| QUALIFICATIONS SUMMAR ce: Customer service professional with 10+ years in call centers and hospitality services Skilled: Possess exceptional customer service skills, with customers regularly commending on received support. Memorized company's products and services to be able to answer all customer questions quickly and efficiently, and make relevant upsells. Performed data entry and retrieval with software such as Microsoft Office (Word, Excel) Persuade customers to listen to sales pitch and consider making "upsell" purchases *References available upon request
Interpersonal communication Money handling abilities Key holder experience Computer proficient Accounting familiarity Cleaning abilities Verifying insurance coverage Mail handling Appointment setting Supervising staff Document retrieval 10-key proficiency Advanced MS Office Suite knowledge Cash deposit preparation Professional and mature Strong interpersonal skills Excel spreadsheets PC proficient Travel administration Conflict mediation Meeting planning | Efficient: Adept to handling various calls on a daily basis, while consistently resolving client issues in a short time span REVELANT SKILLS
Customer Service
Handle customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention Technical
Receive source data such as customer names, addresses, phone numbers, credit card information and enter data into various customer service software. Communication
Remain cool during heated exchanges with irate customers and reach a peaceful resolution Self-motivated Credit card processing POS systems expert Professional telephone demeanor Recordkeeping strengths Meeting minutes Meeting arrangements Purchase orders organization Pleasant demeanor Signing out documents Insurance eligibility verification Check processing Transporting files Sensitive material handling Microsoft Problem resolution Multitasking and prioritization Technologically savvy AR/AP Scheduling and calendar management Time management |
