Lead Administration Assistant resume example with 7+ years of experience
Jessica Claire
- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Professional Summary
Highly motivated and results-driven Administration professional bringing extensive experience in costumer service and clerical work. Team player and natural leader with excellent communication skills.
Skills
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Work History
Lead Administration Assistant, 12/2016 - 11/2018
Menzies Aviation – Memphis, TN,
Menzies Aviation – Memphis, TN,
- Drove operational improvements which resulted in savings and improved profit margins
- Maintained excellent attendance record, consistently arriving to work on time
- Handled high call volume to address customer inquiries and concerns
- Resolved multiple problems, improved operations and provided exceptional client support
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Worked with customers to understand needs and provide excellent service
- Arranged rapid office equipment repair and maintenance with vendors
- Maintained records of material flow, compiling and organizing related data
- Composed sensitive, confidential reports and documentation
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
Dispatcher, 06/2010 - 03/2013
Norsk Hydro Asa – Gainesville, FL,
Norsk Hydro Asa – Gainesville, FL,
- Kept detailed track of all available field personnel and all in-progress and completed calls
- Maintained updated and detailed records of calls in physical and electronic database
- Closely monitored dispatch board to triage and prioritize over 100 daily calls
- Trained seven new employees in various procedures and gave feedback on daily work performance
- Evaluated and adjusted over 50 routes based on daily needs, available workers, traffic hazards and weather conditions
- Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs
- Documented all changes in computer tracking system
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Completed clerical tasks such as filing, copying and distributing mail
- Mentored new hires, resulting in stronger staff development and increased productivity
Administrative/Payroll and Accounts Payable Clerk, 05/2008 - 06/2010
Mendocino Forest Products – City, STATE,
Mendocino Forest Products – City, STATE,
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
- Worked with supervisors and management to maintain status reports and update information for client projects
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors
- Drafted agendas, recorded minutes and created safety documents for safety meetings
- Recorded expenses and maintained accounting records in excel
- Prepared weekly employee work schedules for 30 team members ensuring all shifts received adequate coverage
- Facilitated timely delivery of special projects to meet organizational and departmental objectives
- Assisted coworkers and staff members with special tasks on daily basis
- Performed accounts receivable duties, including invoicing, researching charge backs, discrepancies and reconciliations
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Shipping Clerk, 04/2007 - 05/2008
Mendocino Forest Products – City, STATE,
Mendocino Forest Products – City, STATE,
- Received incoming shipments, compared contents against associated records and transmitted to proper department
- Orchestrated efficient routing by producing accurate shipping documentation and package labels
- Coordinated efficient storage areas to optimize materials movements and minimize labor hours
- Handled high-volume paperwork and collaborated with dispatching department to resolve invoicing and shipping problems
- Documented cargo movement such and obtained onward movement data
- Checked bills of lading, outgoing package paperwork and other documentation for accuracy
- Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant record keeping
- Worked with vendors to schedule more than 100 daily pickups and 1,000 weekly deliveries
Education
Bachelor of Arts: Business Administration, Expected in 05/2022
University of Maryland - Baltimore - Baltimore, MD
University of Maryland - Baltimore - Baltimore, MD
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Resume Overview
School Attended
- University of Maryland - Baltimore
Job Titles Held:
- Lead Administration Assistant
- Dispatcher
- Administrative/Payroll and Accounts Payable Clerk
- Shipping Clerk
Degrees
- Bachelor of Arts
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