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Layaway Associate Resume Example

Resume Score: 80%

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LAYAWAY ASSOCIATE
Professional Summary
Exceptional customer care professional who addresses inquiries and resolves problems as they arise. With the existence I already obtain, it would be my pleasure to learn new skills and be apart of your company.
Skills
  • Flexible schedule
  • Maintains confidentiality
  •  Strong multi-tasking ability
  • Computer proficiency
  • Quick learner
  • Exceptional communication skills
  • Inventory management
  • Dependable and reliable
  •  Staff scheduling knowledge
  • Hourly shift management
  • Exceptional customer service
  • Problem solving skills
  • Passion for customer satisfaction
Work History
Layaway AssociateAug 2002 - Sep 2005
Walmart SupercenterAlbany, Georgia, United States
  • Operated a cash register for cash, check and credit card transactions.
  • Welcomed customers into the store and helped them locate items.
  • Completed all point of sale opening and closing procedures.
  • Trained many new associates for Layaway.
  • Boxing, labeling & assigning bin location and bin audit.
  • Answered customer telephone calls promptly and in an appropriate manner.
Customer Service RepresentativeMay 2005 - Mar 2007
Award Finance Albany, Georgia
  • Contacted customer to follow up on delinquent accounts and set up payment arrangements.
  • Asked open-ended questions to assess customer financial needs.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Answered multi-line incoming calls to office to address customers needs.
  • Filing all paperwork regarding customers account

Photo Lab TechnicianNov 2008 - Feb 2012
Sam's ClubAlbany, Georgia, United States
  • Completed all point of sale opening and closing procedures, nightly and monthly maintenance on negative processor and photo printer.
  • Welcomed customers into the store and helped them with their photo printing.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Cleaned and organized the lab, including camera display and sales.
  • Priced merchandise, stocked shelves and took inventory of supplies before processing weekly supply order.
  • Operated a cash register for cash, check and credit card transactions and issuing my customer a receipt.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Operated a POS system to complete job assigned.

Store ManagerDec 2012 - May 2016
Big E's Country StoreAlbany, Georgia, United States
  • Reported to the district manager regarding all store and staff issues.
  • Conducted store inventory yearly excluding tobacco and beer inventory which was a monthly.
  • Managed staff of 4-6 employees, scheduled staff shifts to meet opening to closing requirements.
  • Assigned employees to specific duties to best meet the needs of the store
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Operated a POS system to process and complete weekly store order.
  • Making daily deposits for store account and lottery account.
  • Processed change order and picked up from bank.


Education
GED: 2002
Albany Technical CollegeAlbany, Georgia
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Resume Overview

Companies Worked For:

  • Walmart Supercenter
  • Award Finance
  • Sam's Club
  • Big E's Country Store

School Attended

  • Albany Technical College

Job Titles Held:

  • Layaway Associate
  • Customer Service Representative
  • Photo Lab Technician
  • Store Manager

Degrees

  • GED : 2002

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