lead direct support staff member resume example with 16+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Hardworking and reliable Cashier with strong ability in communication and team work. Offering verbal communication and cash handling. Highly organized, proactive and punctual.


Meal preparation

Monthly Activities Schedule

Team Leader

Budgeting and Finance

Verbal Communication

07/2014 to Current
Lead Direct Support Staff Member Bed Bath & Beyond Towson, MD,
  • Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
  • Planned and prepared nutritious meals and snacks to meet client dietary requirements such as diabetic, low sodium and high protein.
  • Coached patients on care at-home care, adjusting plans and schedules based on patient conditions, needs and overall health.
  • Managed household budgets and allocated expenditures for groceries, property and home maintenance and bill payments.
  • Assisted three patients with their goals closely monitoring conditions and safety.
  • Organized personal and professional calendars.
  • Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
  • Kept detailed records of patient care, medical progress, medication administration and changes in health or other conditions.
  • Traveled with three clients to take notes and dictation at meetings.
  • Cared for wounds by changing bandages, dressings and binders to promote healing.
  • Assisted patients with bladder and bowel needs by helping to restroom, constipation and dehydration.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
  • Communicated client project requirements to vendors and contractors to ensure client satisfaction.
  • Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.
  • Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
  • Prepared food and helped patients eat to support healthy nutrition.
  • Laundered clothing and bedding and changed linens 1 times per week to prevent spread of infection.
06/2004 to 02/2015
Retail/Cashier Manager Covenant Community Care Royal Oak, MI,
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Built and maintained effective working relationships with peers and upper management.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
05/2012 to 02/2014
Retail:Cashier Family Dollar Stores Inc. City, STATE,
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Recognized by management for providing exceptional customer service.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Delivered Cardinals merchandise to customer locations.
  • Earned reputation for good attendance and hard work.
  • Answered three calls per shift to answer customer questions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
02/2009 to 02/2011
Medical Assistant National Medical Center City, STATE,
  • Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses.
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
  • Monitored patient stability by checking vital signs and weight.
  • Performed routine tests such as urine dip stick, vision and hearing tests.
  • Obtained and recorded patient vital signs; escorted patients to examination rooms and documented medical histories.
  • Measured urine specimens and delivered to laboratory.
  • Corresponded with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
  • Completed and submitted clinical documentation in accordance with agency guidelines.
  • Positioned patients for optimal comfort before procedures.
  • Sterilized medical instruments as needed.
  • Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
  • Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests.
  • Escorted patients to examination rooms and prepared for physician exams.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
  • Scheduled appointments for patients via phone and in person.
Education and Training
Expected in 05/2009
Medical Assistant : Medical Assisting
Missouri College - St Louis, MO
Expected in 05/2002
High School Diploma:
Vashon High School - St Louis, MO

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Resume Overview

School Attended

  • Missouri College
  • Vashon High School

Job Titles Held:

  • Lead Direct Support Staff Member
  • Retail/Cashier Manager
  • Retail:Cashier
  • Medical Assistant


  • Medical Assistant
  • High School Diploma

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