Lead Direct Care Staff Member resume example with 8+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

The quality and strength of my character has always made itself known without my needing to talk myself up. The skills and abilities I bring to my current job are well known to those I work with in my current position and cannot be attributed to any one source. They are a culmination of all of my life experiences to date, including all prior jobs, relationships, and most importantly, my successes and failures as a parent to an exceptional child. They have come to serve me in this career because of my efforts to grow and learn from them. I am a hardworking, dependable team player who leads by example. I also know that what is a job to me is daily life for my residents. They are adults and are under no obligation to learn or grow, but we can provide them with, and guide them to opportunities that give them the best chance for success. I am dedicated to creating a happy, positive environment in service of these goals and strive to help others do so as well.

  • Administrative support
  • Ability to multi-task
  • Organization
  • Team building
  • Communication
  • Relationship development
  • Conflict resolution
  • Inventory management
  • Medication administration
  • First Aid/CPR
10/2018 to Current Lead Direct Care Staff Member John Crane Inc | Midland, MI,
  • Fulfill job duties detialed below in accordance with Agape Inc. mission statement in an upbeat and compassionate manner, keeping dignity and respect for resident rights a priority at all times.
  • Follow corporate and house policies as well as assisting fellow staff in the same efforts.
  • Engage with and listen to residents in order to better understand and assess their individual needs and build personal rapport.
  • Assist clients in interpersonal relations with housemates, family and staff to facilitate communicating their thoughts and feelings more effectively in order to help build stronger relationships and foster self esteem.
  • Handle behavioral issues as they arise and assess their origins. Afterwards assist both staff and residents in rebuilding rapport and viewing situations from a more constructive perspective. Aceived continued success in reaching goal of decreasing the frequency and severity of outbusts by addressing the root causes.
  • Encourage resudents to make safe and healthy choices to promote general well being.
  • Provide residents with support doing daily activities, adjusting plans and schedules based on individual conditions, needs and overall physical and mental health.
  • Help coordinate resident schedules by assisting with doctor appointments, exercise routines, recreational activities and family visits.
  • Attend ISP meetings and follow service plans to facilitate client acheiving life goals
  • Assist residents with daily personal hygiene such as bathing, dressing and grooming.
  • Preform various household cleaning and maintenance tasks to keep residence in a well maintained and orderly state.
  • Prepare nutritious meals and snacks to meet special client diets such as low calorie and other health concerns.
  • Keep detailed records of patient care, progress, medication administration and changes in health or other conditions.
  • Listen to fellow staff when they encounter any issues and report concerns to RCM to maintain optimal care for all client needs.
  • Assess inventory of and procure needed groceries and supplies for the household as well as to maintain emergency stores.
  • Facilitate completion of end of month tasks and maintaining necessary records for compliance with state laws.
  • Acquire and maintain any and all necessary trainings to comply with state and corporate guidelines. Seek to acquire additional knowledge and training to enhance job performance.
  • Above and beyond all else, I do my utmost to make sure the household environment is the most positive one I can help create.
10/2016 to 03/2019 Customer Service Representative Accor Hotels | Telluride, CO,
  • Asked probing questions to determine customer needs and suggest appropriate services.
  • Switched between multiple computer programs to acess, input and manage data.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Answered inbound calls and directed them to designated individuals or departments.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Upheld privacy and security requirements as established by organization.
  • Assisted with training new employees in procedures and policies in order to maximize team performance.
  • Assessed team functions and took initiative to address staff concerns with superiors in order to find resolutions and increase employee moral.
12/2009 to 11/2013 Head Bartender Paradise Club | City, STATE,
  • Utilized skills attained in 17 years of work in service industry.
  • In final months of operation, I was the sole bar staff, in charge of daily running of bar from open to close, until club closed permanently.
Education and Training
Expected in | Art Education Marian University, Fond Du Lac, WI GPA:
Expected in 06/1996 Associate of Arts | General Studies University of Wisconsin Center, Fond Du Lac, WI GPA:
  • Associates Degree Arts and Science
  • 3.75 cummulative GPA
  • Dean's List
  • Eligable for Phi Beta Kappa
Expected in 06/1993 High School Diploma | Waupun Area Senior High School, Waupun, WI GPA:
Activities and Honors

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Resume Overview

School Attended

  • Marian University
  • University of Wisconsin Center
  • Waupun Area Senior High School

Job Titles Held:

  • Lead Direct Care Staff Member
  • Customer Service Representative
  • Head Bartender


  • Some College (No Degree)
  • Associate of Arts
  • High School Diploma

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