Law Enforcement Records Technician Resume Example

Assist cardholders with questions and concerns regarding their Cabela's Club Visa Card via telephone.

Complete inbound and outbound telephone calls with cardholders about recent activity on their account to determine if the charges are valid or fraudulent.

Log accurate telephone conversations on cardholders' accounts.

Maintain a high level of confidentiality with cardholders' financial and confidential information.

Obtained appropriate study documentation to ensure completeness, accuracy, and ensured documents were organized.

Submitted study documentation electronically to the Institutional Review Board via a portal.

Communicated Institutional Review Board clarifications, questions, or additional requirements to the study team through email and telephone conversations.

Saved study correspondence to the network drives and distributed the information to the appropriate distribution lists and site archives.

Communicated Spanish translation timelines to ensure translations were completed on time and distributed documents for use.

Organized multiple tasks and prioritized as needed.

Maintained a high level of confidentiality and handled confidential information appropriately.

Posted documents in a timely manner to ensure customer timelines were met.

Created and typed letters, agendas, and meeting minutes to be distributed to sponsors or study team members. Letters, agendas, and meeting minutes were also maintained for regulatory files.

Coordinated and trained personnel in obtaining study documentation for completeness, accuracy, and organization.

Trained and supervised subordinate personnel on submitting study documentation electronically to the Institutional Review Board via a portal.

Backup supervisor that monitored workloads and ensured completed work was distributed to the study team.

Backup supervisors that assigned work to employees in order to ensure the completion of Informed Consent Forms for specific studies.

Monitored workloads and adjusted schedules as needed to ensure timelines were met.

Backup supervisor that monitored study timelines to ensure specific work was completed on time and ensured Spanish transactions were received in a timely manner.

Prioritized workloads as study timelines changed and work loads increased.

Provided feedback on employee performances as an active member of the Institutional Review Board team.

Assisted in preparing employee evaluations by verbally informing the Institutional Review Board Manager of study timelines there were met or fell behind.

Proofread written documents to ensure all elements were met and the highest quality of documents were submitted to the Institutional Review Board and Sponsors.

Reviewed study documents to ensure accuracy and completeness.

Coordinated and scheduled meetings.

Provided guidance and answered questions of subordinate personnel and other internal customers as needed on a daily basis.

n annual basis.

Set personal and work related goals on an annual basis.

Knowledgeable of internal policies, SOPs, and FDA regulations.

Knowledgeable of general office procedures and records management systems.