Lead Optometrist Technician Resume Example Company Name

LEAD OPTOMETRIST TECHNICIAN

Professional Summary

Experienced Optometric Tech with background preparing patient for appointment with optometrist to foster outstanding examination experience. Liaises with intake staff to welcome patients and promote smooth patient transitional flow from reception to exam. Thrives on helping others and participating in patient care to create pleasant and memorable optometry visits. Talented business and customer relations professional with self-directed nature and analytical problem-solving abilities. Excellent project management, communication and planning abilities.

Skills

Operational improvement
Supervision
Team management
Database administration
Administrative support
Office management

Physician billing
Paperwork drafting
Invoice Processing
Multi-line phone proficiency
Patient Scheduling

Work History

Lead Optometrist Technician | 06/2019 to Current
Company Name - City, State

Acquainted patients with procedures and explained purpose of testing to establish consent.
Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.
Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
Instructed patients on contact lens insertion and removal and lens care guidelines.
Communicated with ophthalmic companies to keep inventory at appropriate levels.
Collaborated with optometry staff to reach individual and team goals.
Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
Referred patients with indications of pathological condition to ophthalmologist for additional examination.

Activities Assistant | 10/2017 to 07/2018
Company Name - City, State

Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
Kept records in companies system to maintain accurate data by entering and updating information.
Routed incoming mail and messages to relevant personnel without delay.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Sorted, received and distributed mail correspondence between departments and personnel.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Kept reception area clean and neat to give visitors positive first impression.
Assisted in administrative duties for office team, including making phone calls, copies and schedules.
Scheduled movies, entertainment and other special events.
Coordinated off-site activities and accompanied residents throughout excursions.
Engaged residents through events, small groups and personal attention.

Customer Service Representative | 01/2017 to 12/2017
Company Name - City, State

Provided primary customer support to internal and external customers in fast-paced environment.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Communicated with vendors regarding back order availability, future inventory and special orders.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Responded to customer requests for products, services and company information.
Offered advice and assistance to customers, paying attention to special needs or wants.
Answered customer telephone calls promptly to avoid on-hold wait times.

Housekeeping/Front Desk | 06/2015 to 05/2017
Company Name - City, State

Kept building entryway glass clean and polished for professional presentation.
Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
Verified cleanliness and organization of storage areas and carts.
Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
Removed waste paper and other trash from premises to designated area.
Rotated linens in storerooms and replenished when supplies ran low.
Picked up trash from parking lot and garden areas to keep those areas free of debris.
Slid beds, sofas and furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Adhered to professional house cleaning checklist.
Changed bed linens and collected soiled linens for cleaning.
Dusted picture frames and wall hangings with cloth.

Education

Westover High School - City, State | High School Diploma06/2015

Willing to relocate to:

Additional Information

Willing to relocate to:, Hope Mills, NC - Raleigh, NC - Sanford, NC Authorized to work in the US for any employer

actively pursuing an Associates degree in Health Care Management

I am currently enrolled in Fayetteville technical Community college obtaining my Associates degree in Applied Science for Health Care Management

Resume Overview

School Attended

Westover High School

Job Titles Held:

Lead Optometrist Technician
Activities Assistant
Customer Service Representative
Housekeeping/Front Desk

Degrees

Westover High School - City , State | High School Diploma

Lead Optometrist Technician Resume Example

Resume Score: 80%

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