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lead banquet houseman resume example with 8+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Authorized to work in the US for any employer

High-energy employee focused on promoting customer satisfaction through exceptional service and maintaining outstanding hotel accommodations.Dedicated Houseman offering 7 years in the hospitality industry, as well as in-depth knowledge of maintenance and fast-food.

Highlights
  • Fast Food 9 Years
  • Fast Food Shift Management 1 1/2 Years
  • Warehouse 1 1/2 Years
  • Janitorial/Maintenance 7Years
  • Grounds keeper/ Porter 7 Years
  • Housekeeping/Houseman 7 Years
  • General Labor 10 Years
  • Banquet Lead Houseman 3 Years
  • Dishwasher 10 Years
  • Microsoft Word for word processing, Microsoft Excel to create spreadsheets, PowerPoint and MS Outlook (7years)

Skills Used

develops strategies; thinks critically to solve problems; handles details; coordinates and completes tasks;

manages projects effectively; meets deadlines; plans and arranges activities; multi-tasks; creates plans Exceptional customer service

Inventory management systems

Reliable

Accomplishments
  • Kept M.P.R scores over 90%
  • Promoted to Team Leader after few months of employment.
  • Guest recognition 100% score
  • L.R.A score 97% .
  • Commended for having a perfect attendance record while working as a Houseman
  • Met Deadlines consistently.
  • Contributed to customer satisfaction rating through exceptional guest service.
Experience
Lead Banquet Houseman, 10/2014 to 02/2015
Hei Hotels & ResortsHollywood, CA,

Read and analyze banquet event order in order to gather guest information, determine proper set up. Fostered strong working relationships with all hotel departments. Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas. Inspect storage areas for organization, and cleanliness and rectify any deficiencies. Communicate with guests and other employees to ensure guest needs are met.

Crew Leader, 08/2006 to 01/2007
Bridgestone CorporationRosedale, MD,

Up-sold additional menu items, beverages and desserts to increase restaurant profits.Took necessary steps to meet customer needs and effectively resolve food or service issues.Correctly received orders, processed payments and responded appropriately to guest concerns.Served fresh, hot food with a smile in a timely manner.Mastered Point of Sale (POS) computer system for automated order taking.

Shift Manager, 04/2004 to 05/2006
GetgoChurchill, PA,

Managed team of 10 professionals. Prepared items according to written or verbal orders, working on several different orders simultaneously Scheduled activities and equipment use with managers, using information about daily menus to help coordinate cooking times.Assisted management with monthly inventory control and weekly stock ordering. Increased profits by developing, initiating, and managing up-sells closely

Houseman, 2014 to 2015
Bunkhouse ManagementMarfa, TX,

Assisted guests with any special requests during their visits.Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions. Stripped floors using electrical cleaning equipment. Emptied and cleaned all waste receptacles. Swept and vacuumed floors, hallways and stairwells. Removed trash and dirty linens from room attendant carts.

Lead Utility Worker, 06/2013 to 08/2014
Andover Public SchoolsAndover, MA,

Unloaded, picked, staged and loaded products for shipping. Swept and damp-mopped private stairways and hallways. Cleaned the exterior surfaces of lighting fixtures, including glass and plastic enclosures. Emptied and cleaned all waste receptacles. Kept utility sink rooms in clean, neat and orderly condition.

Grounds Keeper, 08/2010 to 02/2013
Kalmbach FeedsLima, OH,

Applied paint to unfinished edges of plastic panels using a hand roller.Arranged and stored materials, machines, tools and equipment.Painted walls, exteriors and interiors of buildings and furniture using brushes, rollers and spray guns. Assist in the preparation of market ready units, including remove trash from vacant apartments (trash outs)prior to make-ready. Perform assigned maintenance tasks in a timely manner. Assist in the cleaning of available apartments and or models. Assist in the troubleshoot/repair of mechanical, carpentry and electrical problems.

Maintenance, 08/2007 to 10/2009
Kloeckner MetalsGreenville, NC,

Material and equipment directly use, Cleaning chemicals, Cleaning equipment,Vacuums, Lite Painting, Pressure washer, Laundry carts/Lobby carts, Clean guest hallways, stairwells, elevators, and

other public areas. Assist housekeepers and guest with items requested.

Maintain service closets with items required in rooms and public areas.

Maintain clean the beach and lawn area, back of the house, pool deck area an loading dock. Assist with maintenance repairs at all times, Assist housekeeping staff with laundry removal and unit cleaning.

Education
Associate of Science: Hospitality Management, Expected in 2016 to American Public University - Memphis, TN
GPA:

Restaurants, Hotels and Resorts

GRADUATE: BUSINESS, Expected in 2010 to ADISON HIGH SCHOOL - Tampa, FL
GPA: GPA: 4.0 ADDITIONAL INFORMATION Graduated "Summa Cum Laude" GPA: 755
BUSINESS
Skills

develops strategies; thinks critically to solve problems; handles details; coordinates and completes tasks;

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Resume Overview

School Attended

  • American Public University
  • ADISON HIGH SCHOOL

Job Titles Held:

  • Lead Banquet Houseman
  • Crew Leader
  • Shift Manager
  • Houseman
  • Lead Utility Worker
  • Grounds Keeper
  • Maintenance

Degrees

  • Associate of Science
  • GRADUATE

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