Enthusiastic management professional offering 15+ years of Customer Service experience. Proven to consistently meet productivity, business and customer service objectives. Skillfully work with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction.
Program files maintenance
Filing and data archiving
Customer and client relations
Employee training and development
PC and Mac platforms
Mastery of Adobe Creative Suite
Mastery of Microsoft Office
Mastery of Microsoft Excel
Data collection and analysis
Verbal and written communication
Sales and marketing
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Entered, positioned and altered text size with Adobe Creative Suites.
Imported electronic or print files using Adobe Creative Suites and made color, digital image and text corrections.
Setup print files for print production.
Managed all phases of new product developments, including conceptualizing designs, managing milestones and incorporating customer feedback.
Developed creative design for marketing packages, including print materials, brochures, banners and signs.
Developed collateral such as display, marketing and packaging materials to support product branding strategies.
Built brand awareness and generated leads while managing internal and external marketing campaigns and programs.
Met with customers to build marketing materials an/or branding for their business.
Set up job quotes/ bids for current and potential customers.
Worked with outside vendors to outsource print jobs.
Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
Setup bulk mail marketing materials for two major Universities in the Denver Metro Area.
Managed RICOH and Student Work-study staff.
Handled maintenance reports for orders requested and completed.
Avoided downtime by addressing issues with prepress equipment immediately and applying troubleshooting techniques to identify root cause issues.
Setup print and production jobs for print staff.
Maintained equipment throughout the campus and kept monthly records.
Implemented new procedures and guidelines for staff.
Implemented sales of new equipment to be more efficient for the University.
Met with the President of the University monthly to go over site year to date production and monthly flow charts.
Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
Coached, managed, tasked and assessed employees on company practices and processes.
Sourced and expedited materials for emergency operations such as last minute marketing materials and print jobs.
Managed accurate files and implemented new organizational systems to improve traceability.
Purchased, organized and distributed supplies for maintenance activities and personnel use.
Managed efficient cash flow reporting, posted cash receipts and analyzed charge backs, independently addressing and resolving issues.
Generated financial statements and reports detailing accounts receivable status.
Handled National cooperate accounts for printing.
Demonstrated ability to take on various roles including graphics assistant and graphics specialist to provide range across projects.
15+ Years in a Customer Service/ Liaison Environment
13+ Years in Pantone Color Matching
13+ Years in Graphic Design
10+ Years in file management
8+ Years in Management Role
7+ Years in Sales/ Marketing
7+ Years in Apparel Design
7+ Years in Graphic Layouts
6+ Years in administration and clerical
6+ Years in Printer Configuration, drivers and Networking
4+ Years working with Ricoh, HP, Xerox, Epson, Canon, Konica and Sharp Printers
4+ Years in Customer Service Classes Taken
4+ Years in landscaping
3+ Years in small non CDL commercial equipment/vehicles
3+ Years in Color Separation Designing/ Printing
3+ Years in Screen Printing
2+ Years in Windows Certification Classes Taken
Companies Worked For:
Job Titles Held: