lead teacher resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Focused customer relations professional skilled in lead generation, customer relationship development, and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as a passion for improving service delivery, enhancing knowledge, and exceeding expectations.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Gifted in working with stressed, confused, and upset individuals in need of benefits information and supportive guidance to navigate systems. Effective at operating within set regulations and department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.


I was the sole Customer Service Representative for the Southern states. I spoke with both Customers and Field Sales.

My main goal was to resolve any issues, assist with reorders as necessary and facilitate Customer satisfaction.

I was honored by the 'Presidents Club' which rewarded the top 1% CSR with an all-expenses paid vacation in Puerto Rico.

  • Lesson development
  • Student records management
  • Classroom management
  • Group and individual instruction
  • Subject matter expertise
  • Key decision making
  • Differentiated instruction
  • Curricula development
  • Team Building
  • Lesson Planning
  • Safety awareness
  • Training and mentoring
  • Compliance understanding
  • Parent-teacher collaboration
Work History
Lead Teacher, 11/2016 to 10/2020
Primrose SchoolsHazelwood, MO,
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Addressed behavioral and learning issues with parents and daycare management.
  • Educated students in foundational concepts such as shapes, numbers and letters.
  • Identified signs of emotional and developmental problems in children and reported to parents.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
  • Allowed for ample outdoor discovery time in the schedule each day.
  • Promoted sensory development by providing access to different textures.
  • Monitored students' academic, social and emotional progress and recorded it in individual files.
  • Used Brightwheel to document the behavioral, emotional, academic, and social growth of over numerous students.
Search Engine Evaluator, 08/2010 to 01/2013
Capital VacationsKing Williams, VA,
  • Collected and analyzed Web metrics such as visits, time on site, and page views per visit.
  • Maximized strategic approaches by keeping a close eye on performance and making appropriate adjustments.
  • Resolved problems, improved operations, and provided exceptional service.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Exceeded goals through effective task prioritization and a great work ethic.
  • Conducted research, gathered information from multiple sources, and presented results.
Customer Service Representative, 04/1996 to 01/2000
Entex Information Services, CompuComCity, STATE,
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Collected and analyzed customer information to prepare product or service reports.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Processed customer adjustments to maintain financial accounts.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined the root cause of problems to resolve product or service complaints.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Managed timely and effective replacement of damaged or missing products.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Effective liaison between customers and internal departments.
  • Educated customers about billing, payment processing, and support policies and procedures.
  • Resolved warranty issues over the phone with many customers daily.
No Degree: High School, GSE's And O'Levels, Expected in to Selby High School - Selby, North Yorkshire, UK,

Exams sat were GSCE's ( Certificate of Secondary Education ) and O'Level ( General Certificate of Education(GCE) Ordinary Level )

In England, there is not a 'Graduation, 'per se, everyone completes High School, and the exam results determine whether one is eligible to pursue a college course/degree of their choice.

I completed High School in 1995.

Pre-Nursing: Nursing, Expected in to Selby Tertiary College - Selby, Nth Yorkshire, England,

Pre-Nursing Degree gained August 1998. Human Biology, Psychology, Sociology, Advanced English, Nursing practices.

Business : Business Administration, Expected in to St Guys Colledge - Leeds, England,

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Resume Overview

School Attended

  • Selby High School
  • Selby Tertiary College
  • St Guys Colledge

Job Titles Held:

  • Lead Teacher
  • Search Engine Evaluator
  • Customer Service Representative


  • No Degree
  • Pre-Nursing
  • Business

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