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lead teacher resume example with 20+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Accustomed to efficiently multitasking in a fast paced environment. My professional history includes; administrative support for a busy doctor's office, liaison handling several corporate accounts for a major health insurance company, and lead representative for a high volume cellular call center, personally taking in 100+ calls daily. For the last several years, I have been employed as a Pre-K/Kindergarten Teacher, which is the epitome of being able to multitask in a fast paced surrounding, all while taking on duties as "stand in" director, when needed. I am eager to return to an office setting, and am confident that my work history, coupled with stellar letters of recommendation, will allow me to easily fit into the responsibilities that your office requires. I welcome the opportunity to become an integral member of your team.

Skills
  • Multi-line phone proficiency
  • Microsoft Office
  • Scheduling
  • Seasoned in conflict resolution
  • Dedicated team player
  • Meticulous attention to detail
  • Exceptional organizational skills
  • Excellent communication skills
  • Maintain confidentiality
Work History
04/2005 to Current Lead Pre-K/Kindergarten Teacher THE GODDARD SCHOOL | City, STATE,
  • Use a variety of teaching styles to not only meet, but exceed curriculum goals. Conduct both group and individual classroom activities based on differentiated learning needs. Specialize in teaching children how to read (approximately 90% of my students know how to read before entering Kindergarten.) Observe, evaluate, and supply feedback regarding potential learning blocks and opportunities for support. Encourage communication with parents via phone, or in person, to discuss progress, questions, or concerns. Guide student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions. Integral part in obtaining the National Association for Education of Young Children (NAEYC) Accreditation, The Circle of Excellence Awards, and Quality Assurance Awards. Provide administrative services on an as need basis in absence of director.
06/1997 to 12/2004 Medical Receptionist/Medical Office Secretary WESTERN MONMOUTH ORTHOPEDIC ASSOCIATES | City, STATE,
  • Acted as physician liaison between the patients, hospital personnel, other medical offices, and insurance companies. Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience. Coordinated surgery times, dates, and surgical assists for all procedures to be done on either an outpatient or inpatient hospital stay. Answered all patient concerns and questions regarding their HMO, PPO, and other insurance requirements. Responsible for obtaining necessary insurance authorizations and precertifications. Submitted claims according to current Procedure and Diagnosis codes. Proved the money for the day and prepared deposits. Responded to attorney correspondences, as well as prepared medical records and supporting documents for court appearances.
02/1995 to 06/1997 Medical Insurance/Customer Care Service Representative PRUDENTIAL HEALTHCARE | City, STATE,
  • Specialized in servicing major corporate accounts with health plan descriptions, provider choices, and claim reviews. Responsible for handling and resolving escalated inquires and claim disputes. Examined, interpreted and entered claims data into processing system. Used claim information to make effective health benefit, contract coverage and policy decisions. Assisted healthcare providers in verifying member eligibility, precertifications, benefit exclusions and limitations. Maintained a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Participated in community education projects to foster widespread understanding of managed healthcare.
08/1993 to 01/1995 Customer Service Call Center Team Lead COMCAST CELLULAR ONE | City, STATE,
  • Quickly and efficiently resolved all escalated calls that were transferred from customer service, in which supervisor intervention was needed. Substantiated and summarized customer request for all credit adjustments and billing changes. Improved service quality and increased sales by developing a strong knowledge of company's products and services. Created training manuals targeted at resolving even the most difficult customer issues. Monitored the daily activities of team members, while continually boosting morale and a positive work environment.
Education
Expected in to to Bachelor of Arts | English Education Rutgers University, New Brunswick, NJ GPA:
  • Received NJ State Standard Teaching Certification: K-8
  • Member of Golden Key National Honor Society

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Resume Overview

School Attended

  • Rutgers University

Job Titles Held:

  • Lead Pre-K/Kindergarten Teacher
  • Medical Receptionist/Medical Office Secretary
  • Medical Insurance/Customer Care Service Representative
  • Customer Service Call Center Team Lead

Degrees

  • Bachelor of Arts

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