Lead Barista/Manager Resume Example Sweet Tweets Bakery EP

LEAD BARISTA/MANAGER

Summary

Proactive with customer service in general with experience over 3 of years overseeing accurate and efficient performance of daily tasks. Motivated team leader with experience safely operating equipment and enforcing company policies. Focused with attention to detail, exemplary communication and exceptional mechanical abilities. Hardworking and reliable worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual. Operates well within team-oriented environments. Outgoing Customer Service Cashier with 3-year background in retail/customer satisfaction. Excels in retail environments. Familiarity with loss prevention techniques and proficiency in POS and register systems. Energetic self-starter with outstanding active listening abilities. Multitasking with executive-level administrative management and financial, business and operational leadership expertise. Multidisciplinary professional exhibits essential and developed techniques in policy, procedure and process improvement initiatives. Active support to minimize labor, increase productivity and maintain quality in all aspects of administration.

Skills

Issue and conflict resolution
Contract development and management
Brand management
Sales Techniques
Workforce Management
Staff development
Customer service
Problem resolution
Team building
Relationship building

Organization
Data management
Cash drawer balancing
Customer greeting
Cash register operation
Loss prevention
Cash management
Staff mentoring
Merchandise restocking
Customer assistance

Experience

Lead Barista/Manager | 08/2019 to 11/2020Sweet Tweets Bakery EP - Eagle Pass, TX

Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
Recruited and hired qualified candidates to fill open positions.
Trained employees on additional job positions to maintain coverage of roles at all times.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Enthusiastically engaged customers during busy periods to keep mood light and fun.
Maintained highest standards of conduct and service to support company reputation.
Cleaned and sanitized work areas, utensils and equipment.
Developed creative and appealing latte art techniques and instructed coworkers in method.
Redesigned coffee menu for improved readability.
Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Restocked counter and customer areas to maintain adequate items levels for expected needs.
Trained entire staff of 22 baristas in new smoothie program offerings and procedures.
Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
Greeted customers and responded to informational requests.
Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Resolved issues with cash registers, card scanners and printers.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Assisted customers to find appropriate products, answered product questions and provided product solutions.

Nursing Assistant Student | 04/2020 to 10/2020ksdjsjs - Sjfjjs, TX

Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Managed and maintained patient rooms, shared-living areas and nursing stations.
Engaged with patient family and friends to provide courteous, efficient visit experience.

Receptionist | 01/2020 to 07/2020Ace Carpet Cleaning - Eagle Pass, TX

Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Answered and directed incoming calls using multi-line telephone system.
Checked documents and contracts for proper formatting, grammar and spelling with microsoft office.
Processed payments and updated accounts to reflect balance changes.
Prepared, compiled and filed documents as well as reports presented to various parties.
Assisted numerous visitors at a time by directing to appropriate personnel and answering average of 50 calls and emails daily.
Set travel arrangements and gathered documents for management and executive staff meetings and trips.
Coordinated and communicated with numerous clients daily to gather pertinent information.
Organized and booked travel plans and itineraries, including transportation and overnight accommodations for clients, staff and leaders.
Prepared packages for shipment by generating invoices and setting up courier deliveries.
Scheduled and confirmed appointments.
Rendered information to callers and drafted office emails.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Sorted incoming mail and directed to correct personnel each day.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
Maintained all financial records to verify timely clearance of all credit and debit activities.
Scheduled meetings with clients, emailed customers and placed outbound calls as needed.
Maintained daily calendars, set appointments with clients and planned daily office events.

Beauty Advisor | 11/2018 to 07/2019Sephora - Eagle Pass, TX

Showed customers how to apply makeup and other products to achieve desired looks.
Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
Capitalized on upselling opportunities for additional products and services to increase sales numbers.
Recommended appropriate products to meet customers' individual needs.
Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
Evaluated customer skin to determine unique conditions and skin type.
Applied makeup to achieve desired day-to-day and special event looks.
Treated customers to extra services such as shampooing and head massage to promote loyalty.
Fostered clean and sanitary work environment to protect customers and staff from infection.
Beautified customers by performing facials and waxing.
Assisted customers in feeling relaxed and comfortable with the process.
Displayed merchandise to present visually appealing arrangements that drive sales.
Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
Delivered service and support to each customer, paving way for future business opportunities.

Cashier Team Lead | 06/2018 to 10/2018JCPenney - Eagle Pass, TX

Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Cleaned and stocked front end areas, including register changing tapes and ribbons.
Scanned, priced and bagged customer groceries quickly to keep lines moving.
Complied with cash handling procedures to meet regional cashier variance policy.
Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
Applied proper tare procedures when ringing up scalable items to maintain accurate pricing.
Promoted specific item options to drive sales and achieve add-on purchases.
Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff.
Resolved issues with cash registers, card scanners and printers.
Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
Learned roles of other departments to provide coverage and keep store operational.
Directed merchandising and signage updates for weekly and seasonal promotional changes.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Built and maintained productive relationships with employees.
Managed efficient employee scheduling by factoring in forecasted customer levels and labor cost controls.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Trained new team members in cash register operation, stock procedures and customer service.
Greeted customers promptly and responded to questions.
Managed cashier shifts and breaks.
Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
Maintained work area in clean and neat manner.
Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

Sales Associate | 02/2018 to 06/2018Journeys - Eagle Pass, TX

Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
Contacted new and existing customers to discuss how specific products could meet needs.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Helped average of 50-100 customers per day by responding to inquiries and locating products.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Helped customers find specific products, answered questions and offered product advice.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Inspected items for damage and obtained replacements for customers.
Trained new team members in cash register operation, stock procedures and customer service.

Education and Training

CC Winn Highschool - - Eagle Pass, TX | High School Diploma06/2019

Southwest Texas Junior College - - Eagle Pass, TX | Associate of ArtsBasics, 12/2020

Galen College Of Nursing - - San Antonio, TX | Bachelor of ScienceNursing Science

Resume Overview

Companies Worked For:

Sweet Tweets Bakery EP
ksdjsjs
Ace Carpet Cleaning
Sephora
JCPenney
Journeys

School Attended

CC Winn Highschool
Southwest Texas Junior College
Galen College Of Nursing

Job Titles Held:

Lead Barista/Manager
Nursing Assistant Student
Receptionist
Beauty Advisor
Cashier Team Lead
Sales Associate

Degrees

CC Winn Highschool - Eagle Pass, TX | High School Diploma
Southwest Texas Junior College - Eagle Pass, TX | Associate of Arts
Galen College Of Nursing - San Antonio, TX | Bachelor of Science

Lead Barista/Manager Resume Example

Resume Score: 80%

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