(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Responsible and friendly lawn garden associate able to make customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills.

  • Excellent customer service
  • Problem Solving
  • Teamwork
  • Time management
  • Self management
  • Basic academic skills
  • Communication
  • Excellent cleaning and maintenance skills
  • Food Handlers License
  • TABC
  • MS Office
  • Organization
  • Inventory management
Education and Training
Montwood High School El Paso, TX Expected in High School Diploma : - GPA :
Honor Home Care - Lawn and Garden Sales Associate
Menlo Park, CA, 04/2020 - Current
  • Improved customer satisfaction by finding creative solutions to problems.
  • Earned reputation for good attendance and hard work.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Recommended optimal merchandise based on customer needs and desires.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Used register system to ring up customer purchases, process payments and issue receipts.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Educated customers on product and service offerings.
  • Recommended merchandise to customers based on needs and preferences.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Accor Hotels - Cocktail Server
Miramar Beach, FL, 01/2019 - 08/2019
  • Assessed patrons' needs to always provide proactive service.
  • Suggested cocktail choices based on customer preference, daily specials and inventory availability.
  • Checked identification prior to serving.
  • Cleaned tables after service, quickly resetting supplies to maintain restaurant and service flow.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Calculated charges, issued table checks and collected payments from customers.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Collaborated with bartenders to invent specialty and seasonal drinks, increasing overall revenue.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Maintained accurate cash handling practices while efficiently serving customers.
  • Created rapport with new and returning patrons to foster guest satisfaction.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Communicated with patrons to offer friendly service and determine needs.
  • Maintained tidiness and organization throughout bar area.
  • Closely monitored customers' intoxication levels and discontinued alcohol service, removed from premises or requested assistance from security.
  • Partnered with team members to efficiently serve food and beverages.
  • Took drink orders from tables and bar area and relayed to bartenders.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Recommended and served alcoholic beverages to patrons during high-volume shifts.
Morris Hospital - Hostess
Mazon, IL, 05/2018 - 01/2019
  • Walked through dining room during service to monitor guest satisfaction and advise servers and bussing staff of specific service needs.
  • Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
  • Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
  • Handled card and cash transactions daily, accurately keeping payment records and investigating irregularities.
  • Greeted guests entering restaurant
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Cleaned and restocked front counter areas, got change for register and checked server supplies.
  • Managed guest expectations by relaying information regarding hours and specials.
  • Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
  • Answered questions about food and order statuses for waiting customers.
  • Calculated charges, issued table checks and collected payments from customers.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.

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Resume Overview

School Attended

  • Montwood High School

Job Titles Held:

  • Lawn and Garden Sales Associate
  • Cocktail Server
  • Hostess


  • High School Diploma

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