Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Highly enthusiastic customer service professional with 8 years client interface experience. Dedicated and motivated to maintain customer satisfaction and contribute to company success. I have extensive knowledge of the retail and veterinary industries. Energetic, outgoing and driven to reach company goals.
- Strong organizational skills
- Active listening skills
- Sharp problem solver
- Courteous demeanor
- Energetic work attitude
- Customer service expert
- Invoice processing
- Adaptive team player
- Opening/closing procedures
| - Multi-Task Management
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Word
- Data Entry
- Computer proficiency
- Multi-Line Telephone Skills
|
Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Customer Interface
- Greeted customers upon entrance and handled all cash, check and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
Multi-tasking
- Assisted clients with two phone lines at once in tandem to maximize customer flow.
Database Maintenance
- Assisted in the managing of the company database and verified, edited and modified members’ information.
- Updated paper files and filed them properly away.
02/2014 to 08/2015 Lead Receptionist Dupage Medical Group – Lemont, IL,
- Restrained and managed scared and active animals.
- Vaccinated animals against various diseases such as Bordetella, Canine Influenza and distemper.
- Educated the public about diseases that are spread from animals to humans such as Leptospirosis.
- Entered new patient profiles and prescriptions into medication input software system.
- Communicated directly with doctors' offices via telephone, fax and email.
- Efficiently answered multi-line phone and processed high volume of order requests from doctors and pharmacists.
- Answered and screened phone calls for the staff in a friendly, efficient manner.
- Accurately recorded compounded products and prepared appropriate labels.
- Strictly maintained customer and patient confidentiality.
- Prioritized animal safety and comfort at all times.
- Promptly referred all doctors’ calls and customers’ medical questions to the next available doctor.
- Transported animals throughout the facility.
- Talked to animals to soothe them and familiarize them with the human voice.
- Developed long-term relationships with clients and bonded with their animals through regular contact.
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Scheduled and confirmed appointments for entire management team.
- Standardized department filing system to increase efficiency.
- Communicated with patients via phone, email and in person to obtain payments on outstanding accounts.
- Coordinated admission processes and prepared medical records and agreement packets.
- Adhered to high standards of safety, cleanliness and professionalism.
- Assisted veterinarians in examining animals.
- Restrained animals during veterinary procedures.
11/2012 to 2014 Teller Fort Knox Federal Credit Union – Glasgow, KY,
- Processed sales referrals and promoted bank services and products, resulting in branch sales increase.
- Balanced daily cash deposits and bank vault.
- Processed cash withdrawals.
- Trained employees on cash drawer operation.
- Adhered to PNC Bank's security and audit procedures.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Examined checks for identification and endorsement.
- Supplied tellers with coin and currency as needed.
- Received regional branch recognition award for outstanding customer service.
- Delivered prompt, accurate and excellent customer service.
- Directed specific questions to appropriate branch personnel.
- Reported daily averages and shortages to the operations department.
Monetary Transactions
- Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Telephone Service
- Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Customer Assistance
- Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Customer Service
- Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
- Handled guest complaints and maintained a positive dining experience for all restaurant customers.
Database Maintenance
- Assisted in the managing of the company database and verified, edited and modified member information.
02/2014 to Current Lead Receptionist
Elmhurst Animal Care Center – Carol Stream, IL
09/2011 to 08/2014 Sales Associate
Ross Dress for Less – Bloomingdale, IL
11/2012 to 2014 Teller
PNC Bank – Carol Stream, IL
05/2009 to 08/2011 Sales Associate/ Cashier
Sears – Oakbrook, IL
Expected in 2021 Bachelor's: Nursing
College of Dupage - Glen Ellyn, IL
GPA:
Current coursework in Medical terminology, Anatomy & Physiology and Psychology.
Expected in 2012 GED:
College of Dupage - Glen Ellyn, IL
GPA:
Administrative
- Cornerstone, Microsoft, filing, verifying client information, updating records
People skills
- Great bedside manner, enthusiastic people person, advanced problem-solving, great organizational skills
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