Dedicated and focused Customer Service Rep. Customer Service Rep. who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed. who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Solid team player with upbeat, positive attitude. Personable and responsible Cashier with 2 years Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Solid team player with upbeat, positive attitude.Highly enthusiastic customer service professional with 5 years of client interface experience.
Microsoft Office proficiency Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Sharp problem solver
Energetic work attitude
Large cash/check deposits expert
Professional and mature
Strong problem solver
Strong interpersonal skills
Resourceful Store maintenance ability
Inventory control familiarity
Telephone inquiries specialist
Adaptive team player
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Cashiered with two cash registers at once in tandem to maximize customer flow.
Managed call flow with up to 2years calls in queue per minute.
Lead Cashier May 2013 to July 2015Delaware North Companies － Austin, Texas
Delaware North Companies.
Maintained up-to-date knowledge of tore policy regarding payments and exchanges.
Computed accurate sales prices for purchase transaction.
Worked as team member performing cashier duties, product assistance and cleaning.
Maintained adequate cash supply in cash drawers in multiple checkout stations.
Quality Control September 2008 to December 2011Staffmark/Ups Innovations － Austin, TX
Verified that information in the computer system was up-to-date and accurate. Verified that information in the computer system was up-to-date and accurate. Eliminated outdated records by sending the records to be scanned. Created new orders in the Laboratory Inventory Management System (LIMS). Verified that information in the computer system was up-to-date and accurate.
Eliminated outdated records by sending the records to be scanned.
Updated department standard operating procedures and database to accurately reflect the current practices.
Resolved system and account issues.
Home Health Aide Gucci Home Health Care Services － Austin, TexasProvided transportation, assistance and companionship to clients. Cleaned and organized patients' living quarters. Cleaned and organized patients' living quarters. Performed household tasks such as laundry, dusting, washing dishes and vacuuming. Facilitated games and other activities to engage clients. Assisted with adequate nutrition and fluid intake. Planned, prepared and served meals and snacks according to prescribed diets.
Customer Sevice Rep February 1753Starwood Hotel & Resorts － Austin, TexasCollected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Built customer loyalty by placing follow-up calls for customers who reported product issues. Formulated and enforced Service Center policies, procedures and quality assurance measures. Properly directed inbound calls in phone queues to improve call flow. Maintained up-to-date records at all times. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. Provided accurate and appropriate information in response to customer inquiries.
Lead Housekeeper February 1753Seton Northwest Hospital － Austin, TexasReplenished guest supplies and amenities. Set up and cleaned banquet and conference rooms. Swept and damp-mopped private stairways and hallways. Hand dusted and wiped clean office furniture, fixtures and window sills. Spot cleaned carpets using industrial carpet cleaner. Emptied and cleaned all waste receptacles. Cleaned and returned vacant rooms to occupant-ready status. Stocked toilet tissue and paper towels, as well as other restroom supplies. Kept utility sink rooms in clean, neat and orderly condition.
High School Diploma : 1988Manor High School － Manor , Texas, usa[Dates]
[Degree Earned], [School]
cashier, database, sales,10 key, proficient key boarding skills, ability to operate multi-line phone system, printer, copier, fax machine, ability to follow verbal, and written instruction, effective organization communication, and inter personal skills
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Companies Worked For:
Delaware North Companies
Gucci Home Health Care Services
Starwood Hotel & Resorts
Seton Northwest Hospital
Manor High School
Job Titles Held:
Home Health Aide
Customer Sevice Rep
High School Diploma : 1988
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