Dedicated and focused Lead Medical support Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Sharp problem solver
Energetic work attitude
Customer service expert
Adaptive team player
Superior communication skills
Psychiatric population familiarity
Supervision and training
Calm under pressure
Complex problem solving
Cross-functional team management
Proven patience and self-discipline
Personal and professional integrity
Relationship and team building
Lead Advanced Medical Support AssistantSep 2014 to Current VA HUDSON VALLEY HEALTHCARE SYSTEMS － Wappingers Falls, NY
Resolves daily workplace issues and maintains efficient workflow.
Ensuring accurate and timely scheduling of appointments Providing guidance to staff members to include changes in policies and procedures Distributing and balancing workload Creating and maintaining employee work schedules Orienting and providing on-the-job training for new and current employees; ensuring all training requirements are met Organizing the work structure of his/her assigned areas
Routinely communicates with the physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information.
works independently making decisions based on guidelines, precedents' and regulations performs duties in such a manner that only minimal supervision is required.
Monitoring random calls to improve quality.Undertaking remedial action to rectify any staff shortcomings.Able to conduct tough conversations with under-performing staff.
Logical thinker with superb creative problem-solving skills.
Excellent organizational, planning and time management skills.
Providing administrative support to staff across the hospital.
Delivering best practice for the entire mental health department.
Advanced Medical Support AssistantDec 2009 to Nov 2014
verify provider orders in accordance with VHA National Scheduling Directive guidelines.
verifies and updates demographics and insurance information: process all emergency and non-emergency transfer to other VA facilities or to a private hospital: performs/facilitates basic eligibility.
coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary), ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments.
develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; facilitate/process secure messaging with the patient and team. Develop and manage a tracking system for follow up care such as consults, tests, etc.). Reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record; monitoring pre-appointment requirements to assure readiness for patient visit/procedure e.g., X-ray, lab work); managing electronic wait list to verify and validate accuracy and resolve issues;
Demonstrates Courtesy and Professionalism.
Shows courtesy, respects, and a positive attitude towards patients, co-workers and the public.
Provide front-line assistance to customers with questions or concerns.
Applies discernment and sensitivity when performing tasks required resolving issues accurately and timely.
Facilitates any necessary follow-up so as to ensure satisfactory resolution.
Utilizes computerized and databases in order to enter, modify, and retrieve sensitive information and various data into or from electronic medical records, scheduling systems, and/or reporting formats.
Maintains patient confidentially with written and verbal information, per HIPAA requirements Applies Knowledge of Medical Terminology.
demonstrates basic knowledge of the associated medical terminology sufficient to be able to communicate effectively with both professional and non-professional employees in a variety of occupations and at various levels of responsibility.
Works in a proficient and self-directed manner in order to accomplish a wide variety of tasks, to include setting priorities and coordinating work.
PROGRAM SUPPORT ASSISTANT/TIME KEEPERApr 2008 to Mar 2009 VA HUDSON VALLEY HEALTHCARE SYSTEMS － Wappingers Falls, NY
Provides technical support and assistance for the Clinical Dietitians in keeping accurate records of patient's diet orders, food tolerances, etc., in VISTA.
Contacts wards as necessary to clarify diet orders and patient location from information on Ward List and Diet Activity Reports.
Frequently guides Nursing and Ward Administration on proper procedures for input of diet information in VISTA.
Independently correct or processes new diet cards, using sample diet cards in conformance with the most recent diet order for all patients incorporating food preferences when not in conflict with dietary restrictions.
Prepares, updates and maintains records of daily or weekly special order tally and census of diets from diet card information.
Independently prepares daily food charting sheets, based on menu, patient census, recreation sheet, standing orders and special order tally for each service area.
Receives and transmits messages regarding bag lunches, test meals, early or late meal requests to appropriate personnel.
Queues in advance Patient Census, Birthday List, Ward List Incomplete additional orders, Nourishment Labels and files inappropriate folders.
Runs several Diet Activity Reports in the AM and PM for any new admission, discharges, diet and room changes.
Prepares and updates nourishment labels for patient supplemental feedings utilizing Nutrition and Food Service ADP equipment.
Enters new or changed adjustments to patient supplements in the computer as received from ward and Clinical Dietitians.
Tallies information from each survey.
Completes weekly counts of supplemental feedings.
Monitors monthly, wasted trays to Chief, Food Production and Service.
Coordinates distribution of the weekly cycle menus.
Writes out sensory evaluation sheets for daily taste panel, using the weekly menus as a guide.
Annual and sick leave earnings must be accurate, to avoid over extension of leave.
coordinate information from supervisors, update work schedules daily and post time cards accurately.
Instructs alternate timekeeper's in proper procedures for posting time cards and regulations pertaining to timekeeping; coordinates timekeeping functions with payroll section for accuracy of time or leave regulations; interprets leave regulations to supervisors and secures additional information for their decision making in problem cases; organizes and maintains timekeeping files.