Highly enthusiastic customer service professional with 8 years client interface experience. Dedicated and motivated to maintain customer satisfaction and contribute to company success. I have extensive knowledge of the retail and veterinary industries. Energetic, outgoing and driven to reach company goals.
Skills
Strong organizational skills
Active listening skills
Sharp problem solver
Courteous demeanor
Energetic work attitude
Customer service expert
Invoice processing
Adaptive team player
Opening/closing procedures
Multi-Task Management
Microsoft Outlook
Microsoft PowerPoint
Microsoft Word
Data Entry
Computer proficiency
Multi-Line Telephone Skills
Accomplishments
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Customer Interface
Greeted customers upon entrance and handled all cash, check and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Multi-tasking
Assisted clients with two phone lines at once in tandem to maximize customer flow.
Database Maintenance
Assisted in the managing of the company database and verified, edited and modified members’ information.
Updated paper files and filed them properly away.
Professional Experience
02/2014 to 08/2015
Lead ReceptionistDupage Medical Group – Lemont, IL,
Restrained and managed scared and active animals.
Vaccinated animals against various diseases such as Bordetella, Canine Influenza and distemper.
Educated the public about diseases that are spread from animals to humans such as Leptospirosis.
Entered new patient profiles and prescriptions into medication input software system.
Communicated directly with doctors' offices via telephone, fax and email.
Efficiently answered multi-line phone and processed high volume of order requests from doctors and pharmacists.
Answered and screened phone calls for the staff in a friendly, efficient manner.
Accurately recorded compounded products and prepared appropriate labels.
Strictly maintained customer and patient confidentiality.
Prioritized animal safety and comfort at all times.
Promptly referred all doctors’ calls and customers’ medical questions to the next available doctor.
Transported animals throughout the facility.
Talked to animals to soothe them and familiarize them with the human voice.
Developed long-term relationships with clients and bonded with their animals through regular contact.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Scheduled and confirmed appointments for entire management team.
Standardized department filing system to increase efficiency.
Communicated with patients via phone, email and in person to obtain payments on outstanding accounts.
Coordinated admission processes and prepared medical records and agreement packets.
Adhered to high standards of safety, cleanliness and professionalism.
Assisted veterinarians in examining animals.
Restrained animals during veterinary procedures.
11/2012 to 2014
TellerFort Knox Federal Credit Union – Glasgow, KY,
Processed sales referrals and promoted bank services and products, resulting in branch sales increase.
Balanced daily cash deposits and bank vault.
Processed cash withdrawals.
Trained employees on cash drawer operation.
Adhered to PNC Bank's security and audit procedures.
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Examined checks for identification and endorsement.
Supplied tellers with coin and currency as needed.
Received regional branch recognition award for outstanding customer service.
Delivered prompt, accurate and excellent customer service.
Directed specific questions to appropriate branch personnel.
Reported daily averages and shortages to the operations department.
Experience
Monetary Transactions
Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Telephone Service
Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Customer Assistance
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Customer Service
Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
Handled guest complaints and maintained a positive dining experience for all restaurant customers.
Database Maintenance
Assisted in the managing of the company database and verified, edited and modified member information.
Career Chronology
02/2014 to Current
Lead Receptionist Elmhurst Animal Care Center – Carol Stream, IL
09/2011 to 08/2014
Sales Associate Ross Dress for Less – Bloomingdale, IL
11/2012 to 2014
Teller PNC Bank – Carol Stream, IL
05/2009 to 08/2011
Sales Associate/ Cashier Sears – Oakbrook, IL
Education and Training
Expected in 2021
Bachelor's: Nursing College of Dupage - Glen Ellyn, IL GPA:
Current coursework in Medical terminology, Anatomy & Physiology and Psychology.
Expected in 2012
GED: College of Dupage - Glen Ellyn, IL GPA:
Skills
Administrative
Cornerstone, Microsoft, filing, verifying client information, updating records
People skills
Great bedside manner, enthusiastic people person, advanced problem-solving, great organizational skills
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