Ambitious Lead Certified Pharmacy Technician offering 16 years of experience and track record of excellence in leading high performing teams within a fast-paced, high-volume setting. Proven mentor of new and established pharmacy technicians. Accomplished in filling prescriptions with expert precision. Strong leadership skills, well-versed in all aspects of pharmacy operations.
Skills
Customer Service
Supervision
Multitasking
Data Entry
Prioritization and Organization
Prescription Filling and Labeling
Dispensing Medications
Verbal and Written Communication
Inventory Management
Recordkeeping and Documentation
FDA Compliance
Medicare, Medicaid, and Insurance claims processing
Problem-Solving Skills
Pharmacy Operations
Workflow Optimization
Relationship Building
Answering and Routing Calls
40 wpm
Connexus
Time Management
Dependable
Accountable
Personable
Sig codes
Pharmaceutical Calculations
Medical and Pharmaceutical Terminology
Administering Vaccines
Experience
Lead Certified Pharmacy Technician, 11/2016 - Current Wellstar Health System – Douglasville, GA,
Assists the Pharmacist in ensuring company and legal policies, procedures, and regulations are followed.
Perform wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Directing pharmacy associates in ensuring confidentiality of information, documentation, and assigned records.
Models, enforces, and provides direction to associates on proper customer/member services by making sure needs, complaints, and issues are resolved.
Processes third party insurance claims and/or rejections; assisting patents/customers with prescription orders and purchases; and completing, maintaining, and securing paperwork, forms, and other required documentation.
Provides customer service in the pharmacy area by acknowledging and identifying customer needs.
Initiate the prescription process at the drop off window by creating prescription orders; promoting products and services in accordance with local, state, and federal laws.
Assists the Pharmacist in supervising associates and assuring adequate resources are available by scheduling; delegating duties; communicating goals; providing feedback and follow-up by monitoring performances.
Participate in the hiring, promotion, coaching, teaching, mentoring, and evaluations of associates and ensuring diversity awareness.
Prep and oversee inventory process
Oversee inventory, rotate stock, remove expired or damaged drug products, resolve discrepancies in drug counts, and process in-date/out of date returns.
Receive, check in, and stock daily inventory
Improve inventory management procedures to reduce overhead, backorders and overstock.
Call patients daily to ensure Adherence of medications.
Create new/update patient demographics, allergies and new medications in pharmacy computer systems.
Answer incoming calls, Input, and fill prescription accurately in a very high volume pharmacy
Efficiently process cash register transactions for new and refilled prescription orders.
Pharmacy Technician, 06/2009 - Current Nes Associates – Tinker Afb, OK,
Teamed with peers, technicians and pharmacists to prioritize and complete orders.
Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Interpreted and processed medication orders under supervision of pharmacist.
Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
Transmitted claims to insurance companies for payment and reconciled EOBs.
Prepared prescription transfers to other pharmacies.
Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
Maintained clean and organized pharmacy shelving and work areas.
Verified patients' identities at pickup to prevent sale of wrong medications.
Pharmacy Cashier, 05/2006 - Current Rwj Barnabas – Belleville, NJ,
Greeted customers promptly and responded to questions.
Processed credit card, EBT and cash payments with electronic computer system.
Implemented company asset protection procedures to minimize profit loss.
Maintained work area and kept cash drawer organized.
Complied with cash handling procedures to meet regional cashier variance policy.
Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Scanned items quickly to keep lines moving and reduce overall wait time.
Assisted customers to find appropriate products, answered product questions and provided product solutions.
Verified patients' identities at pickup to prevent sale of wrong medications.
Education and Training
High School Diploma: , Expected in 05/2005 - Hancock High School - Kiln, MS GPA:
Certifications
Certified by the Pharmacy Technician Certification Board (PTCB) 2016-current
Licensed Mississippi Board of Pharmacy -2009-current
Immunizing Technician, Wal-Mart Pharmacy -2020- current
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