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lead maintenance technician resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Accomplished customer service driven Lead Maintenance Technician offering 23 years of experience in performing quality repairs,and maintenance by analyzing situations and determining best course of action. Focused on delivering quality work, expert knowledge of parts and materials, providing exceptional customer service results while training new employees to complete duties and maintain records of completed work.

Skills
  • Heat exchangers
  • ISO compliance
  • Lock out Tag Out
  • Plumbing
  • HVAC systems
  • Carpentry work
  • Industrial lighting
  • Single-phase motors
  • Electrical troubleshooting
  • Flooring
  • Electrical repair
  • Electrical systems
  • Responding to Difficult Customers
  • De-escalation Techniques
  • Order and Refund Processing
  • Upselling Products and Services
  • Customer Service
  • Creative Problem Solving
  • Verbal and Written Communication
  • POS Systems and Ordering Platforms
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Data Entry and Maintenance
  • Building Customer Trust and Loyalty
  • Multitasking and Prioritization
  • Customer Retention Strategies
  • Data Entry
  • Understanding Customer Needs
  • Customer Relations
  • Adaptive Team Player
  • Problem-Solving Abilities
  • Promotional Support
Experience
05/2014 to Current Lead Maintenance Technician Cushman & Wakefield Inc | Secaucus, NJ,
  • Inspected, replaced and repaired defective parts and completed preventive maintenance.
  • Created and assigned work orders, delegated tasks and supervised work.
  • Oversaw technicians and delegated duties.
  • Monitored work order completion and worked with other team members on complex projects.
  • Recorded job details and work completed in work orders.
  • Performed routine preventive care and repairs to HVAC systems.
  • Oversaw predictive and preventive maintenance of equipment.
  • Inspected completed work to verify conformity with established policies and quality standards.
  • Enforced compliance with quality standards to maintain production requirements and sustain business operations.
  • Completed maintenance documentation for ISO compliance.
  • Spearheaded employee training to provide education on processes, safety and organizational policies.
  • Completed preventive maintenance to maintain production and equipment in accordance with safety protocols and company policy.
  • Repaired clogged drains, leaking pipes to maintain plumbing systems.
  • Replaced and repaired damaged windows, doors, walls and floors through carpentry expertise.
  • Provided expertly installed power outlets, light fixtures and HVAC systems by applying electrical knowledge.
  • Applied clear understanding of electricity to repairs for electrical wiring systems, lighting and switching components.
  • Certified maintenance of equipment and supplies for quality customer care and safety.
02/2003 to 05/2014 Superintendent Convergeone | Englewood, CO,
  • Evaluated plans and inspected ongoing construction to keep work in line with project goals.
  • Oversaw complete construction process to maximize quality, cost controls and efficiency.
  • Managed projects by coordinating materials, inspections and contractor tasks.
  • Oversaw daily work of team using knowledge of local and national building codes for construction areas.
  • Managed projects to complete on schedule by working with specialized construction teams.
  • Met and worked with internal teams to recognize and discuss current and future needs.
  • Provided technical guidance and assistance in resolving day-to-day construction problems.
  • Visualized project and plans to create and execute project schedule.
  • Developed and maintained strong customer-focused relationships with stakeholders.
  • Maintained safe work site by implementing safety requirements and good housekeeping regulations.
  • Traveled to project sites to accept long-term out-of-town assignments.
  • Attended and participated in progress and project meetings.
  • Supervised functional construction effort to keep projects in accordance with design, budget and schedule.
  • Coordinated installation activities for projects to promote smooth workflow and achieve quality standards.
  • Established and implemented procedures for ordering building materials and tools from approved suppliers.
  • Participated in procuring future projects, building client loyalty.
  • Oversaw employee productivity to enforce efficient use of materials and equipment.
  • Recognized and enforced quality standards through daily inspection of construction sites.
  • Prepared and presented verbal and written reports to provide recommendations to project team.
  • Created and executed project plan and schedule, complying with budget and quality measures.
07/1998 to 01/2003 Construction Framer Dakota Storage Buildings | Milbank, SD,
  • Maintained clean, safe working environment by removing debris from job site prior to shift completion.
  • Complied with federal and company regulations to maintain high level of job site safety.
  • Operated equipment to support worksite needs and enhance team efficiency.
  • Measured and marked cutting lines on wood and raw materials.
  • Checked wood and other materials to assess for damaged or defective items before starting projects to accurately determine projects scales and quotes.
  • Reviewed and interpreted project specifications, determining tools and equipment needed.
  • Installed doors, frames and wood components following manufacturers' instructions.
  • Analyzed problematic installations and implemented appropriate solutions for quick remediation.
  • Maintained 100% customer satisfaction rate by maintaining quality while working quickly.
  • Took accurate measurements to calculate size and amount of materials needed for project completion.
  • Consistently constructed square and level projects.
  • Worked independently on projects and tasks within carpentry team.
  • Measured and marked cutting lines on materials using rulers, pencils, chalk and marking gauges.
  • Anchored and braced forms and other structures in place using nails, bolts, anchor rods, steel cables, planks, wedges and timbers.
  • Adhered to project blueprints and requirements to deliver quality work.
  • Communicated with teammates and supervisors frequently to understand requirements and complete projects on time.
  • Maintained clean and organized workplace to optimize performance, efficiency and safety.
  • Reviewed and analyzed blueprints and other technical drawings to establish full understanding of project requirements.
  • Worked effectively with clients to establish project scope and requirements, drafting and amending blueprints to reflect specifications.
Education and Training
Expected in 03/1999 to to High School Equivalency Diploma | Gateway Community And Technical College, Covington, KY GPA:

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Resume Overview

School Attended

  • Gateway Community And Technical College

Job Titles Held:

  • Lead Maintenance Technician
  • Superintendent
  • Construction Framer

Degrees

  • High School Equivalency Diploma

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