Lead, Payment Channel/Core Application Management Resume Example

• Develop and execute test plans to ensure that all objectives are met.
• Implement and monitor test scripts to assess functionality, reliability, performance, and quality of the service or product.
• Identify and remedy defects within the production process.
• Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved.
• Compile and analyze statistical data.
• Ensure that user expectations are met during the testing process.
• Draft quality assurance policies and procedures.
• Investigate customer complaints and product issues.
• Ensure ongoing compliance with quality and industry regulatory requirements.

• Engage client to gather software requirements/business rules, and ensure alignment with development teams
• Draft and maintain business requirements and align them with functional and technical requirements.
• Facilitate monthly meetings with clients to document requirements and explore potential solutions.
• Created Business Requirements Document, Functional Specification Documents (BRD, FRD, FSD)
• Assisted with the system testing/user acceptance testing (UAT) of the functional enhancements as needed.
• Verified the Business Scenarios on new builds to allow extended testing by QA team.
• Derived Functional Specifications Document (FSD) based on User Requirement Specification URS.
• Created Use Case Diagrams, Use Cases using UML modeling tools such as MS Visio.
• Negotiate and liaise between business teams, technology teams, and support teams
• Deliver cost effective, high performance technology solutions
• Worked with users and stakeholders to analyze and validate requirements
• Designed, developed, and deployed business intelligence applications
• Determines operational objectives by studying business functions; gathering information; evaluating output requirements and formats.
• Improves systems by studying current practices; designing modifications.
• Recommends controls by identifying problems; writing improved procedures.
• Defines project requirements by identifying project milestones, phases, and elements; forming project team; establishing project budget.
• Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
• Maintains system protocols by writing and updating procedures.
• Provides references for users by writing and maintaining user documentation; providing help desk support; training users.
• Maintains user confidence and protects operations by keeping information confidential.
• Prepares technical reports by collecting, analyzing, and summarizing information and trends.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; bench marking state-of-the-art practices; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.

• Facilitate sprint planning, daily scrums, retrospectives, stakeholder meetings, and software demonstrations.
• Protect development team from outside distractions, impediments or team conflicts, and maintain focus on product backlog and project timeline.
• Work closely with project owner in backlog management and continuous delivery of features.
• Educate and reinforce scrum methodology and agile framework to team members and key stakeholders.
• Direct and lead development team from project initiation through the delivery of final product.
• Acted as Scrum Master for Product teams with a focus on guiding the teams towards improving the way they work.
• Acted as a Project Manager when necessary
• Assisted team to remove impediments by having an understanding the control and release processes
• Assisted with internal and external communication, improved transparency, and radiated information
• Assisted with prioritization and resolution of software defects
• Built relationship with Product owner and other stake holders to facilitate team's interaction with them
• Coached Product Owners in creation and maintenance of Product Backlog
• Coached team members on Agile principles and providing general guidance on the methodology
• Continuously learned Agile/Scrum techniques and shared findings with the team
• Engaged with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization
• Facilitated getting the work done without coercion, assigning, or dictating the work
• Facilitated sprint planning, retrospective and sprint demos
• Helped team to solve problems rather than provide solutions
• Interfaced with Program Management Office to ensure project goals and requirements are being met
• Organized and facilitated project planning, daily stand-up meetings, reviews, retrospectives, sprint, release planning, demos, and other Scrum-related meetings
• Provided all support to the team using a servant leadership style whenever possible, and led by example
• Removed impediments by finding the right personnel to remove the impediment
• Took responsibility of delivery and management of the tasks
• Tracked and effectively communicated team velocity and sprint/release progress to all affected teams and management
• Updated Agile tracking systems to provide transparency on product and sprint backlogs
• Worked with the Scrum Team and the Product Owner to negotiate the minimum viable product for delivery