softball Team, French club,
Some College (No Degree)Early Education, Glendale Community College, City
Certifications
- CPR
- First Aid
- Food Handlers
refernces
- Alli Ferrel
602-714-0952
Former mom I nannied for
- Misty Bain
570-419-3358
Old Friend who I help out a lot
- Asia Doran
602-460-3661
nanny mom I currently nanny for
- Michelle Genrich
(602) 821-4402 ,genrichm@gmail.com
mom I use to nanny for
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Resume Overview
School Attended
- Northern Arizona University
- Thunderbird High School
- Glendale Community College
Job Titles Held:
- Registration Scheduler
- Lead Teacher
- Instructional Assistant
- Extern
- Call Center Representative
Degrees
- Some College (No Degree)
High School Diploma
Some College (No Degree)
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