Motivated administration professional skilled at building strong working relationships with fellow staff, supervisors and community members. Public relations expert.[Lead Patient Services Assistant with experience supporting physicians in a busy medical office. Expertise includes verifying insurance coverage, records reviews and schedule maintenance.Administrative Assistant experienced at registering patients, scheduling appointments and recording and filing patient medical records. Enters orders and information quickly and accurately.Patient-focused skilled at medical billing, coding and office management. Reliable multi-task with internal medicine and dermatology experience.Enthusiastic Administrative Assistant with excellent people skills and dedicated work ethic. Strong attention to detail and extensive knowledge of medical terminology.Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong ability to communicate clearly and effectively to patients and staff.Customer service-oriented Administrative Assistant skilled in greeting patients, scheduling appointments and preparing patient charts.
with experience supporting physicians in a busy medical office. Expertise includes verifying insurance coverage, records reviews and schedule maintenance.Administrative Assistant experienced at registering patients, scheduling appointments and recording and filing patient medical records. Enters orders and information quickly and accurately.
Responsible with excellent communication skills demonstrated by 34 years of experience in health care.Dedicated Medical Assistant skilled in technical, clerical and patient support. Strong ability to communicate clearly and effectively to patients and staff.Enthusiastic Medical Assistant with excellent people skills and dedicated work ethic. Demonstrated medical procedure competency.Enthusiastic Medical Assistant with excellent people skills and dedicated work ethic. Demonstrated medical procedure competency.
Lead Medical Support Assistant Support the clinic annex surgery,medical clinics in scheduling transactions,Providing work assignments to Medical Support Assistants monitor workload of the work load.Maintained up-to-date records at all times.Built customer loyalty by placing follow-up calls for patients Trained staff on how to improve customer interactions.Clinic cancellation.Recorded and filed patient data and medical records.Directed patient flow during practice hours, minimizing patient wait time.Scheduled radiology exams for patients.Confirmed patient information, and verified insurance.
Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.Promptly responded to general inquiries from members, staff, patients via mail, e-mail and fax.Provided cross training to 15 staff members.
Trained staff on how to improve customer interactions.
Lead Patient Services Assistant Provided accurate and appropriate information in response to customer inquiries.Maintained up-to-date records at all times.Developed effective relationships with all call center departments through clear communication.Ran reports and supplied data to fulfill customer report requirements.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Assisted with the development of the call center's operations, quality and training processes.Provides guidance and technical direction to the GS-5 Patient Services Assistants and GS-4/5 Medical Support Assistants assigned to clinics/team and centralized check-in areas.Assists with on-the-job training to all new clinic clerks and centralized check-in clerks.Serves as work leader.Distributes and balances workload and tasks among employees. Responsible for adequate staffing to cover all work areas.Identifies and resolves problem with in the assigned area ina tactful and diplomatic manner.Works with clinical and nursing staff to facilitate clinic needs,reviews date and resolves problems/issues may delay processing of patients.Performed the duties of acting supervisor several time,managing and directing the daily activities of the call center agents.Planning and managing functions concerned to the call center environment.Preparing weekly and monthly reports.Acting as an information source and answering clerk questions,assigning tasks.
Women Clinic Patient Services Assistant Observed strict confidentiality and safeguarded all patient-related information.Observed strict confidentiality and safeguarded all patient-related information.Revised policies and procedures in accordance with changes in local, state and federal laws and regulations.Prepared for HIPAA and JCAHO reviews, ensuring required brochures and pamphlets were available to patients in all clinics.Organized, updated and maintained over 200 patient charts.Ensured HIPAA compliance.Maintained patient privacy and confidential patient information.Documented all patient information including service plans, treatment reports and progress notes.Recorded and filed patient data and medical records.Wrote clear and detailed clinical phone messages for physicians.Scheduled patient appointments.Completed registration quickly and cordially for all new patients.Monitored shared email in-boxes and ensured inquiries were addressed.Scheduled radiology exams for patients.Coded outpatient encounters at a rate of 160 per day and 120 complex specialty coding.Ensured compliance with medical/legal requirements, JCAHO standards Quickly responded to staff and client inquiries regarding CPT codes.Reconciled and reported discrepancies found in records.Communicated with customers, employees and other individuals to answer questions and explain information. Verified that information in the computer system was up-to-date and accurate.Created new orders in the Laboratory Inventory Management System (LIMS).Verified and logged in deadlines for responding to daily inquiries.Recorded patients' medical history, vital statistics and test results in medical records.Scheduled women mammogram.
ER Office Manager Accurately recorded and reported test results according to established procedures.Performed various administrative duties, including data entry and document preparation. Verified that information in the computer system was up-to-date and accurate.Verified and logged in deadlines for responding to daily inquiries.Strictly maintained the confidentiality of patients, families, colleagues and any sensitive situations.Rapidly assessed and responded to medical emergencies.Maintained accurate medical records and documented patient case history in detail.Interacted with patients, families, hospital staff and the general public.Recorded and filed patient data and medical records.Assigned additional diagnosis codes based on specific clinical findings (laboratory, radiology and, pathology reports as well as clinical studies) in support of existing diagnoses.Strictly followed all federal and state guidelines for release of information.Wrote clear and detailed clinical phone messages for physicians.Arranged and assisted with hospital admissions.Maintained an organized logging system for tracking test results.Scheduled patient appointments.Completed registration quickly and cordially for all new patients.Provided administrative support for three physicians.Scheduled radiology exams for patients.Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.Evaluated the accuracy of provider charges, including dates of service, procedures, level of care, locations, diagnoses, patient identification and provider signature.Carefully prepared, reviewed and submitted patient statements.Provided patients and families with emotional support.Comforted patients and provided them with reassurance and encouragement.Promoted personal and co-worker safety.Served as liaison between management, clinical staff,Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large.Reviews all encounter form to assure diagnostic code are directly related to the condition for which the patient was treated. Ensures coding on encounter forms are updated as changes occur Assures CPT-4 codes for diagnoses .
Managed incoming and outgoing calls for busy medical office.Scheduled and confirmed appointments for entire management team.Successfully established effective systems for record retention by creating database for daily correspondence tracking.Communicated with patients via phone.Handled and processed confidential patient information.Interview patients initial treatment or unscheduled examinations and obtains information regarding the type of medical problem: and requests for changes in scheduled appointments. Question caller to obtain sufficient information necessary to determine primary need or area of interest and provides assistance or make referrals to other responsible medical center personnel.Initiates patient appointments for tests such as x-rays, electrocardiogram,laboratory, consultations, or any specialty examinations with the servicing department, clinics, and Centralized Scheduling unit.
File Room Receptionist Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Maintained the front desk and reception area in a neat and organized fashion.Made copies, sent faxes and handled all incoming and outgoing correspondence.Received and distributed faxes and mail in a timely manner.
Internal Revenue Service Processed confidential tax form information.Developed and created a more effective filing system to accelerate paperwork processing.Successfully established effective systems for record retention by creating database for daily correspondence tracking.
Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified time frames.Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Developed effective relationships with all call center departments through clear communication.Ran reports and supplied data to fulfill customer report requirements.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Built customer loyalty by placing follow-up calls for customers who reported product issues.Formulated and enforced Service Center policies, procedures and quality assurance measures.Provided cross training to [
Recorded and filed patient data and medical records.Carefully reviewed medical records for accuracy and completion as required by insurance companies.Strictly followed all federal and state guidelines for release of information.Wrote clear and detailed clinical phone messages for physicians.Directed patient flow during practice hours, minimizing patient wait time.Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered.Arranged and assisted with hospital admissions.Maintained an organized logging system for tracking test results.Scheduled surgeries and procedures in conjunction with Surgical Coordinator.Prepared prescription refill requests on behalf of the physician.Scheduled patient appointments.Completed registration quickly and cordially for all new patients.Monitored shared email in-boxes and ensured inquiries were addressed.Provided administrative support for three physicians.Scheduled radiology exams for patients.Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.Confirmed patient information, collected copays and verified insurance.Remained up-to-date with all insurance requirements, including the details of patient financial responsibilities, fee-for-service and managed care plans.
EKG Department Recorded and filed patient data and medical records.Maintained an organized logging system for tracking test results.
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