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Lead Administrative Assistant Resume Example

Resume Score: 80%

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LEAD ADMINISTRATIVE ASSISTANT
Professional Summary

ADMINISTRATIVE ASSISTANT Experienced administrative professional seeks to bring talent and vision to a respected organization that values hard work, dedication, and results. Knowledge in law enforcement office processing and documentation. Top notch customer service skills and extensive front desk experience. School crossing guard trainer. STRENGTHS & SKILLS Data Entry Filing Customer Service Phone Etiquette Transcription MS Office Software Fast Learner Problem Solving Interpersonal Communication Experienced with DrugTrak, Tiburon, Courts, and Miles programs Systematic Administrative Assistant with over 6 years of experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. Reliable Administrative Assistant with experience managing front desk operations and offering general office support. Detail-oriented specialist with background coordinating scheduling and record-keeping. Efficient typing skills of 40 WPM. Astute Administrative Assistant with experience managing data and controlling recordkeeping. Expert at optimizing processes to improve data retrieval and storage procedures, reduce physical storage needs and maintain security of information. Skilled at researching and resolving discrepancies. Systematic Administrative Assistant with over 6 years of experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Skills
  • Communication skills
  • Oral communication
  • Excellent customer service
  • Data entry
  • Directing
  • Drafting
  • Edit
  • Fashion
  • Filing
  • Letters
  • Spreadsheet management
  • MS Excel
  • Mail
  • Money
  • Office
  • MS Outlook
  • MS PowerPoint
  • MS Word
  • Microsoft word
  • Novels
  • Published Author
  • Routing
  • Spreadsheets
  • Excellent written
  • Routing Mail
  • Meeting minutes
Work History
Lead Administrative Assistant, 12/2016 to Current
National Parcel Logistics – Jessup, MD
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Managed 10 or more calls per day
School Crossing Guard, 10/2003 to 12/2016
ANNE ARUNDEL COUNTY, HRS. WEEK – MILLERSVILLE, MD
  • Excellent hand and whistle signals to direct traffic allowing children to cross safely at high trafficked intersections •Properly trained for emergency procedures •Provide knowledge and train new crossing guards at local schools.
  • Assisted people with special needs to cross street safely.
  • Interrupted traffic to allow students, parents and other pedestrians to safely cross streets.
  • Instructed student and pedestrians about crossing and traffic rules.
  • Developed key relationships with both adults and children through effective communication and purposeful engagement.
  • Monitored traffic flow to identify safe crossing gaps.
  • Reported reckless motorists or anyone creating unsafe situations for students to school management.
  • Discouraged children from behaving unsafely near traffic to reduce injuries and accidents.
  • Directed traffic to stop so pedestrians could walk across street.
ADMINISTRATIVE ASSISTANT, VETERANS HIGHWAY, 03/2010 to 04/2011
Police Department – Millersville, MD
  • (28 HRS.
  • WEEK) • Provided excellent customer service by screening visitors and directing them to proper points of contact.
  • Excellent written and oral communication skills answering calls and accurately transcribing messages.
  • Delivered messages in quickly and timely fashion.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
ADMINISTRATIVE ASSISTANT, 06/2004 to 08/2008
ANNE ARUNDEL SHERIFF'S OFFICE CIRCUIT COURT HOUSE – MILLERSVILLE, MD
  • (10 HRS.
  • WEEK) •Provided data entry using Microsoft word… •Provided excellent customer service and communication skills by answering and routing incoming calls or accurately drafting messages.
  • Established and maintained files for warrant letters, eviction notices, and other important documents to be maintained for easy access.
Education
High School Diploma: 06/1988
Hammond High School - Columbia, MD
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • National Parcel Logistics
  • ANNE ARUNDEL COUNTY, HRS. WEEK
  • Police Department
  • ANNE ARUNDEL SHERIFF'S OFFICE CIRCUIT COURT HOUSE

School Attended

  • Hammond High School

Job Titles Held:

  • Lead Administrative Assistant
  • School Crossing Guard
  • ADMINISTRATIVE ASSISTANT, VETERANS HIGHWAY
  • ADMINISTRATIVE ASSISTANT

Degrees

  • High School Diploma : 06/1988

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