Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Career Focus

Highly enthusiastic customer service professional with 8 years client interface experience. Dedicated and motivated to maintain customer satisfaction and contribute to company success. I have extensive knowledge of the retail and veterinary industries. Energetic, outgoing and driven to reach company goals.

  • Strong organizational skills
  • Active listening skills
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Customer service expert
  • Invoice processing
  • Adaptive team player
  • Opening/closing procedures
  • Multi-Task Management
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Word
  • Data Entry
  • Computer proficiency
  • Multi-Line Telephone Skills

Customer Service

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface

  • Greeted customers upon entrance and handled all cash, check and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.


  • Assisted clients with two phone lines at once in tandem to maximize customer flow.

Database Maintenance

  • Assisted in the managing of the company database and verified, edited and modified members’ information.
  • Updated paper files and filed them properly away.
Professional Experience
02/2014 to 08/2015
Lead Receptionist Dupage Medical Group Lemont, IL,
  • Restrained and managed scared and active animals.
  • Vaccinated animals against various diseases such as Bordetella, Canine Influenza and distemper.
  • Educated the public about diseases that are spread from animals to humans such as Leptospirosis.
  • Entered new patient profiles and prescriptions into medication input software system.
  • Communicated directly with doctors' offices via telephone, fax and email.
  • Efficiently answered multi-line phone and processed high volume of order requests from doctors and pharmacists.
  • Answered and screened phone calls for the staff in a friendly, efficient manner.
  • Accurately recorded compounded products and prepared appropriate labels.
  • Strictly maintained customer and patient confidentiality.
  • Prioritized animal safety and comfort at all times.
  • Promptly referred all doctors’ calls and customers’ medical questions to the next available doctor.
  • Transported animals throughout the facility.
  • Talked to animals to soothe them and familiarize them with the human voice.
  • Developed long-term relationships with clients and bonded with their animals through regular contact.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Scheduled and confirmed appointments for entire management team.
  • Standardized department filing system to increase efficiency.
  • Communicated with patients via phone, email and in person to obtain payments on outstanding accounts.
  • Coordinated admission processes and prepared medical records and agreement packets.
  • Adhered to high standards of safety, cleanliness and professionalism.
  • Assisted veterinarians in examining animals.
  • Restrained animals during veterinary procedures.
11/2012 to 2014
Teller Fort Knox Federal Credit Union Glasgow, KY,
  • Processed sales referrals and promoted bank services and products, resulting in branch sales increase.
  • Balanced daily cash deposits and bank vault.
  • Processed cash withdrawals.
  • Trained employees on cash drawer operation.
  • Adhered to PNC Bank's security and audit procedures.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Examined checks for identification and endorsement.
  • Supplied tellers with coin and currency as needed.
  • Received regional branch recognition award for outstanding customer service.
  • Delivered prompt, accurate and excellent customer service.
  • Directed specific questions to appropriate branch personnel.
  • Reported daily averages and shortages to the operations department.

Monetary Transactions

  • Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

Telephone Service

  • Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Customer Assistance

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service

  • Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
  • Handled guest complaints and maintained a positive dining experience for all restaurant customers.

Database Maintenance

  • Assisted in the managing of the company database and verified, edited and modified member information.
Career Chronology
02/2014 to Current
Lead Receptionist
Elmhurst Animal Care Center Carol Stream, IL
09/2011 to 08/2014
Sales Associate
Ross Dress for Less Bloomingdale, IL
11/2012 to 2014
PNC Bank Carol Stream, IL
05/2009 to 08/2011
Sales Associate/ Cashier
Sears Oakbrook, IL
Education and Training
Expected in 2021
Bachelor's: Nursing
College of Dupage - Glen Ellyn, IL

Current coursework in Medical terminology, Anatomy & Physiology and Psychology.

Expected in 2012
College of Dupage - Glen Ellyn, IL


  • Cornerstone, Microsoft, filing, verifying client information, updating records

People skills

  • Great bedside manner, enthusiastic people person, advanced problem-solving, great organizational skills

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School Attended

  • College of Dupage
  • College of Dupage

Job Titles Held:

  • Lead Receptionist
  • Sales Associate
  • Teller
  • Sales Associate/ Cashier


  • Bachelor's
  • GED

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