LEAD FRONT OFFICE / BACK OFFICE ADMINISTRATIVE ASSISTANT
I want to utilize my clerical knowledge, and my exceptional customer service skills to be an asset to your company.
Multi Line Phone Systems
Award for Customer Service in 2014
Promoted twice in two years.
Raised appointments by 5% in 2016.
Chaparral Medical GroupPomona, CaliforniaLead Front Office / Back Office Administrative Assistant06/2015 to Current
Create and delegate the daily staff schedule.
Answer all incoming calls, and transfer each call to the correct department.
Use customer service to greet our incoming patients.
Settle any patient complaints or discrepancies that arise.
Manage any staff complaints.
Open and close the office everyday.
Manage and maintain the customer the gift card log.
Prepare a monthly staff schedules.
Oversee the scheduling for three of our Wellness facilities.
Manage staff time off requests.
Order all office supplies from Staples and McKesson.
Utilize Microsoft Excel to maintain organization in scheduling.
Use exceptional customer service knowledge to help navigate scheduling an appointment.
Navigate WISH/Capella (EHR) to find medical records, and schedule patients.
Navigate through insurance sites to check eligibility.
Using Capella to register new patients with out EHR.
Communicate with providers regarding patients history.
Use Procom to look up patients information, and update patients medical records.
Maintain a call log for all patients called each day, including refusals.
Call all No Shows and try to reschedule.
Check patients in and out using Capella.
Print patients care notes and provide all exam results to the patient at the end of the exam.
Use a multi line system to call patients and remind them about their wellness exam.
Use Microsoft word to create appointment reminders.
Use inter office mail to send out appointment reminders, and patients post card.
Manheim-Southern CaliforniaFontana, CaliforniaBlock clerk/Mail Room Clerk03/2009 to 07/2015
Following the auctioneers with simulcast.
Exceptional customer service to help dealers with any questions.
Giving dealers the correct invoice.
Organize the sale using Excel.
Taking payments in the total resource auction.
Send out gate passes to different dealerships.
Answering phones, and helping maintain customer satisfaction.
Print bidder badges.
Set floor prices for our rental car agencies.
Email Bank reps for approvals to sale vehicles.
Checking emails and responding in a timely manner using Microsoft outlook.
Use AS400 to get information for dealers concerning their cars.
Use AS400 to send out titles on purchased vehicles.
Maintain a clean and safe work environment.
Work with high end accounts to be sure their units get in the sale.
Set up and prepare each lane for the sale (set up computer, test printers).
Help prepare the block clerk schedule before each sale.
Work closely with supervisor to delegate to staff.
Data entry on titles.
Used Microsoft outlook to communicate with dealerships about car titles.
Faxing and copying out of country buyers titles.
keep filing cabinets and titles organized and efficient.
Lakeshore Learning MaterialsSan Bernardino, CaliforniaFull Time Sales Lead10/2006 to 08/2007
Responsible for visual merchandising on the sales floor.
Increased sales through product knowledge and customer service.
Responsible for daily staff delegating.
Responsible for stores up keep on a daily bases.
Increased our make and take attendance by exceptional customer service.
Kept stockroom clean by working freight every day.
Responsible for tracking our year to day sales.
Responsible for motivating team to reach daily sales.
Continued to always review new application to create a great team.
Responsible for adding new orders into the computer for better sales.
Responsible for setting up and taking down sales signage.
Responsible for making sure all of our customer were informed about our ongoing sales.
Responsible for loss prevention.
Helped teacher have an easier time with payment using district purchase orders.
Counted and balanced safe and registers.
Prepared nightly deposit for pick up.
Data entry to ensure purchase orders are processed.
High School Diploma:General Education2002San Bernardino High School, San Bernardino, CA, United States4.0 GPA
Science2016San Bernardino Valley College, San Bernardino, CA, United StatesMaintained a 3.7 GPA. I am still Working towards my Degree.
AS400, Copying, Customer Satisfaction, Customer Service, Data Entry, Email, Faxing, Filing, Loss Prevention, Microsoft Excel, Inter Office Mail, Microsoft outlook, Microsoft word, Sales, Scheduling, Supervisor, Trainer, Answering Phones, Visual Merchandising