lead certified pharmacy technician resume example with 16+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Patient-oriented Pharmacy Technician bringing 18 years of experience and strong background in retail pharmacies. Expert in accurately filling prescription orders, maintaining confidential records and supporting quality improvement and pharmacy procedure changes. Looking to seek and maintain a full-time position as a Registered Nurse that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Skills
HIPAA
Manual and automated medication dispensing
Pharmacy and customer records management
Drug storage procedures
Team collaboration
Staff Development
Patient confidentiality
Updating medication histories
Medicare and Medicaid process
Quality Assurance and Control
Drug utilization review
Patient education and counseling
Prepare bubble packs
Drug inventory management
Work History
Lead Certified Pharmacy Technician, 07/2018 - Current Kroger – Montrose, CO,
Stocked, labeled and inventoried medication to keep accurate records.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Reviewed and verified customer information and insurance provider information.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Collected co-payments or full payments from customers.
Counted, measured, and compounded medications following standard procedures.
Supervised 3 to 4 pharmacy technicians and coordinated day-to-day assignments.
Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Resolved non-routine issues like third-party billing, computer system and customer service issues.
Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Developed and implemented improvements to pharmacy organization system.
Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Set up and modified patient profiles to include current medications and insurance details.
Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Implemented vaccine awareness campaign that increased immunization-based revenue by $100,000 and enhanced community health education.
Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Generated prescription labels using Rx30, verifying accuracy of patient and medication information.
Managed opening and closing duties for pharmacy.
Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
Resolved third-party billing, computer system and customer service issues.
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