Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Determined and proactive Executive Assistant who works with a sense of urgency to anticipate the needs of senior-level executives. Thrives in a fast paced, dynamic environment.


MS Office Suite

Certified Medical Office Technician

Student of Theology at Friendship Bible College

US Army


Supported CIO, CEO, President, VP, Director and lower level management through personal document management, calendar organization and collateral preparation for meetings.

09/2015 to 05/2015 Lead Secretary I Zillow | Atlanta, GA,
  • Develop processes, policies and procedures manual for entire department.
  • Partner with clinicians, hospitals and individual providers to process treatment authorization request for in-patient services and request for concurrent and extended services for out-patient services.
  • Monitor and update INSYST, Ecura and TAR databases.
  • Process registrations and discharges in INSYST.
  • Provide supervision and training of the support staff.
  • Research and identify cases that have not been completely reviewed in the Ecura and INSYST systems.
  • Provide administrative assistance to Director as needed.
04/2015 to 02/2015 Executive Assistant Cedar Fair Entertainment Company | Sandusky, OH,
  • Schedule and coordinate meetings and meeting logistics using Lotus Notes Create/Update Power Point presentations, Visio diagrams and Excel spreadsheets Input requisitions in PeopleSoft for purchase orders Maintain Expense Tracker Process Expense Reports for Director of Customer Service Assist employees with training on Electronic Database (EPASS) and other new processes Research and resolve project issues Manage Marketing email/voicemail distribution lists Manage Digital Asset Library.
09/2015 to 03/2015 Medical Events Coordinator Rapid Global Business Solutions, Inc | Louisville, KY,
  • Review potential MDR/Vigilance reports received from QS and determine if MDR and or Vigilance report is required.
  • Work with customer service and product reliability departments to gather appropriate information to determine whether a complaint requires an MDR or Vigilance report filing to the appropriate country regulatory authorities.
  • Work with product reliability department to gather the appropriate information from returned device investigation for submission of an MDR/Vigilance follow up report.
  • Maintain an MDR.Vigilance database to support preparation of internal monthly reports and external annual MDR reports.
  • Prepare periodic updates for department management of industry wide regulatory activity such as device recalls, enforcement actions, and warning letters.
  • Identify and keep up-to -date library of standards relevant to ADC products.
  • Researching and gathering additional information needed to determine MDR and/or Vigilance reporting.
01/2015 to 04/2015 Human Resources Staffing Coordinator Brainstorm Inc | American Fork, UT,
  • Responsible for day to day communications and logistical support to Account Specialists, Hiring Managers and applicants for the Corporate Staffing Groups.
  • Use multiple databases and tracking systems to provide information, metrics and reports.
  • Input data entry into multiple systems, (hire systems, access and lotus notes data bases).
  • Develop presentations for senior level management meetings.
04/2015 to 11/2015 Analyst Brainstorm Inc | American Fork, UT,
  • Provide travel and time management coordination for Director of IT of KP HealthConnect Develop presentation materials both independently and as part of larger teams Maintain verbal and written communication with Director's direct reports on key matters Research and resolve project issues Prepare and update various project status reports.
09/2015 to 03/2015 Office Manager Zillow | Centennial, CO,
  • Provided administrative support to Company's Vice President Coordinated multiple aspects of meetings logistics Developed operating procedures, forms and systems Developed, planned and facilitated changes in Company practices and work flows Assisted loan officers with loan processing and successful customer follow-up.
06/2015 to 06/2015 Office Manager Pfizer | Manhattan, NY,
  • Assisted the President in the development and implementation of office policies Developed operating procedures, forms and systems Developed, planned and facilitated changes in practices and work flows Assisted employees with training on new procedures Coordinated and participated in the hiring and promotion process Supervised both new employee and ongoing employee training, and attendance records.
03/2001 to 10/2002 Compensation Assistant Kaiser Foundation Health Plan | City, STATE,
  • Provided senior level support to Director of Compensation, and other HR staff Assisted with the development of a new, automated employee evaluation tool, (total compensation management tool).
  • Maintained and updated personnel data Reviewed salary adjustments for conformance to established guidelines and policies Communicated compensation policies and procedures Served as point of contact for all compensation related inquiries.
08/2000 to 03/2001 Executive Assistant Kaiser Foundation Healthplan | City, STATE,
  • Provided senior level support to Chief Information Officer.
  • Prepared presentations and necessary meeting documents for CIO.
  • Provided documentation analysis and coordinated meetings logistics.
  • Maintained calendar and made travel arrangements.
02/2000 to 08/2000 Administrative Lead Kaiser Foundation HealthPlan | City, STATE,
  • Provided senior level support for IBM Project Manager, Physician Leads and Project Managers Developed presentation materials and coordinated meetings logistics Managed internal and external communication Prepared insurance documents for the underwriting process Established strong relationships with underwriters which resulted in enhanced document processing and completion.
Expected in 1992 Certificate | Medical Office Technician Lincoln Training Center, Sacramento, CA GPA:

Administrative support, customer service, data entry, database documentation, email, filing, forms, hiring, HR, letters, meeting logistics, marketing, lotus notes, access, excel, power point, visio, outlook, PeopleSoft, employee training, travel arrangements, written communication

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