Performance-driven customer service professional with stellar record of accomplishment in connecting with a variety of customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver. High-energy sales leader with proven relationship-building skills and significant background working with customers. Consistently drive sales and brings in new customers with prospecting expertise and persuasive negotiation expertise.
Skills
Team Leadership
Program Development and Management
Operation Monitoring
Group and Individual Instruction
Scheduling
Display Set-Up
Speaking
Reading Comprehension
Data Entry Software
Social Perceptiveness
Coordination
Service Orientation
Management of Personnel Resources
Management of Material Resources
Quality Control Analysis
Operation and Control
Management of Financial Resources
Technology Design
Training and Development
Email Software
Instructing
Experience
Board of Directors Member, 01/2021 to Current Baptist Healthcare System, Inc. – Louisville, KY,
Outlined company products and services, identified target customers and developed forward-thinking sales and marketing plans to promote company growth.
Streamlined operational efficiencies by delivering recommendations for knowledge-base processes and procedures.
Reviewed operational activities for results purposes to better determine which strategies were working and which ones required improvements.
Worked closely with other stakeholders to immediately address issues and implement effective solutions.
Developed and maintained successful relationships with industry leaders.
Collaborated with small business stakeholders to ascertain key details about goals and products and services offered.
Built relationships with strategic partners leading to business development opportunities.
Partnered with executive team to define company goals.
Recruited and hired talented professionals with drive and dynamic skills to build success within organization.
Lead Teacher, 10/2020 to Current City Of Hampton, Va – Hampton, VA,
Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
Organized activities to promote physical, mental and social development of each child.
Completed teacher observations to identify areas for improvement and suggest changes to teaching methods.
Worked with teachers to design interactive lessons and increase student success.
Handled and resolved disciplinary issues according to district protocols.
Incorporated technology into classrooms to maximize student progress and understanding of course material.
Involved parents in student learning to increase family interaction and student support.
Researched books and supplemental materials to use with lesson plans.
Communicated objectives for all lessons, units and projects to students and parents.
Guided students through active shooter and fire drills to maintain order and safety.
Worked one-on-one with students to create individualized lesson plans to increase progress.
Applied proactive behavior management techniques to facilitate classroom discipline.
Worked with students one-on-one to boost skills in weak areas and grasp new concepts.
Box Office Manager, 05/2018 to 08/2020 Pacific Coast Building Products, Inc. – Kapolei, HI,
Staffed box office to accommodate walk-up sales, will-call window and inquiries.
Responded to patron questions, concerns and complaints to manage difficult or emotional patron situations.
Executed sound judgment to resolve service issues, including counterfeit tickets, refunds and reprints.
Provided customers with special information regarding chosen show or upcoming releases.
Entered customer information into POS system and promoted accuracy by repeating information obtained to customer.
Checked system for seat availability and provided customers with available options.
Counted cash at shift end and tallied to reconcile with tickets sold.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Office Intern, 10/2019 to 01/2020 Fargo-Moorhead Opera Company – City, STATE,
Coordinated staff travel arrangements and prepared itineraries.
Supported Directors by filing documents, copying paperwork and delivering packages.
Coordinated materials such as physical files, tracking spreadsheets and reports.
Discussed performance-based objectives with department managers to determine contributory value of office programs.
Worked with cross-functional teams to create digital communications to promote learning and development events.
Coordinated master calendar, including setting appointments with customers and informing staff of meetings.
Organized materials and distributed to staff members.
Assisted with clerical needs including answering telephone calls, performing database management and drafting correspondence.
Managed daily activities to improve company's social media presence.
Completed assigned duties and consistently produced high volume of work to support daily business needs.
Assisted department staff by answering phone calls and responding to emails.
Professional Actor, 05/2018 to 08/2019 Paul Bunyan Playhouse – City, STATE,
Entertained guests while simultaneously arranging and improvising popular music based on audience reactions.
Memorized basic scripts and dialogue for television appearances.
Increased show interest and participation through effective audience engagement and interaction.
Collaborated with other actors to brainstorm ideas.
Used singing, dancing and musical instruments to enhance performances.
Completed media interviews on television, radio and digital podcasts or videos to promote performances.
Rehearsed lines alone and with partners or teams to solidify top-notch delivery.
Wrote original materials and adapted details from public information to achieve dramatic, narrative or comedic effects.
Applied expertise in body movements, gestures and different forms of speech to engage audience members and drive engagement.
Helped prepare stages, move props and break down stages to support smooth productions.
Performed common-knowledge and original illusions to provide entertainment to diverse audiences.
Education and Training
Bachelor of Arts: Music Education, Expected in 05/2020 Concordia College - Moorhead, MN GPA:
Major in Music Education with an emphasis in Performance, Theater, and Arts Administration.
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