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Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Prevented store losses using awareness, attention to detail and integrity.

Trained 2 new employees quarterly.

Created new processes and systems for increasing customer service satisfaction.

Cross-trained and provided back-up for other customer service representatives when needed.

Worked as a team member performing cashier duties, product assistance and cleaning.

Computed accurate sales prices for purchase transactions.

Expressed appreciation and invited customers to return to the store.

Successfully interacted with customers and retail buyers to expedite orders.

Assisted customers with store and product complaints.

Guaranteed positive customer experiences and resolved all customer complaints.

Maintained adequate cash supply in cash drawers in multiple checkout stations.

Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

Accurately logged all daily shipping and receiving orders.Assisted customers in finding out-of-stock items.

Recommended, selected and helped locate merchandise based on customer needs and desires.

Communicated all merchandise needs or issues to appropriate supervisors.

Stocked and rotated inventory regularly.

Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.

Organized the store by returning all merchandise to its proper place.

Replenished merchandise shelves with items from the stockroom.

Took special orders in person and over the phone to generate of additional revenue.