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lead receptionist resume example with 9+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Knowledgeable and versatile member to the animal hospital, driven by a passion for client education and animal health. Experience of 8 year in leadership rolls of kennel, technician, and reception teams. Loyal employee for over 10 years at the same company, with many upward moves to ensure business and personal success.

Skills
  • Positive Attitude
  • Customer Service
  • Multitasking and Prioritization
  • Attention to Detail
  • Patient and client care.
  • Client education
  • Engaging attitude with outside representatives.
  • Verbal and Written Communication
  • Organization and Efficiency
  • Courteous and Professional
  • Conflict resolution
  • Continued education advocate
  • Appointment Scheduling
  • Multi-Line Telephone Skills, as well as fax
  • Computer Proficiency - Cornerstone, Excel, Word, Google sheets.
Experience
07/2022 to Current
Lead Receptionist Dupage Medical Group Tinley Park, IL,
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
  • Sorted incoming mail and directed to correct personnel each day.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Updated and recorded customer or client information to maintain accounts.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
  • Received and disbursed incoming mail.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Updated daily logs to track information movements.
02/2018 to 11/2021
Lead Veterinary Technician Alliance Animal Health Trinity, FL,
  • Prepared and labeled medications and instructed client on administration.
  • Restrained and stabilized animals during examination and treatment to prevent injuries.
  • Performed physical examinations and recorded weight, temperature and other vitals.
  • Monitored vital signs during surgery and notified veterinarian of changes.
  • Operated anesthesia, oxygen and monitoring equipment.
  • Administered and monitored anesthesia for surgeries and operations.
  • Partnered with IDEXX to analyze blood samples and diagnose conditions and diseases.
  • Prepared and reviewed records and consent forms.
  • Assisted with polishing, removing stains and other dental procedures.
  • Leveraged ultrasound and x-ray equipment for imaging and interpreted results.
  • Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
  • Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
  • Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
  • Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
  • Assisted with diagnosis and treatment of animal health problems by performing lab tests on specimens.
  • Shaved surgical areas and placed IV catheters in preparation for surgery.
  • Supported veterinarians to drive quality care, advocate for pets and educate clients.
  • Prepared and administered medications and vaccines as prescribed by veterinarian.
  • Used high-tech equipment to assist in diagnostic, medical and surgical procedures.
  • Tracked and scheduled follow-up appointments for animal treatment.
  • Obtained relevant health history and information from clients to maintain medical charts.
  • Examined animals for injury or illness and documented symptoms for veterinarian review.
  • Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
  • Delivered excellent service to pet owners to drive repeat business.
09/2012 to 02/2018
Lead Kennel Technician Lake City Animal Hospital City, STATE,
  • Supported animal health by keeping areas clean, neat and properly sanitized.
  • Maintained clean and orderly play yards, kennels and cages.
  • Stayed on top of laundry, sweeping and disinfection protocols.
  • Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
  • Prepared food to meet needs of animals under care with appropriate meals.
  • Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
  • Followed consistent safety procedures, maintained visible animal identification and checked tags to minimize care errors.
  • Created consistent workflows by assisting with washing, drying and folding duties.
  • Cleaned living areas to provide healthy environment for boarded animals.
  • Managed medical intervention and therapy for specific animals in collaboration with veterinarian.
  • Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
  • Walked animals outside to avoid accidents in play areas or bedding.
  • Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
  • Explained lodging, grooming and care services to pet owners and cross-sold specialty products.
  • Treated superficial wounds and called in veterinarian assistance for more complex concerns.
  • Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
  • Kept dogs safe by remaining alert to environmental conditions and nearby animals.
  • Promoted optimal animal health by feeding and watering on regular schedule.
Education and Training
Expected in to to
High School Diploma:
Cass High School - White, GA
GPA:

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Resume Overview

School Attended

  • Cass High School

Job Titles Held:

  • Lead Receptionist
  • Lead Veterinary Technician
  • Lead Kennel Technician

Degrees

  • High School Diploma

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