Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Travel reservations
  • Customer reservations
  • Upselling proficiency
  • Telephone reception
  • Phone etiquette
  • Travel sales
  • Invoice generation
  • Problem resolution
  • Project organization
  • Team building
  • Administrative support
  • Supervision
  • Planning and coordination
  • Operational improvement
  • First Aid/CPR
  • Inventory management
  • Organization
  • Relationship development
  • Communications
  • Business operations
  • Insurance billing
  • Team management
  • Customer service
Experience
Lead Station Agent, 06/2019 to Current
EnvoyCity, STATE,
  • Printed itineraries and tickets for average of [Number] passengers each [Timeframe].
  • Managed all reservations and fielded inquiries for $[Number] annual revenue hotel.
  • Assembled and issued required documentation, such as tickets, travel insurance policies and itineraries.
  • Contacted customers to advise on travel conveyance changes and to confirm reservations.
  • Processed incoming reservation calls and applied up-selling techniques to inform callers of premium services.
  • Acquired detailed knowledge of services, promotions and events to offer added value to travelers.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Collaborated with sales department to arrange large group hotel bookings for such special events as destination weddings.
  • Boosted bookings [Number]% using detailed knowledge of facility, services and offerings when closing reservations for customers.
  • Provided clients with assistance in preparing required travel documents and forms.
  • Supported [Type] department by compiling paperwork and taking detailed meeting minutes.
  • Achieved cost-savings by developing functional solutions to [Type] problems.
  • Improved operations by working with team members and customers to find workable solutions.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Utilized [Type of Software] to compile data gathered from various sources.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Recognized by management for providing exceptional customer service.
  • Answered [Number] calls per [Timeframe] to answer customer questions.
  • Maintained updated [Type] knowledge through [Task] and [Task].
  • Created agendas and communication materials for team meetings.
  • Earned reputation for good attendance and hard work.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Collaborated with others to discuss new [Type] opportunities.
  • Performed site evaluations, customer surveys and team audits.
  • Collaborated in development of [Type] procedures.
  • Handled all delegated tasks, including [Task] and [Task].
  • Learned [Task] and [Task] to support office needs.
  • Delivered [Product or Service] to customer locations.
  • Improved customer satisfaction by finding creative solutions to problems.
Home Cleaning , 01/2016 to 05/2019
Vachel HoltonCity, STATE,
  • Created agendas and communication materials for team meetings.
  • Collaborated with others to discuss new [Type] opportunities.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Handled all delegated tasks, including [Task] and [Task].
  • Recognized by management for providing exceptional customer service.
  • Learned [Task] and [Task] to support office needs.
  • Utilized [Type of Software] to compile data gathered from various sources.
  • Maintained updated [Type] knowledge through [Task] and [Task].
  • Achieved cost-savings by developing functional solutions to [Type] problems.
  • Supported [Type] department by compiling paperwork and taking detailed meeting minutes.
  • Collaborated in development of [Type] procedures.
  • Completed [Type] project resulting in [Result].
United Supermarkets, 02/2013 to 12/2016
EdenCity, STATE,
  • Performed site evaluations, customer surveys and team audits.
  • Collaborated in development of [Type] procedures.
  • Answered [Number] calls per [Timeframe] to answer customer questions.
  • Maintained updated [Type] knowledge through [Task] and [Task].
Education and Training
Associate of Science: General Studies, Expected in 08/2018
Amarillo College - Amarillo, TX
GPA:

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Resume Overview

School Attended

  • Amarillo College

Job Titles Held:

  • Lead Station Agent
  • Home Cleaning
  • United Supermarkets

Degrees

  • Associate of Science

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