lead receptionist resume example with 9+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Knowledgeable and versatile member to the animal hospital, driven by a passion for client education and animal health. Experience of 8 year in leadership rolls of kennel, technician, and reception teams. Loyal employee for over 10 years at the same company, with many upward moves to ensure business and personal success.

  • Positive Attitude
  • Customer Service
  • Multitasking and Prioritization
  • Attention to Detail
  • Patient and client care.
  • Client education
  • Engaging attitude with outside representatives.
  • Verbal and Written Communication
  • Organization and Efficiency
  • Courteous and Professional
  • Conflict resolution
  • Continued education advocate
  • Appointment Scheduling
  • Multi-Line Telephone Skills, as well as fax
  • Computer Proficiency - Cornerstone, Excel, Word, Google sheets.
07/2022 to Current
Lead Receptionist Dupage Medical Group Tinley Park, IL,
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
  • Sorted incoming mail and directed to correct personnel each day.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Updated and recorded customer or client information to maintain accounts.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
  • Received and disbursed incoming mail.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Updated daily logs to track information movements.
02/2018 to 11/2021
Lead Veterinary Technician Alliance Animal Health Trinity, FL,
  • Prepared and labeled medications and instructed client on administration.
  • Restrained and stabilized animals during examination and treatment to prevent injuries.
  • Performed physical examinations and recorded weight, temperature and other vitals.
  • Monitored vital signs during surgery and notified veterinarian of changes.
  • Operated anesthesia, oxygen and monitoring equipment.
  • Administered and monitored anesthesia for surgeries and operations.
  • Partnered with IDEXX to analyze blood samples and diagnose conditions and diseases.
  • Prepared and reviewed records and consent forms.
  • Assisted with polishing, removing stains and other dental procedures.
  • Leveraged ultrasound and x-ray equipment for imaging and interpreted results.
  • Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
  • Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
  • Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
  • Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
  • Assisted with diagnosis and treatment of animal health problems by performing lab tests on specimens.
  • Shaved surgical areas and placed IV catheters in preparation for surgery.
  • Supported veterinarians to drive quality care, advocate for pets and educate clients.
  • Prepared and administered medications and vaccines as prescribed by veterinarian.
  • Used high-tech equipment to assist in diagnostic, medical and surgical procedures.
  • Tracked and scheduled follow-up appointments for animal treatment.
  • Obtained relevant health history and information from clients to maintain medical charts.
  • Examined animals for injury or illness and documented symptoms for veterinarian review.
  • Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
  • Delivered excellent service to pet owners to drive repeat business.
09/2012 to 02/2018
Lead Kennel Technician Lake City Animal Hospital City, STATE,
  • Supported animal health by keeping areas clean, neat and properly sanitized.
  • Maintained clean and orderly play yards, kennels and cages.
  • Stayed on top of laundry, sweeping and disinfection protocols.
  • Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
  • Prepared food to meet needs of animals under care with appropriate meals.
  • Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
  • Followed consistent safety procedures, maintained visible animal identification and checked tags to minimize care errors.
  • Created consistent workflows by assisting with washing, drying and folding duties.
  • Cleaned living areas to provide healthy environment for boarded animals.
  • Managed medical intervention and therapy for specific animals in collaboration with veterinarian.
  • Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
  • Walked animals outside to avoid accidents in play areas or bedding.
  • Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
  • Explained lodging, grooming and care services to pet owners and cross-sold specialty products.
  • Treated superficial wounds and called in veterinarian assistance for more complex concerns.
  • Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
  • Kept dogs safe by remaining alert to environmental conditions and nearby animals.
  • Promoted optimal animal health by feeding and watering on regular schedule.
Education and Training
Expected in to to
High School Diploma:
Cass High School - White, GA

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Resume Overview

School Attended

  • Cass High School

Job Titles Held:

  • Lead Receptionist
  • Lead Veterinary Technician
  • Lead Kennel Technician


  • High School Diploma

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