lead administrative assistant resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Vibrant Customer Service representative, highly effective at anticipating and accommodating customer needs. Friendly, punctual and enthusiastic team player. Offering 10+ years of experience in customer service environments. Commended for multitasking abilities and providing top-notch service to customers daily.
Skills
QUALIFICATIONS SUMMARY
Experience: Customer service professional with 10+ years in call centers and hospitality services
Efficient: Adept to handling various calls on a daily basis, while consistently resolving client issues in a short time span
Skilled: Possess exceptional customer service skills, with customers regularly commending on received support
REVELANT SKILLS
Customer Service
Handle customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention
Memorized company's products and services to be able to answer all customer questions quickly and efficiently, and make relevant upsells
Technical
Receive source data such as customer names, addresses, phone numbers, credit card information and enter data into various customer service software
Performed data entry and retrieval with software such as Microsoft Office (Word, Excel)
Communication
Remain cool during heated exchanges with irate customers and reach a peaceful resolution
Persuade customers to listen to sales pitch and consider making "upsell" purchases
Credit card processing
Money handling abilities
POS systems expert
Key holder experience
Professional telephone demeanor
Computer proficient
Record keeping strengths
Self-motivated
Accounting familiarity
Meeting minutes
Cleaning abilities
Meeting arrangements
Verifying insurance coverage
Purchase orders organization
Mail handling
Pleasant demeanor
Appointment setting
Signing out documents
Supervising staff
Work History
08/2017 to CurrentLead Administrative Assistant Chevron | Fort Stockton, TX,
I volunteer one Saturday per month managed over 20 volunteers
Composed internal memos external correspondence for senior management, reviewed all documentation to eliminate errors
Managed office inventory by restocking supplies placing purchase orders to maintain adequate stock levels
Supervised volunteers in clothing, feeding, cleaning, greeting, logging in information
Ensured that building was locked secured at end of day
Developed updated spreadsheets and databases to track, analyze and report on performance and sales data
Participated in project meetings, transcribed meeting minutes tracked project statuses
Created PowerPoint presentations for business development purposes
03/2012 to 07/2015Telesales RepresentativeCxre | Porter, TX,
Expanded customer base by identifying needs, developing solutions delivering client-centered products
Delivered high level of service to clients to both maintain extend relationships for future business opportunities
Expanded sales by facilitating client satisfaction renewing customer relations
Overcame objections using friendly, persuasive strategies
Escalated concerns or problem calls to management staff
02/2012 to 03/2015Administrative AssistantMantech International Corporation | Decatur, AL,
Coordinated board and committee meetings, including schedules, information preparation and distribution
Performed diverse office assistance functions as required
Updated tracking spreadsheets with address, phone numbers, information
Maintained a clean, orderly welcoming reception area
Acted as first point of contact to greet welcome customers in friendly, courteous manner
Directed guests routed deliveries of courier services
Ordered supplies from vendors
03/1991 to 01/2011Auto Claims AdjusterAaa Of Southern California | Ridgeland, MS,
Examined photographs and surveillance and any other documents relating to claims
Issued payouts to claimants
Documented all findings in concise reports
Collected all premiums on or before effective date of coverage
Contributed ideas and offered constructive feedback at weekly sales and training meetings
Reported policy changes and company conditions affecting customer satisfaction
Processed shipments to complete timely updates of shelves and merchandise displays
Calculated change, accepted declining balance cards and other acceptable forms of payment, and issued receipts to customers
Entered all sales into the cash register to ensure purchases were accurately recorded
Cleaned and organized the store, including the checkout desk and displays
Created performance reports covering cashier sales totals and account profiles
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