Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Skills
Reliable & Trustworthy
Good Work Ethic
Team Building
Friendly, Positive Attitude
Relationship Building
Microsoft Office
Basic Math
Organizational Skills
Team Management
Supervision & Leadership
Active Listening
First Aid/CPR
People Skills
Computer Skills
Customer Service
Training & Development
Flexible Schedule
Critical Thinking
Experience
10/XXX2 to Current
Lead Residential MonitorVolunteers Of America Texas – City, STATE,
Supervised 4 employees during the shift to ensure the safety of clients and orderly running of the facility.
Answered incoming phone calls and directed callers to appropriate departments and personnel.
Operated telephones, intercoms and two-way radios to communicate with other personnel.
Input clients information into company computer system.
Organized and filed data in appropriate locations for easy access to essential information.
Conducted property searches to uncover contraband and other materials not allowed at facility.
Attended regular trainings and maintained appropriate certifications as required.
Patrolled and visually inspected facility and multi camera system , yards, buildings, clients property and clothing to ensure welfare, security and safety.
Conducted routine and emergency head counts.
Maintained daily logs of shift activity.
Observed clients behavior to prevent crime, escape attempts and other dangerous activities.
Conducted internal security checks to ascertain client safety.
Maintained clear and open communications with facility areas to support safe operations.
Recognized signs of problems, such as despondency, depression and anger in order to prevent riots or suicides.
Informed clients and visitors of rules, safety and security procedures and responsibilities.
Transported clients to and from medical and dental appointments, work and court hearings as assigned.
Maintained records and logs of man hours, materials and equipment used by clients.
Received property from incoming clients, and inspected items for contraband.
Conducted intake procedures on new clients, taking fingerprints and medical assessments.
Supervised residents during meals, recreation time and work detail.
Reviewed housing assignments and reassigned clients to meet allocation and safety needs.
Monitored custody and control of 75 clients housed in the facility, and 110 client through a monitoring GPS system.
08/2018 to 11/XXX2
Correction Re Entry SupervisorVolunteers Of America Texas – City, STATE,
Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Resolved customer complaints or answered customers' questions.
Coordinated with other supervisors, combining group efforts to achieve goals.
Guided employees in handling difficult or complex problems.
Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Discussed job performance problems with employees, identifying causes and issues to find solutions.
Issued work schedules, duty assignments and deadlines for office or administrative staff.
Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
Interpreted and explained work procedures and policies to brief staff.
Recruited, interviewed and selected employees to fill vacant roles.
Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
Recommended solutions related to staffing issues and proposed procedural changes to managers.
Researched and prepared reports required by management or governmental agencies.
Developed work schedules for 15 staff members for a 24 hour facility and workloads, covering priority tasks.
Approved and submitted time for pay roll as well as approved vacation and sick time request.
Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
Analyzed financial activities of department to share budgetary input with managers.
Being on call to cover shift as staff called in and couldn't find coverage.
08/2002 to 08/2018
Lead Residential MonitorVolunteers Of America Texas – City, STATE,
Supervised 4 employees during the shift to ensure the safety of clients and orderly running of the facility.
Answered incoming phone calls and directed callers to appropriate departments and personnel.
Operated telephones, intercoms and two-way radios to communicate with other personnel.
Input clients information into company computer system.
Organized and filed data in appropriate locations for easy access to essential information.
Conducted property searches to uncover contraband and other materials not allowed at facility.
Attended regular trainings and maintained appropriate certifications as required.
Patrolled and visually inspected facility and multi camera system , yards, buildings, clients property and clothing to ensure welfare, security and safety.
Conducted routine and emergency head counts.
Maintained daily logs of shift activity.
Observed clients behavior to prevent crime, escape attempts and other dangerous activities.
Conducted internal security checks to ascertain client safety.
Maintained clear and open communications with facility areas to support safe operations.
Recognized signs of problems, such as despondency, depression and anger in order to prevent riots or suicides.
Informed clients and visitors of rules, safety and security procedures and responsibilities.
Transported clients to and from medical and dental appointments, work and court hearings as assigned.
Maintained records and logs of man hours, materials and equipment used by clients.
Received property from incoming clients, and inspected items for contraband.
Conducted intake procedures on new clients, taking fingerprints and medical assessments.
Supervised residents during meals, recreation time and work detail.
Reviewed housing assignments and reassigned clients to meet allocation and safety needs.
Monitored custody and control of 75 clients housed in the facility, and 110 client through a monitoring GPS system.
Education and Training
Expected in 05/1995 to to
High School Diploma: Spurger High School - Spurger, TX, GPA:
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