Exceptional customer care professional who addresses inquiries and resolves problems as they arise. With the existence I already obtain, it would be my pleasure to learn new skills and be apart of your company.
Strong multi-tasking ability
Exceptional communication skills
Dependable and reliable
Staff scheduling knowledge
Hourly shift management
Exceptional customer service
Problem solving skills
Passion for customer satisfaction
Layaway AssociateAug 2002 - Sep 2005 Walmart SupercenterAlbany, Georgia, United States
Operated a cash register for cash, check and credit card transactions.
Welcomed customers into the store and helped them locate items.
Completed all point of sale opening and closing procedures.
Trained many new associates for Layaway.
Boxing, labeling & assigning bin location and bin audit.
Answered customer telephone calls promptly and in an appropriate manner.
Customer Service RepresentativeMay 2005 - Mar 2007 Award Finance Albany, Georgia
Contacted customer to follow up on delinquent accounts and set up payment arrangements.
Asked open-ended questions to assess customer financial needs.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Answered multi-line incoming calls to office to address customers needs.
Filing all paperwork regarding customers account
Photo Lab TechnicianNov 2008 - Feb 2012 Sam's ClubAlbany, Georgia, United States
Completed all point of sale opening and closing procedures, nightly and monthly maintenance on negative processor and photo printer.
Welcomed customers into the store and helped them with their photo printing.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Cleaned and organized the lab, including camera display and sales.
Priced merchandise, stocked shelves and took inventory of supplies before processing weekly supply order.
Operated a cash register for cash, check and credit card transactions and issuing my customer a receipt.
Routinely answered customer questions regarding merchandise and pricing.
Operated a POS system to complete job assigned.
Store ManagerDec 2012 - May 2016 Big E's Country StoreAlbany, Georgia, United States
Reported to the district manager regarding all store and staff issues.
Conducted store inventory yearly excluding tobacco and beer inventory which was a monthly.
Managed staff of 4-6 employees, scheduled staff shifts to meet opening to closing requirements.
Assigned employees to specific duties to best meet the needs of the store
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Operated a POS system to process and complete weekly store order.
Making daily deposits for store account and lottery account.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Companies Worked For:
Big E's Country Store
Albany Technical College
Job Titles Held:
Customer Service Representative
Photo Lab Technician
GED : 2002
Create a job alert for [job role title] at [location].