Lead Receptionist resume example

• Interacted with customers as they entered the store to determine what their needs were.
• Encouraged the sales staff to cross-sell complementary products and services to customers.
• Immediately addressed problems with customers to promote quick and successful resolution.
• Counted cash drawers and made bank deposits.
• Assigned employees to specific duties to best meet the needs of the store.
• Reordered inventory when it dropped below predetermined levels.
• Instructed staff on appropriately handling difficult and complicated sales.
• Examined merchandise to verify that it was correctly priced and displayed.
• Planned budgets and authorized payments and merchandise returns.
• Reported to the district manager regarding all store and staff issues.
• Generated repeat business through exceptional customer service.
• Conducted store inventories once per quarter.

Assist Asst. Dean in processing CAR forms, SOC forms, and supporting Governance initiatives.

• Assist program director in processing student applications, scheduling meetings and appointments, and supporting the Translation Program with filing skills.
• Fielded phone calls from students and faculty when the Program Director was unavailable and provided informative answers to questions.
• Greeted guests in a friendly and personable manner.
• Communicated proactively with the supervisor and immediately brought issues to their attention.
• Keyed all data into PAWS.
• Reordered inventory when it dropped below predetermined levels.
• Organized private mailbox system using mailbox manager software.

• Captioned telephone calls for the hearing impaired.
• Participated in daily monitors of my proficiency of my skills with one hundred percent accuracy almost all of the time.
• Increased my words per minute from sixty five to seventy five.
• Became well versed in the troubleshooting techniques of Windows computer systems.

• Encouraged the sales staff to cross-sell complementary products and services to customers.
• Handled scheduling duties to ensure that the restaurant was properly staffed at all times.
• Interacted with customers as they entered the store to determine what their needs were.
• Recruited, interviewed and hired individuals who would bring passion and dedication to the positions at hand.
• Immediately addressed problems with customers to promote quick and successful resolution.
• Promoted from Team Leader to Assistant Manager within four months.
• Counted cash drawers and made bank deposits.
• Managed staff of fifteen sales associates, two team leaders and two assistant managers.
• Assigned employees to specific duties to best meet the needs of the store.
• Reordered inventory when it dropped below predetermined levels.
• Instructed staff on appropriately handling difficult and complicated sales.
• Hired, trained and evaluated personnel in sales and marketing.
• Examined merchandise to verify that it was correctly priced and displayed.
• Scheduled and led weekly store meetings for all employees.
• Increased profits through effective sales training and troubleshooting profit loss areas.
• Reported to the district manager regarding all store and staff issues.
• Trained and developed new associates on POS system and key sales tactics.
• Generated repeat business through exceptional customer service.
• Conducted store inventories once per quarter.

• Conducted phone surveys to determine the quality of customer surveys at each Pizza Hut restaurant in southern Wisconsin.
• Completed twenty-eight surveys including feedback and follow-up during the course of an average shift.
• Maintained and submitted records of branch quality to Wisconsin Hospitality Group HR Department.

• Ordered inventory; stocked shelves; performed cashiering duties; hired, trained and supervised staff; answered phones; resolved customer service issues; reconciled cash registers; processed safe and bank deposits every evening.