Lead Receptionist Resume Example
I am an organized, well-spoken self-starter who is seeking to join the administrative team at Talascend.
I am a lead receptionist with five years experience, and a dynamic communicator who consistently exceeds goals and company expectations.
A meticulous receptionist and assistant, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes eldercare, education and clerical.
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Company Name – City, State
- Supported Chief Operating Officer with daily operational functions.
- Conducted research to prepare, gather and proof briefing materials, agendas and decks for all executive-level meetings.
- Carefully wrote down all phone messages and relayed them to the appropriate personnel.
- Managed external contacts for CEO and kept track of periodic communication needed for priority contacts.
- Created expense reports, budgets and filing systems.
- Developed and maintained an alert system for upcoming deadlines on incoming requests and events.
- Greeted visitors entering the office, determined the nature and purpose of visit and directed them to the appropriate destination.
- Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
- Supported the human resources department in the annual employee review process to manage performance merit increases.
- Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum.
- Located and attached appropriate files to incoming correspondence requiring replies.
- Frequently used word processing, spreadsheet, database and presentation software.
- Coordinated dealer visitations, company special events and other employee morale functions.
- Developed and maintained an internal client filing system.
Company Name – City, State
- Interacted with customers as they entered the store to determine what their needs were.
- Encouraged the sales staff to cross-sell complementary products and services to customers.
- Immediately addressed problems with customers to promote quick and successful resolution.
- Counted cash drawers and made bank deposits.
- Assigned employees to specific duties to best meet the needs of the store.
- Reordered inventory when it dropped below predetermined levels.
- Instructed staff on appropriately handling difficult and complicated sales.
- Examined merchandise to verify that it was correctly priced and displayed.
- Planned budgets and authorized payments and merchandise returns.
- Reported to the district manager regarding all store and staff issues.
- Generated repeat business through exceptional customer service.
- Conducted store inventories once per quarter.
Company Name – City, State
Assist Asst. Dean in processing CAR forms, SOC forms, and supporting Governance initiatives.
Company Name – City, State
- Assist program director in processing student applications, scheduling meetings and appointments, and supporting the Translation Program with filing skills.
- Fielded phone calls from students and faculty when the Program Director was unavailable and provided informative answers to questions.
- Greeted guests in a friendly and personable manner.
- Communicated proactively with the supervisor and immediately brought issues to their attention.
- Keyed all data into PAWS.
- Reordered inventory when it dropped below predetermined levels.
- Organized private mailbox system using mailbox manager software.
Company Name – City, State
- Captioned telephone calls for the hearing impaired.
- Participated in daily monitors of my proficiency of my skills with one hundred percent accuracy almost all of the time.
- Increased my words per minute from sixty five to seventy five.
- Became well versed in the troubleshooting techniques of Windows computer systems.
Company Name – City, State
- Encouraged the sales staff to cross-sell complementary products and services to customers.
- Handled scheduling duties to ensure that the restaurant was properly staffed at all times.
- Interacted with customers as they entered the store to determine what their needs were.
- Recruited, interviewed and hired individuals who would bring passion and dedication to the positions at hand.
- Immediately addressed problems with customers to promote quick and successful resolution.
- Promoted from Team Leader to Assistant Manager within four months.
- Counted cash drawers and made bank deposits.
- Managed staff of fifteen sales associates, two team leaders and two assistant managers.
- Assigned employees to specific duties to best meet the needs of the store.
- Reordered inventory when it dropped below predetermined levels.
- Instructed staff on appropriately handling difficult and complicated sales.
- Hired, trained and evaluated personnel in sales and marketing.
- Examined merchandise to verify that it was correctly priced and displayed.
- Scheduled and led weekly store meetings for all employees.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Reported to the district manager regarding all store and staff issues.
- Trained and developed new associates on POS system and key sales tactics.
- Generated repeat business through exceptional customer service.
- Conducted store inventories once per quarter.
Company Name – City, State
- Conducted phone surveys to determine the quality of customer surveys at each Pizza Hut restaurant in southern Wisconsin.
- Completed twenty-eight surveys including feedback and follow-up during the course of an average shift.
- Maintained and submitted records of branch quality to Wisconsin Hospitality Group HR Department.
Company Name – City, State
- Ordered inventory; stocked shelves; performed cashiering duties; hired, trained and supervised staff; answered phones; resolved customer service issues; reconciled cash registers; processed safe and bank deposits every evening.
Customer Service Skills
• Wisconsin Hospitality Group commendation for excellence in customer service
• Negotiated and arbitrated conflicts
• Mediated customer complaints
• Proven ability to handle incoming and outgoing calls
• Proven effective written and verbal communication skills
Human Relations Skills
• Supervised and trained teams of thirteen in an administrative setting
• Able to handle confidential and sensitive information
• Able to prioritize and manage multiple projects
• Able to communicate effectively with individuals-faculty, students, applicants.
• Able to multitask and stay focused even when faced with multiple and frequent interruptions
• Able to critically think and problem solve
• Able to work in a team environment and within specific technical requirements
• Able to demonstrate responsibility and dependability when completing assignments
• Demonstrated resilience under pressure and deadlines
Clerical and computer skills
• Word processing speed of seventy-five words per minute
• Reconciled cash registers, safe and bank deposits
• Experienced in simple bookkeeping and record keeping and in using Wisdm
• Experienced in generating weekly customer service reports
• Proficient in fax and copier operations
• Highly experienced in working with PC and Mac computers
• Highly proficient in all Microsoft Suite applications
• Comfortable working in an online environment
• Experienced with PAWS application
• Experienced with Hobsons recruiting software
• Experienced with Panthera Graduate School Application Software
• Experienced with the Course Action Request Process
• Familiar with the UWM Schedule of Classes course building process
Homestead High School - City, State
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Resume Overview
School Attended
- Homestead High School
Job Titles Held:
- Lead Receptionist
- Assistant Manager
- University Staff Program Associate
- Captioning Assistant
- Phone Surveyor
- Front End Manager
Degrees
- High School Diploma : June 2008
