Enthusiastic LPN graduate eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of medication administration and patient care, with additional training in phlebotomy and CPR. Motivated to learn, grow and excel in patient care.
I accrued over a year's clinical experience throughout my time in the LPN program at ASU Three Rivers. This experience was spread over several different types of facilities such as long-term care, med-surg, OR, Dr.'s office, public school, and mental health. Within each facility, I acquired the following experiences and skills:
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Assist residents with taking their medications, request new orders for medications when the cart is low, perform narcotic count at the beginning and end of each shift, as well as delegate appropriate tasks to CNA's. As a lead in this facility, I had the responsibility of hand-over-assisting in passing medications. This demands strict attention to the 7-rights of medication administration:
1. Right patient
2. Right medication
3. Right dose
4. Right time
5. Right route
6. Right documentation
7. Patient's right to refuse
My responsibilities also include:
- Reduce risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Answer call lights and support patient comfort and safety by adjusting bed rails and equipment.
- Maximize patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Oversee and maintain patients' rooms, group living areas and nurse stations.
- Monitored areas for security issues and safety hazards.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Resolved escalated customer disputes with special actions such as discounts.
- Maintained stock within optimal levels to meet expected customer and sales levels.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Educated customers on promotions to enhance sales.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Analyzed purchases for signs of fraud.
This is where I really honed not only my customer service skills, but mainly my ability to multi-task efficiently without error. My responsibilities included the following:
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Prepared beverages and filled food orders for customers.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Used cash registers and credit card machines to cash out customers, handling up to $2,000 in cash per event.
- Bussed and reset 20 tables per shift, working efficiently to keep dining room and work areas clean.
- Supervised loading and unloading of dirty dishes and utensils onto organized busing trays for streamlined cleaning and storage.
- First Aid/CPR Certified
- Certified Nurse Assistant (CNA)
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Resume Overview
School Attended
- Arkansas State University Three Rivers
- National Park College
- College of The Ouachitas
- Glen Rose High School
Job Titles Held:
- Lead CNA
- Cashier Team Lead
- Waitress
Degrees
- LPN
- Some College (No Degree)
- Associate of Arts
- High School Diploma
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