Lead Store Worker resume example with 10+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Qualified Team Leader with keen business acumen and understanding of organizational needs. Collaborative, cross-functional leader with commitment to teamwork. Excellent project manager with dedication to meeting business objectives.

  • Shipping and packaging
  • Computer skills
  • Critical thinking
  • Supervision & leadership
  • Organizational skills
  • Team management
  • Reliable & trustworthy
  • Fluent in Spanish
  • Microsoft Office
  • People skills
  • Good work ethic
  • Search and Recovery Operations
  • OSHA Regulations
  • MS Word, Excel and Outlook
  • Customer Service
  • Leave of Absence Transitions
  • Employee Hiring
  • Project Planning
  • Performance Improvements
  • Stakeholder Relations
  • Project Management
  • Workflow Optimization
  • Goal Setting
  • Operations Monitoring
  • Reliable & Trustworthy
  • Good communication skills
  • Key holder experience
  • Shipping and Packaging
  • Strong Communication and Interpersonal Skills
  • Inventory Stocking
  • Computer Proficiency and Microsoft Office
  • Excellent Written and Verbal Communication
Education and Training
Colorado Technical University Colorado Springs, CO Expected in 02/2023 Master Of Business Administration : Human Resources Management - GPA :
Colorado Technical University Colorado Springs, CO Expected in 06/2021 : Project Management - GPA :
Luis Felipe Crespo Puerto Rico, Expected in 05/2010 High School Diploma : - GPA :
DECA Commissary - Lead Store Worker
City, STATE, 08/2021 - 06/2022
  • Serves as a lead worker to five or more Store Worker employees.
  • Provides training and instructions to lower level employees.
  • Distributes daily work assignments and monitors progress.
  • Maintains adequate stock of perishable and non-perishable foods.
  • Verifies shipments by checking the shipping documents, making proper notations on the documents, and identifying any obvious spoilage, overage, or shortages.
  • Monitored work areas for cleanliness and functionality and removed obstacles for safety.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Distributed daily tasks to appropriate employees and checked to complete duties within expected time frames.
  • Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.
U.S Army - Active Duty Soldier
City, STATE, 06/2010 - 12/2019
  • Kept files, logs and records updated with latest information
  • Responded to in-person and telephone requests for information to support the mission of the unit
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
  • Assisted team members with administrative requirements by expertly using diverse office software, including Excel, Microsoft word and PowerPoint
  • Maintained an accurate inventory of all assigned equipment
  • Assisted in preparation, preservation, and shipment of remains
  • Processed death certificate and other required paperwork
  • Trained and mentored several new personnel hired to fulfill various roles
  • Tracked and analyzed reports to determine where improvements within the unit could be made
  • Liaised with freight forwarders and carriers to arrange product movements and deliveries
  • Better Opportunities for Single Soldiers Representative (B.O.S.S)
  • Established and recorded tentative identification.
  • Completed and filed all necessary legal documentation quickly and accurately.
  • Managed training calendars to inform participants of upcoming training session topics and dates.
  • Communicated organization's missions, goals and vision while aligning each with operational initiatives and delivery of professional services.
  • Conducted background checks and orientation, coordinating new employee onboarding process.
  • Regularly updated HR databases to reflect employee information, changes in benefits and other details.
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
  • Scheduled meetings and prepared conference rooms, sending calendar invitations and setting up space.
  • Proofread and corrected correspondence and reports for error-free documentation.
  • Coordinated staff scheduling to promote smooth office operations.
Dicks Sporting Goods - Cashier/Team Leader
City, STATE, 11/2015 - 11/2016
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Delivered excellent customer service, resulting in consistent 95% customer satisfaction rating
  • Exceeded service objectives by applying proven customer service and sales best practices
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate
  • Educated employees on all job tasks, including register use, merchandising and customer service
  • Quickly and accurately counted drawers at start and end of each shift
  • Monitored areas for security issues and safety hazards
  • Monitored self-checkout systems and provided assistance or intervention where required
  • Assisted customers with locating and choosing merchandise in any store department
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Monitored employee productivity and provided constructive feedback and coaching.
  • Evaluated performance of team members and suggested methods to improve individual productivity.
  • Checked store displays to maintain correct amount of merchandise.
  • Recommended merchandise to customers based on needs and preferences.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.

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Resume Overview

School Attended

  • Colorado Technical University
  • Colorado Technical University
  • Luis Felipe Crespo

Job Titles Held:

  • Lead Store Worker
  • Active Duty Soldier
  • Cashier/Team Leader


  • Master Of Business Administration
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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