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Lead Teacher Resume Example

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LEAD TEACHER
Summary

Focused Early education major (3.5 GPA) currently attending Glendale Community College , with 4 years of work experience. Aiming to leverage a proven knowledge of customer communications, conflict resolution, and customer needs assessment skills to successfully fill the Customer service role at your company. Frequently praised as results-oriented by my peers, I can be relied upon to help your company achieve its goals.

Skills
  • Microsoft
  • Childcare requirements
  • Team building
  • Lesson planning
  • Analytical decision making
  • Safe learning environment
  • Business operations understanding
  • Organization and efficiency
  • Multi-line telephone skills
  • Recordkeeping and bookkeeping
  • Meticulous and organized
  • PC proficient
  • Multitasking and prioritization
  • Technologically savvy
  • Multitasking ability
  • Flexible
Experience
Registration Scheduler, Honor health , August 2020-CurrentScottsdale , AZ
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Managed medical practice administrative needs to provide patient satisfaction.
  • Addressed, documented and responded to incoming correspondences to address client queries.
  • Updated group medical records and technical library to support smooth office operations.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Compiled physical and digital documents, charts and reports to meet business and patient need.
Lead Teacher, KinderCare Learning Centers Inc., November 2019-CurrentPhoenix, AZ
  • Created and maintained rich learning environment with diverse strategies to engage students and deliver enriching educational opportunities.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Involved parents in student learning to increase family interaction and student support.
  • Stayed calm and patient in all student interactions to support individual growth and development.
  • Worked with fellow teachers to develop cohesive educational plans and improve support for diverse students.
  • Applied proactive behavior management techniques for classroom discipline.
  • Arranged rooms to facilitate optimal education for student groups.
  • Established open and loving environment where children could express desires and focus on learning.
  • Worked one-on-one with struggling students to design individualized lesson plans to increase progress.
Lead Teacher, Tutor Time Child Care, January 2019-October 2019Phoenix, AZ
  • Attend to children's basic needs by feeding them, dressing them, and changing their diapers.
  • Provide a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play.
  • Serve meals and snacks in accordance with nutritional guidelines.
  • Teach proper eating habits and personal hygiene.
  • Prepare materials and classrooms for class activities.
  • Establish and enforce rules for behavior, and procedures for maintaining order.
  • Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips.
  • Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills.
  • Observe and evaluate children's performance, behavior, social development, and physical health.
  • Read books to entire classes or to small groups.
Extern, Contemporary OBGYN, July 2017-July 2018Tempe, AZ
  • Documented messages left by callers and delivered vital information to intended employees.
  • Greeted visitors and assisted by answering general questions and directed to desired office.
  • Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
  • Called clients to leave voicemail reminders of appointment date and time.
  • Paged employees over the PA system to ensure prompt connection with callers.
  • Developed strong professional relationships with employees and clients through effective customer service skills.
  • Dispatched urgent and non-urgent messages to staff members via chat, email and voice mail.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Managed large volumes of daily outgoing calls while adhering to predetermined quotas.
  • Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
Call Center Representative, Nau, September 2016-April 2017Flagstaff, AZ
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Documented customer inquiries and feedback, including service delivery suggestions, in company database.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
Education and Training
Some College (No Degree)Early Education, , Northern Arizona University, FlagstaffAZ

GPA: 3.7

High School DiplomaThunderbird High School, , PhoenixAZMay 2016

GPA: 3.5, Principals list Extracurricular Activity: Basketball Team, National Junior Honor Society (NJHS), Softball Team, French club,

Some College (No Degree)Early Education, Glendale Community College, Glendale, AZ
Certifications
  • CPR
  • First Aid
  • Food Handlers
refernces
  • Alli Ferrel

602-714-0952

Former mom I nannied for

  • Misty Bain

570-419-3358

Old Friend who I help out a lot

  • Asia Doran

602-460-3661

nanny mom I currently nanny for

  • Michelle Genrich

(602) 821-4402 ,genrichm@gmail.com

mom I use to nanny for

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Resume Overview

Companies Worked For:

  • Honor health
  • KinderCare Learning Centers Inc.
  • Tutor Time Child Care
  • Contemporary OBGYN
  • Nau

School Attended

  • Northern Arizona University
  • Thunderbird High School
  • Glendale Community College

Job Titles Held:

  • Registration Scheduler
  • Lead Teacher
  • Extern
  • Call Center Representative

Degrees

  • Some College (No Degree)
    High School Diploma
    Some College (No Degree)

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