Livecareer-Resume
Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

I am an organized, well-spoken self-starter who is seeking to join the administrative team at Talascend.

I am a lead receptionist with five years experience, and a dynamic communicator who consistently exceeds goals and company expectations.

A meticulous receptionist and assistant, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes eldercare, education and clerical.

Skills
  • Team leadership
  • Team liaison
  • Staff development
  • Project management
  • Process implementation
  • Client assessment and analysis
  • Risk management processes and analysis
  • Data management
  • Self-motivated
  • Powerful negotiator
  • Conflict resolution
  • Strong verbal communication
  • Extremely organized
Work History
05/2017 to Current
Lead Receptionist Ebenezer Grand Rapids, MN,
  • Supported Chief Operating Officer with daily operational functions.
  • Conducted research to prepare, gather and proof briefing materials, agendas and decks for all executive-level meetings.
  • Carefully wrote down all phone messages and relayed them to the appropriate personnel.
  • Managed external contacts for CEO and kept track of periodic communication needed for priority contacts.
  • Created expense reports, budgets and filing systems.
  • Developed and maintained an alert system for upcoming deadlines on incoming requests and events.
  • Greeted visitors entering the office, determined the nature and purpose of visit and directed them to the appropriate destination.
  • Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
  • Supported the human resources department in the annual employee review process to manage performance merit increases.
  • Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum.
  • Located and attached appropriate files to incoming correspondence requiring replies.
  • Frequently used word processing, spreadsheet, database and presentation software.
  • Coordinated dealer visitations, company special events and other employee morale functions.
  • Developed and maintained an internal client filing system.
10/2016 to 05/2017
Assistant Manager The Buckle Muncie, IN,
  • Interacted with customers as they entered the store to determine what their needs were.
  • Encouraged the sales staff to cross-sell complementary products and services to customers.
  • Immediately addressed problems with customers to promote quick and successful resolution.
  • Counted cash drawers and made bank deposits.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Reordered inventory when it dropped below predetermined levels.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Planned budgets and authorized payments and merchandise returns.
  • Reported to the district manager regarding all store and staff issues.
  • Generated repeat business through exceptional customer service.
  • Conducted store inventories once per quarter.
09/2016 to 05/2017
University Staff Program Associate The Buckle North Little Rock, AR,

Assist Asst. Dean in processing CAR forms, SOC forms, and supporting Governance initiatives.

08/2016 to 12/2017
University Staff Program Associate Food City Pennington Gap, VA,
  • Assist program director in processing student applications, scheduling meetings and appointments, and supporting the Translation Program with filing skills.
  • Fielded phone calls from students and faculty when the Program Director was unavailable and provided informative answers to questions.
  • Greeted guests in a friendly and personable manner.
  • Communicated proactively with the supervisor and immediately brought issues to their attention.
  • Keyed all data into PAWS.
  • Reordered inventory when it dropped below predetermined levels.
  • Organized private mailbox system using mailbox manager software.
06/2012 to 08/2016
Captioning Assistant CapTel, Inc. City, STATE,
  • Captioned telephone calls for the hearing impaired.
  • Participated in daily monitors of my proficiency of my skills with one hundred percent accuracy almost all of the time.
  • Increased my words per minute from sixty five to seventy five.
  • Became well versed in the troubleshooting techniques of Windows computer systems.
11/2009 to 06/2012
Assistant Manager Pizza Hut City, STATE,
  • Encouraged the sales staff to cross-sell complementary products and services to customers.
  • Handled scheduling duties to ensure that the restaurant was properly staffed at all times.
  • Interacted with customers as they entered the store to determine what their needs were.
  • Recruited, interviewed and hired individuals who would bring passion and dedication to the positions at hand.
  • Immediately addressed problems with customers to promote quick and successful resolution.
  • Promoted from Team Leader to Assistant Manager within four months.
  • Counted cash drawers and made bank deposits.
  • Managed staff of fifteen sales associates, two team leaders and two assistant managers.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Reordered inventory when it dropped below predetermined levels.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Scheduled and led weekly store meetings for all employees.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Reported to the district manager regarding all store and staff issues.
  • Trained and developed new associates on POS system and key sales tactics.
  • Generated repeat business through exceptional customer service.
  • Conducted store inventories once per quarter.
01/2010 to 03/2011
Phone Surveyor Wisconsin Hospitality Group City, STATE,
  • Conducted phone surveys to determine the quality of customer surveys at each Pizza Hut restaurant in southern Wisconsin.
  • Completed twenty-eight surveys including feedback and follow-up during the course of an average shift.
  • Maintained and submitted records of branch quality to Wisconsin Hospitality Group HR Department.
01/2009 to 08/2009
Front End Manager Rankin Drive-In Grocery City, STATE,
  • Ordered inventory; stocked shelves; performed cashiering duties; hired, trained and supervised staff; answered phones; resolved customer service issues; reconciled cash registers; processed safe and bank deposits every evening.
Skills

Customer Service Skills 

• Wisconsin Hospitality Group commendation for excellence in customer service
• Negotiated and arbitrated conflicts
• Mediated customer complaints
• Proven ability to handle incoming and outgoing calls
• Proven effective written and verbal communication skills
Human Relations Skills
• Supervised and trained teams of thirteen in an administrative setting
• Able to handle confidential and sensitive information
• Able to prioritize and manage multiple projects
• Able to communicate effectively with individuals-faculty,  students, applicants.
• Able to multitask and stay focused even when faced with multiple and frequent interruptions
• Able to critically think and problem solve
• Able to work in a team environment and within specific technical requirements
• Able to demonstrate responsibility and dependability when completing assignments
• Demonstrated resilience under pressure and deadlines
Clerical and computer skills

• Word processing speed of seventy-five words per minute
• Reconciled cash registers, safe and bank deposits
• Experienced in simple bookkeeping and record keeping and in using Wisdm
• Experienced in generating weekly customer service reports
• Proficient in fax and copier operations
• Highly experienced in working with PC and Mac computers
• Highly proficient in all Microsoft Suite applications
• Comfortable working in an online environment
• Experienced with PAWS application
• Experienced with Hobsons recruiting software
• Experienced with Panthera Graduate School Application Software
• Experienced with the Course Action Request Process
• Familiar with the UWM Schedule of Classes course building process

Education
Expected in June 2008
High School Diploma:
Homestead High School - Mequon, Wisconsin
GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

85Good

resume Strength

  • Personalization
  • Target Job

Resume Overview

School Attended

  • Homestead High School

Job Titles Held:

  • Lead Receptionist
  • Assistant Manager
  • University Staff Program Associate
  • University Staff Program Associate
  • Captioning Assistant
  • Assistant Manager
  • Phone Surveyor
  • Front End Manager

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: