Lead Admissions Coordinator Resume Example Seasons Hospice & Palliative Care

LEAD ADMISSIONS COORDINATOR

Professional Summary

Highly organized and meticulous employee, with a passion for handling and organizing detailed projects with high levels of accuracy. Intelligent, analytical, and able to communicate effectively to other departments and team members. Strong research, organizational, and technical skills. Great at problem-solving, written and oral communication, program performance, with possession of strong leadership skills.

Achievements and Awards

Heartland Hospice of Augusta- A subdivision of HCR ManorCare employee of the year for 2018

Education

Master of Science: Public Administration, 05/2019
Augusta State University - Augusta, GA

Certificate in Nonprofit Leadership
Coursework in Planning, Leadership, Budgeting, Policy, Management, Administration, and Financial Reporting

Bachelor of Science: Health Sciences, 05/2016
University of South Florida - Tampa, FL

Concentration in Social and Behavioral Health

Coursework in Statistics, Health Communication, Public Health, Chemistry, and Health Sciences

Work History

Lead Admissions Coordinator, 06/2019 to Current
Seasons Hospice & Palliative Care – Tampa, FL

Lead morning admissions calls with the business development team and Leadership team for daily review of all pending referrals, hospital contracts, nursing home contracts, and scheduled admissions.
Provide virtual and in person training for new employees in the admissions department
Assist with the onboarding process for new employees
Work closely under the Director of Admissions as the Lead Admission Coordinator to coordinate the daily operations of the admissions department; including the scheduling of the nursing staff, daily review of patient census, communication with all departments, and daily assignments for the admission coordinators
Verify patient insurance coverage prior to enrollment in services
Review hospice consent forms for accuracy and correction, if needed
Work closely with the business development team to ensure that daily organizational goals are being met; such as the referral conversion rate and daily patient census
Communicate with all company stakeholders daily, including the patients, referral sources, and national corporate office in regard to all pertinent patient information
Build and maintain a close relationship with the Seasons Finance Commercial Insurance, and local third party insurers through timely written and phone communications. Coordinate information between the two entities as necessary.
Participate on committees and special projects and other related duties as assigned; such as the transitioning of all the sites in the company from an old EMR to a new EMR system
Work directly with the National Compliance department to resolve and recover unbilled revenue, successfully recovering over $100,000.
Update daily referral log, and other Admission reports
Maintain confidentiality of sensitive patient health care information.

Team Coordinator, 08/2017 to 05/2019
Heartland Hospice – Augusta , GA

Handle day-to-day office operations and troubleshoot employee or patient conflicts.
Maintain staffing and scheduling for the clinical team.
Maintain necessary level of communications between staff members and patients/ patient caregivers.
Create and maintain detailed administrative processes and procedures to drive efficiency and accuracy for physician orders, supply orders, and other office procedures
Conduct monthly insurance verification for all current patients and verify insurance on admission for all newly admitted patients.
Review all legal documents for newly admitted patients for accuracy and completion.
Audit patient charts at nursing facilities to ensure compliance with statewide regulations.
Demonstrate leadership through the supervision of volunteer office staff on special projects and the management of data entry processes to ensure efficiency and effectiveness of office procedures.
Communicate with different stakeholders in person, over the phone, and through email to strengthen the relationship between the organization and the people served.
Data entry for payroll, review and analyze daily payroll reports, correct any errors with staff time clocks, ensure timely entry of salary hours for all salaried staff, and assist in posting bi-weekly payroll batch.
Type and compile documents, such as letters certifying illness, and reviewed contracts.
Manage electronic records database, handle all file requests, and input all documents into the patient's EMR.
Assist company with special projects, such as transitioning office over to new EMR database.

Team Secretary, 06/2015 to 07/2017
Chapters Health System Inc. – Tampa, FL

Copied, logged and scanned supporting documentation.
Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
Coordinated with other internal departments and customers to keep operations running smoothly and solve both routine and complex problems.
Reviewed documentation for compliance with requirements and accuracy of information.
Created and maintained computerized record management systems to record and process data and generate reports.
Managed various general office duties such as answering multiple telephone lines, faxing death certificates, and keeping all patient information up to date.
Kept detailed records of employee vacation days, sick time and personal days off.
Completed detailed data entry, including admitting and discharging patients in EMR system.
Managed conference room calendar upon request from employees and senior management.
Served as the central point of contact for outside vendors to gain building access.
Supported program operations by preparing and updating documents, reports and spreadsheets.

Office Assistant, 09/2013 to 03/2016
University Of South Florida – Tampa, FL

Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
Helped distribute employee notices and mail around the office.
Managed office supplies, vendors, organization and upkeep.
Directed guests and routed deliveries and courier services.
Completed data entry, tracked resumes and maintained the applicant tracking system.
Answered and managed incoming and outgoing calls while recording accurate messages.
Assisted with event planning, including associated travel and logistical arrangements.

Skills

Database administration
Managing systems and processes
Correcting discrepancies
Data entry
Collaborative Leadership

Documentation and reporting
Payroll administration
Developing office systems
Conflict resolution
Leadership communications

Resume Overview

Companies Worked For:

Seasons Hospice & Palliative Care
Heartland Hospice
Chapters Health System Inc.
University Of South Florida

School Attended

Augusta State University
University of South Florida

Job Titles Held:

Lead Admissions Coordinator
Team Coordinator
Team Secretary
Office Assistant

Degrees

Master of Science : Public Administration , 05/2019
Bachelor of Science : Health Sciences , 05/2016

Lead Admissions Coordinator Resume Example

Resume Score: 80%

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