Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Coordinated all department functions for team of 175+ employees.
Received merit raises for strong attention to detail, exemplary customer service and team-player attitude.
Developed and implemented the company's first employee manual outlining all proper business procedures and office policies.
Distributes, balances, monitors and reports on workload, assuring equitable distribution among employees and timely accomplishment of assigned work load. For example: In compliance to new tax laws, made forms fro employees to work returns in a more effectively and accurately. I am a subject matter expert of procedures, policies and directives on all types of tax issues, traveling several times to work diligently with the National Analyst for the 1040X program. Provided classroom instruction to employees, as well as verify, analyze and adjust taxpayer accounts per taxpayer request. In this, I trained instructors to instruct current and new employees, and Leads. I set up all 9 units (usually 25 employees each) before each season, designing new needed forms, employee folders, and shared drive. I wrote a 1040X Workleader Guide to assist in the efficiency of the work. I arranged, facilitated and led weekly Lead and units meetings in a positive manner. For example: I made a game where the employees had to answer 4-5 technical questions a week. If the puzzle was complete by the end of the set time frame, I made Bar-B-Que for the team. In my training classes, I made a Power Point game similar to Jeopardy, with technical and fun issues.
Duties: Drive a school bus; interact with the students, parents and school personnel; fuel, clean and maintain school bus; maintain daily reports.
Duties: Schedule service technicians, make invoices, forecast sales and labor to fulfill workload; order parts; shipping/receiving of equipment; project monthly service figures; assist other departments when needed with various jobs, such as catering classes, receptionist, customer service, etc.; design/customize advertisements for service department.
In 1990, Acoustics Southwest was bought by Starkey Texas.
At Acoustics Southwest my one-person office duties were: AR/AP; payroll; schedule service technicians, invoicing; receptionist; mass mailings; shipping/receiving; order parts; and secretary to owner and salesmen.
26 Credits completed
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