Lead Reservation And Guest Specialist Resume Example St. Elizabeth Healthcare

LEAD RESERVATION AND GUEST SPECIALIST

Professional Summary

Seeking an opportunity utilizing the information and principles learned to date to contribute to a productive workforce while expanding job growth.

Skills

Work History

Lead Reservation And Guest Specialist, 09/2017 to Current
St. Elizabeth Healthcare – Florence , KY

Provided information about staying at the resort and answered questions with knowledgeable responses
Went above and beyond job requirements to provide superior service to every customer
Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays
Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining
Shared knowledge of menu items, enabling customers to make personal decisions based on taste and interest
Upsold specialty items, including fresh flowers, chocolates, wine and gourmet meals to boost customer purchases
Accepted payments, submitted into system and issued receipts
Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to guests
Engaged in suggestive selling and other sales techniques
Maximized customer service by training staff, overseeing operations and resolving issues in timely manner
Addressed guest concerns and resolved all issues to guests' satisfaction
Collaborated on hiring and termination decisions with management
Prepared and maintained inventory records
Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus using Adobe Creative Cloud

Registration Specialist, 11/2016 to 09/2017
Mercy Medical Center - Baltimore, Md – Baltimore , MD

Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
Developed and updated spreadsheets to track, analyze and report practice schedules and time off requests
Supported providers in outpatient medical office through coordinating all administrative operations
Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience
Maintained current and accurate medical records
Received, recorded and addressed incomingand outgoing communication via telephone and email
Coordinated front office duties, including customer service, patient scheduling and billing
Organized paperwork such as charts and reports for office and patient needs
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments

Medical Office Specialist, 05/2016 to 11/2016
Envision Healthcare – Browns Mills , NJ

Checked patients in for appointments in a timely fashion
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
Verified patient medical insurance, informed patients of past due balances, collected all payments and documented in computer system
Received, recorded and addressed incoming and outgoing communication via telephone and email
Located, checked in and pulled medical records for patient appointments and incomplete charts
Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience
Completed and filed financial documentation for accounting purposes

Medical Office Receptionist, 08/2014 to 12/2015
Akron General Obstetrics And Gynecology – City , STATE

Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
Accurately collected personal, billing and medical details for 50 patients per day
Organized paperwork such as charts and reports for office and patient needs
Scheduled, rescheduled and handled cancelled appointments for patients
Aided with prescription refill requests
Kept patients' appointments on schedule by informing provider of patient's arrival and any delays
Pulled charts and prepared for nurses and doctors assessment
Entered procedure codes and diagnosis codes into medical billing software
Reviewed and sent medical records to other physicians upon request
Adhered to strict HIPAA guidelines at all times to protect patient privacy
Received, recorded and filed medical payments by check, cash and credit card

Education

High School Diploma: Cosmetology, 2010
Field High School - City, State

Cosmetology License: Cosmetology, 2011
Regency Beauty Institute - City

Resume Overview

School Attended

Job Titles Held:

Degrees

High School Diploma : Cosmetology , 2010
Cosmetology License : Cosmetology , 2011