Lead Administration Assistant resume example with 7+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Highly motivated and results-driven Administration professional bringing extensive experience in costumer service and clerical work. Team player and natural leader with excellent communication skills.

  • Types 62 WPM
  • Current GPA 3.9
  • Member of National Society of Collegiate Scholars Honor Society
  • Member of Alpha Sigma Lambda Honor Society
  • Invoice processing professional
  • Advanced clerical knowledge
  • Multi-line phone proficiency
  • Excellent communication
  • Data entry expert
  • Filing professional
  • Financial reports efficient
  • Payroll specialist
  • Exceptional leader
  • Data Entry
  • Payment collection
  • Appointment Scheduling
Work History
Lead Administration Assistant, 12/2016 - 11/2018
Menzies Aviation Memphis, TN,
  • Drove operational improvements which resulted in savings and improved profit margins
  • Maintained excellent attendance record, consistently arriving to work on time
  • Handled high call volume to address customer inquiries and concerns
  • Resolved multiple problems, improved operations and provided exceptional client support
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Worked with customers to understand needs and provide excellent service
  • Arranged rapid office equipment repair and maintenance with vendors
  • Maintained records of material flow, compiling and organizing related data
  • Composed sensitive, confidential reports and documentation
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
Dispatcher, 06/2010 - 03/2013
Norsk Hydro Asa Gainesville, FL,
  • Kept detailed track of all available field personnel and all in-progress and completed calls
  • Maintained updated and detailed records of calls in physical and electronic database
  • Closely monitored dispatch board to triage and prioritize over 100 daily calls
  • Trained seven new employees in various procedures and gave feedback on daily work performance
  • Evaluated and adjusted over 50 routes based on daily needs, available workers, traffic hazards and weather conditions
  • Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs
  • Documented all changes in computer tracking system
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Completed clerical tasks such as filing, copying and distributing mail
  • Mentored new hires, resulting in stronger staff development and increased productivity
Administrative/Payroll and Accounts Payable Clerk, 05/2008 - 06/2010
Mendocino Forest Products City, STATE,
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
  • Worked with supervisors and management to maintain status reports and update information for client projects
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors
  • Drafted agendas, recorded minutes and created safety documents for safety meetings
  • Recorded expenses and maintained accounting records in excel
  • Prepared weekly employee work schedules for 30 team members ensuring all shifts received adequate coverage
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives
  • Assisted coworkers and staff members with special tasks on daily basis
  • Performed accounts receivable duties, including invoicing, researching charge backs, discrepancies and reconciliations
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
  • Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Shipping Clerk, 04/2007 - 05/2008
Mendocino Forest Products City, STATE,
  • Received incoming shipments, compared contents against associated records and transmitted to proper department
  • Orchestrated efficient routing by producing accurate shipping documentation and package labels
  • Coordinated efficient storage areas to optimize materials movements and minimize labor hours
  • Handled high-volume paperwork and collaborated with dispatching department to resolve invoicing and shipping problems
  • Documented cargo movement such and obtained onward movement data
  • Checked bills of lading, outgoing package paperwork and other documentation for accuracy
  • Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant record keeping
  • Worked with vendors to schedule more than 100 daily pickups and 1,000 weekly deliveries
Bachelor of Arts: Business Administration, Expected in 05/2022
University of Maryland - Baltimore - Baltimore, MD

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Resume Overview

School Attended

  • University of Maryland - Baltimore

Job Titles Held:

  • Lead Administration Assistant
  • Dispatcher
  • Administrative/Payroll and Accounts Payable Clerk
  • Shipping Clerk


  • Bachelor of Arts

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