Intelligent professional with exceptional knowledge of early childhood education as well as administrative duties. Forbes five star trained, I understand and take pride in my ability to maintain positive guest experiences, and entertainment offerings. Extensive background in hotel management positions for high-end resorts aids in this ability. Looking for my next step as I gear up to graduate university next summer, with a BA in Business Management, and a focus on Hospitality Management.
Skills
Exploratory Learning
School Policy and Rules Enforcement
Organizing and Distributing Materials
Time Management
Schedule Coordination
Coaching and Mentoring
Team Building
Microsoft Office Suite
Decision Making
Quality Assurance
Positive Attitude and Energetic
Multi-Line Phone Systems
Visitor and Customer Relations
Courteous and Professional
Customer Service-Oriented
Reliable and Punctual
Prioritization and Time Management
Scheduling and Calendar Management
Verbal and Written Communication
Word Processing
Statistical Analysis
Conflict Resolution
Education
Regis Jesuit High SchoolAurora, Colorado, Expected in – –High School Diploma: - GPA:
University of PhoenixTempe, AZExpected in 05/2022 – –Bachelor of Arts:Business Management - GPA:
Elected to The National Society of Collegiate Scholars.
Certifications
CPR CERTIFIED
FIRST AID TRAINED
Certified Birthing Assistant and Doula, Womb Wisdom Learning Academy - 2021
Work History
Northwest Center - Lead Pre-Kindergarten Teacher Wenatchee, WA, 07/2020 - Current
Promoted physical, academic and social development by implementing diverse classroom and outside activities.
Educated students in foundational concepts such as shapes, numbers and letters.
Promoted sensory development by providing access to different textures.
Monitored students' academic, social and emotional progress and recorded in individual files.
Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Organized and facilitated monthly parent support group meetings.
Used classroom observations to create written assessments of student performance.
Supervised students and enforced discipline during all Head Start activities.
Sanitized toys and play equipment each day to maintain safety and cleanliness.
Children's Memorial Hospital - Lead Infant Room Teacher Evanston, IL, 12/2019 - 06/2020
Cultivated professional relationships with parents and families, establishing availability for parent conferences when necessary.
Planned and executed appropriate schedule and activities for children each day, creating fun, engaging and exciting learning environment by singing songs and reading to children.
Promoted physical, academic and social development by implementing diverse classroom and outside activities.
Created and executed lesson plans, implemented school curriculum and assessed developmental needs of students to develop to fullest potential and achieve learning objectives.
Hempfield Township Parks And Recreation - Administrative Supervisor City, STATE, 04/2019 - 03/2020
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Supervised and guided new employees on daily tasks and responded quickly to questions, which improved understanding of job responsibilities.
Assessed personnel performance and implemented incentives and team-building events to boost morale.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Interceded between administrative assistants during arguments and diffused tense situations.
Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Improved office operations by automating client correspondence, record tracking and data communications.
Nemacolin Woodlands Resort And Spa, Star, 4-Diamond Resort - Spa Front Desk Shift Lead City, STATE, 10/2016 - 12/2018
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Protected guest valuables with main safe or in individual boxes to maximize security.
Assisted guests by furnishing information and directions to various areas of property including casino, gift shop and dining areas.
Promoted local entertainment and sporting events and offered details to assist patrons.
Oversaw fast-paced front desk operations at busy 4 diamond facility with as many as 400 nightly guests.
Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Provided services efficiently and with high level of accuracy.
Took reservations over phone, in person and via computer for guests and provided confirmation information.
Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
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