Lead Instructor/Manager
April 2013 to CurrentWolfies Swim School － Houston , TexasManaged team of 15 instructors. Served as mentor to junior team members. Initiated program that standardized employee training.Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Verified and logged in deadlines for responding to daily inquiries. Coordinated meetings with instructors and served as main liaison between owner and teaching staff. Directly supported CEO in managing operation work flow. Communicated with clients via phone, email and in person to obtain payments on outstanding accounts. Managed official company page on Facebook to facilitate interaction with customers. Recruited, managed and mentored an average of Instructors. Improved service quality and increased sales by developing a strong knowledge of company's products and services. Interviewed, hired and trained new quality instructors. Managed and marketed monthly charity events. Addressed negative customer feedback immediately. Effectively communicated with team members to maintain clearly defined expectations.
Preschool Teacher
August 2010 to June 2013Robert M. Beren Academy － Houston , TexasPromoted good behaviors by using the positive reinforcement method. Maintained daily records of children's individual activities, behaviors, meals and naps. Created and implemented developmentally-appropriate curriculum that addressed all learning styles. Established a safe play environment for the children. Distributed quarterly educational assessments, similar to report cards, to each parent. Encouraged children to be understanding of others. Incorporated music, art and theater into lesson planning. Helped children reach milestones in the area of self-care. Developed professional relationships with parents, teachers, directors and therapists. Worked closely with the site director, family care workers, classroom teaching team and other specialists. Collaborated with colleagues on developing new classroom projects and monthly themes.
