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Latchkey Worker Resume Example

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LATCHKEY WORKER
Summary

Ambitious student pursuing English degree eager to contribute developed knowledge in Educational role. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.

Skills
  • Production assistance
  • Loading and unloading procedures
  • Equipment operation
  • Customer relations
  • Inventory stocking
  • Quantitative skills
  • Experience in leadership
  • Time management
  • Leadership
  • Reliable and trustworthy
  • Working collaboratively
  • Organization
Experience
Latchkey Worker
City, StateCompany Name/Aug 2020 to Current
  • Created educational materials according to lesson plans and school programs.
  • Supervised and engaged group leaders to ensure program activities were culturally relevant, developmentally appropriate and consistent with organizational learning values.
  • Implemented and delivered programming for groups of children grades K-5
  • Established and enforced rules for behavior and policies and procedures to maintain order among students.
  • Conducted small group and individual classroom activities with students based on differentiated learning needs.
  • Organized and prepared instructional materials, communiqués and reports to facilitate student learning.
  • Fostered positive and trusting relationships with students to increase engagement.
  • Taught socially acceptable behavior, employing techniques such as behavior modification and positive reinforcement.
  • Delivered specialized classroom instruction to students with developmental disorders.
  • Developed individual educational plans designed to promote educational, physical and social development.
  • Recognized by management for providing exceptional customer service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Created new programs that resulted in increasing productivity and customer satisfaction.
  • Improved operations by working with team members and customers to find workable solutions.
Hostess
City, StateCompany Name/May 2019 to Aug 2020
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Notified server after seating parties in section to facilitate prompt service.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Assisted Servers by taking guests drink orders and running drinks and food to tables.
  • Answered questions about food and order statuses for waiting customers.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Set up and decorated menu marketing boards with current meal and drink specials.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Helped to plan and execute parties for more than 20 guests, including coordinating menus and preparing tables.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Checked dining and serving areas every fifteen minutes to verify proper cleanliness and readiness for guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Offered preferred tables and other special accommodations to VIP customers.
  • Answered telephone to provide dining information and take party reservations.
  • Managed daily card and cash transactions by maintaining payment records and investigating irregularities.
  • Communicated with kitchen staff about cook times to foster customer satisfaction.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Monitored dining area to assess server capacity and estimate wait times.
Customer Relations
City, StateCompany Name/Apr 2016 to Aug 2018
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Improved operations by assisting with various entry-level tasks, saving valuable time for busy staff.
  • Partnered with similar organizations to meet greater needs, preventing duplication and optimizing resource utilization.
  • Kept facilities organized, clean and well-maintained to best meet program needs.
  • Organized volunteer schedules and assignments to maximize efficiency and program effectiveness.
  • Maintained up-to-date and accurate program files and records.
  • Educated residents and families about available services and resources.
  • Assisted with clerical tasks, including filing, shredding and stuffing envelopes.
  • Prepared folders for new cases to be entered and organized closed files.
  • Emailed information and reminders regarding upcoming volunteer opportunities to community leaders and civic groups.
Education and Training
EnglishBall State UniversityExpected in May 2022City, State
High School DiplomaBishop Dwenger High SchoolCity
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Resume Overview

School Attended

  • Ball State University
  • Bishop Dwenger High School

Job Titles Held:

  • Latchkey Worker
  • Hostess
  • Customer Relations

Degrees

  • English
    High School Diploma

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