Reliable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Certified Nursing Assistant with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate. Skilled at operating within long-term care environments or outpatient centers. High-energy restaurant professional with strong money management and food handling abilities. Knowledgeable about drink preparations and skilled at keeping areas clean and well-stocked. Dedicated to maximizing customer satisfaction and brand loyalty by delivering knowledgeable and fast service. Motivated to support patient medical needs by efficiently verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, a strong attention to detail and a positive and upbeat mentality. Advanced abilities including, but not limited to: all Microsoft Word programs, Patient Charting and Appointment Schedules, advanced phone systems, P.A. Systems, and standard medical equipment essential to patient care and safety.
Skill Set
Health codes compliance
Food service
Customer service
Communications
Helping with medication
Calm and level-headed under duress
Preparing meals
Infection control procedures
Collecting specimens
Medical terminology knowledge
Collecting vital signs
Cash transactions
Employee development and training
Merchandising expertise
Conflict management
Keenness of insight
Reporting
Security planning
Microsoft Office
Risk mitigation
Cash flow management
Hospitality services
Effective planning
Report writing
Administrative skills
Listening skills
File and data retrieval systems
Scheduling and calendar management
Data entry
Training and mentoring
Rules and regulations
Staff development
Order processing
Capital improvement planning
Issue and conflict resolution
Systems and automation applications
Key accounts and territory management
Security systems
First Aid/CPR
MS Office
Business operations
Planning and coordination
CCTV
RFI Scanners
Supervision
Relationship development
Inventory management
Organization
Education and Training
BHHRCBillings, MT, Expected in 02/2012 ā āCertificate of Nursing Assistant:Healthcare - GPA:
Skyview High SchoolBillings, MTExpected in 05/2008 ā āHigh School Diploma: - GPA:
Work Experience
Aramark Corp. - Lead Barista Highland Park, IL, 05/2019 - Current
Created hand-crafted beverages based upon customer preferences, resulting in 6.2% increase in sales.
Cross-sold beverages and tanning packages to customers, boosting store sales.
Enthusiastically engaged customers during busy periods to keep mood light and fun.
Memorized official and off-menu preparations to serve all customer beverage desires.
Educated customers on beverage menu items and provided samples of daily brews.
Restocked counter and customer areas to maintain adequate items levels for expected needs.
Performed minor maintenance and repairs on essential equipment and handled troubleshooting tasks to keep coffee machines operational.
Protected customers by regularly cleaning and sanitizing work areas and equipment.
Improved customer satisfaction by finding creative solutions to problems.
Collaborated with others to discuss new hand-crafted beverage and tanning opportunities.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Earned reputation for good attendance and hard work.
Recognized by management for providing exceptional customer service.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Listened to customer desires and needs to recommend optimal products.
Sunrise Senior Living - Senior Caregiver Wayne, NJ, 01/2017 - Current
Ambulated individuals with safe and effective strategies around home, public and medical locations.
Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength.
Helped clients maintain daily living standards by assisting with personal hygiene needs.
Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
Transported patients to and from medical, dental and personal care appointments.
Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
Assisted with meal planning to meet nutritional plans.
Monitored vital signs and medication use, documenting variances and concerning responses.
Improved patient outlook and daily living through compassionate care.
Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics.
Coordinated with doctors and registered nurses to develop care plans for patients.
Laundered clothing and bedding and changed linens 5 times per week to prevent spread of infection.
Reported concerns to supervisor to maintain optimal care for all client needs.
Fostered independence in disabled individuals while closely monitoring safety at all times.
Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
Planned and prepared nutritious meals and snacks to meet special client diets such as as diabetic, low sodium and high protein.
Town & Country Market - Front End Manager Whiting, IN, 04/2017 - 04/2019
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Evaluated employee job performance and motivated staff to improve productivity.
Helped employees perform at peak productivity with morale-boosting programs and motivational techniques.
Created and optimized employee schedules to secure proper coverage for all shifts.
Collaborated with other managers to deliver consistent leadership across teams.
Oversaw team of 30+ associates expertly handling their own departments (Total of 5 Dept. Heads with individual teams) as well as Cashiers, Carry-outs, and Night Crew.
Maximized team morale and minimized turnover by recognizing performance and reinforcing positive choices.
Maintained consistent daily operations by establishing procedures and monitoring team performance.
Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
Monitored department for signs of theft by customers or employees and implemented corrective actions to prevent recurrence.
Increased store sales 48% overall by cross-selling complementary items.
Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Balanced workloads to meet targets without overtaxing employees.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Performed opening and closing duties as part of management team, including cash management.
Leveraged ERP software to coordinate and enhance delivery of inventory.
Calculated expenses to correctly mark-up merchandise, remaining competitive.
Followed all safety protocols and company processes and procedures.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Coached, trained and mentored new team members and manager trainees.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Utilized excellent math skills to maintain accurate inventory levels.
Treated associates with fairness and respect, providing recognition of accomplishments.
Reduced process gaps, effectively managing and personally training 14 employees on best practices to ensure optimal productivity.
Delegated work to staff, setting priorities and goals.
Worked closely with sales associates to complete tasks.
Skagit Regional Health - C.N.A. Main Campus, WA, 06/2013 - 01/2017
Documented patient intake and dietary requirements and assisted with feeding.
Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Examined and addressed lacerations, contusions and other physical symptoms to determine need for further attention.
Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
Consulted with nurses to develop patient care plans and evaluate treatment options.
Used mobility devices and various equipment to transport patients.
Administered prescribed, life-saving medications under remote supervision and educated patients and families on correct at-home administration.
Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
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