lead flight scheduler resume example with 10+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Dispatcher aviation administrator with over 13 yrs experience with both grounds ramp operations & supervision. Skilled with working in diverse groups. Supportive team player, eager to bring effective communication skills & leadership. Ability to act of high-level responsibility. Knowledge of ramp operations & freight agent collective. Experience with teaching ramp operations, procedures, rules & regulations. Strong with attention to detail, planning and pressured decision making.

  • Time Management
  • High-Volume Call Reception
  • Attention to Detail
  • Customer Service
  • Outgoing and Friendly
  • Incoming Call Reception
  • Willingness to Learn
  • Work Planning and Prioritization
  • Scheduling and Calendar Management
  • Positive Attitude
  • Client Relationship Management
  • Flexible Schedule
  • Preparing Correspondence
  • Computer Skills
  • Outbound Calling
  • Telephone Etiquette
09/2021 to Current
Lead Flight Scheduler Hawaiian Airlines Inc Kona, HI,
  • Schedule aircraft & Flight crew
  • Use of spreadsheet to help keep track of flights, days off, and standby days for flight crew.
  • Outlook & microsoft word use, check emails on 24/7 schedule, on call schedule.
  • In charge of scheduling flight tickets, domestic & international to fly crew over seas or in the next city & state for crew swap, crew hotel, ground transportation etc.
  • Obtain landing permits when flying in & out of foreign countries, coordinate with FBO's & fuel suppliers. Request fuel quotes from WFS tops & Colt operations.
  • Answer to executives assistants regarding covid-19 restrictions. Research information on regulations into Foreign countries. Obtain sworn letters & written documents for approvals for passengers.
  • Entering & updating SB days in bart system for pilots & flight attendants. Schedule rotating days off, flex days, admin days, & training.
  • Schedule pilots for training and ensure we have flight coverage for future schedule flights.
  • Email tripsheets, flight schedules to crew & ensure they confirm their flights.
  • Adjust flights & schedule flights if there are cancellations. Update flight crew with time & date changes as soon as possible.
  • Obtain, build, & process ASOC application (Aviation security operation center) which is known as general aviation arrival application for Israel customs.
  • Process new pilot information into bart system such as employment, background history & personal information.
  • Knowledge of keeping confidential items disclosed.
  • process passports to customs/colt operations when passengers are traveling overseas or to foreign countries.
06/2018 to 08/2020
Airport Ramp Agent Winner Aviation Eglin Air Force Base, FL,
  • Operated conveyor belts, push-back tractors and aircraft tugs daily.
  • Oversaw and managed loading, unloading and security of aircraft cargo.
  • Loaded and unloaded aircraft cargo, passenger baggage and freight.
  • Coordinated day-to-day schedules, tasks and positions for ground crew.
  • Managed Managed mechanical, cabin and cargo services for inbound and outbound flights.
  • Connected electrical power units and service hoses to aircraft.
  • Collected, sorted and checked baggage tags against flight lists.
  • Positioned and pushed aircraft from remote airport locations to specified areas for operation.
  • Juggled shift duties, prioritizing immediate tasks to streamline operations.
  • Communicate with pilots over the radio headsets, ensuring safety to others while operating machinery.
  • Working safely under tight time constraints to accomplish quick turns of an aircraft.
12/2016 to 06/2018
Ramp Supervisor Central Michigan University Mount Pleasant, MI,
  • Updated shift paperwork, assisted with payroll and produced reports.
  • Connected electrical power units and service hoses to aircraft.
  • Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
  • Managed ramp agents & oversees their work performance to ascertain that all job assignments are carried out according to company regulations in a safe & efficient manner to assure that an on-time operation is maintained.
  • Trained new staff members on safety, aircraft marshalling and machinery such as pushback, tugs, K-loader.
  • Organized conference calls & emails for management.
  • Managed & supervised 20-30 employees
09/2010 to 09/2016
Dispatcher Menzies Aviation City, STATE,
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Prepared morning operations for flight schedules.
  • Organized ramp teams and manpower, multitasking in a fast-paced environment.
  • Balanced radio communications with ramp & airport operations.
  • Managed high volume calls from other airlines
  • Assisted human resources with updating employee hours, records & payroll.
  • assigned flights to ramp crew, managed flights according to employees off times & start times. Ensure enough manpower for late flights/RON's.
Education and Training
Expected in 06/2020 to to
Aviation Institute of Maintenance - Las Vegas, NV,
Expected in 01/2006 to to
Chabot College - Hayward, CA
Expected in 06/2004 to to
High School Diploma:
Lincoln High School - San Leandro, CA ,

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Resume Overview

School Attended

  • Aviation Institute of Maintenance
  • Chabot College
  • Lincoln High School

Job Titles Held:

  • Lead Flight Scheduler
  • Airport Ramp Agent
  • Ramp Supervisor
  • Dispatcher


  • High School Diploma

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