I'm an athlete, which is mainly a very motivated employee. I'm dreading, hard-working, a team player, I can lead the team to win or I can assist. When given a task I do everything I can to succeed and if I need help I am not above asking for help or knowledge to get the job done. Having me as an employee means having someone that is dedicated, and truly cares about their job.
Skills
Quality control
Liquor, wine and food service
Prompt table clearance
Menu memorization
Price memorization
Effective customer upselling
High-volume dining
Food inspection
Service prioritization
Conflict and dispute resolution
Dining customer service
Food safety understanding
Relationship management
Foodservice sanitation
Equipment cleaning and maintenance
Cutting and slicing techniques
Food storage
Food presentation
Ingredient inspection
Active listener
Contamination control
Effective prioritization
Team-oriented
Results-oriented
Food preparation
Punctual and honest
Cleaning and organization
Highly motivated
Multitasking
Sales monitoring
Product and service knowledge
Customer relations
Inventory management
Business development understanding
Customer rapport
Project management abilities
Marketing tactics
Retail Space Planning
Experience
09/2016 to 03/2020
Lead Banquet ServerHei Hotels & Resorts – San Antonio, TX,
Placed dishes, utensils and beverages on food trays for delivery to rooms, using memory to confirm that individuals received ordered meals.
Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Explained preparation of various menu items, describing ingredients and cooking methods to customers.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating
Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
Set up trays and carts to situate food at Poinsettia Pavilion.
Cleaned dishes with detergent, rinsing and sanitizing chemicals in [Number]-compartment sink.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Plated food and ensured plate presentation and food quality were of highest standard.
Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Prepared salads and appetizers to back up kitchen staff.
Refilled service bins with napkins, straws and coffee items to keep fully stocked.
Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties of 20 to 290.
04/2014 to 07/2014
Prep/Line CookSpecialty Staffing – North Bergen, NJ,
Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
Created nutritious, safe, visually appealing, innovative and properly prepared and flavored food.
Delivered soiled dishes and pots and pans to washing areas and assisted in cleaning and drying all items.
Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.
Precooked garnishes such as bacon pieces for later use to top off fresh dishes.
Marinated food items according to corporate-provided instructions and recipes.
Kept stations stocked and ready for use to maximize productivity.
Precooked certain items during slow periods to reduce wait times at lunch and dinner rush.
Grilled and deep fried various foods, including [Type], [Type] and [Type].
Operated fryers and grills according to instructions to maintain safety and food quality.
Created approximately [Number] orders simultaneously during busy periods with high accuracy, maintaining customer satisfaction and loyalty.
Washed and peeled ingredients to prepare for use in different meals and recipes.
Maintained hygienic kitchen by regularly mopping, disinfecting workspace and washing all utensils and glassware.
Recorded and reported status of various ingredient stock levels to notify manager to reorder products.
Interacted professionally and effectively with wait staff regarding special orders for customers, including those with food allergies and gluten intolerance.
Prepared more than 100+ dishes per day in fast-paced stressful environment while maintaining high customer satisfaction rate.
Restocked all food items throughout shift to guarantee cooks had all necessary ingredients needed for service.
Operated all kitchen equipment safely to avoid injuries.
Assisted in preparation of menu items such as steaks, burgers and sandwiches.
Placed frequently used food such as onions and sour cream in proper storage containers and placed perishable items in refrigerator.
Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
Set up and performed initial prep work for food items such as soups, sauces and salads.
04/2013 to 10/2013
Assistant Manager/Head CookNirvana Beach Cafe – City, STATE,
Enforced company policies and procedures to strengthen operational standards across departments.
Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Planned and prepared workflow schedules, delegating tasks for [Number]-member team.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
Supported sales management initiatives to optimize business development.
Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
Organized schedules, workflows and shift coverage to meet expected business demands.
Evaluated employee performance and developed improvement plans.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Delegated daily tasks to team members to optimize team productivity.
Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Cultivated customer loyalty by training team members in industry-leading service standards.
Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
Education and Training
Expected in 06/2004
GED: Adult Continuing Education - Ventura, CA GPA:
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