Enthusiastic administrative assistant & manger with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing a proven ability to promote organization and availability through effective schedule development. A fast learner who is capable of learning new technology and also fluent in Korean and English.
Skills
Word, PowerPoint, Excel
Problem-solving / Decision making
Capable of working individual / in group setting
Fast learner, capable of learning other software
Data management / Multi-tasking
Communication / Customer service
Excellent attention to detail
Attention to detail
Budget
Closing
Coach
Contracts
Customer service
Data management
Decision making
English
Inventory
Korean
Managing
Merchandising
Excel
PowerPoint
Word
Multi-tasking
Personnel
Pricing
Problem-solving
Fast learner
Sales
Supervision
Education
George Mason UniversityFairfax, VAExpected in – –Bachelor of Business Management:Business Management - GPA:
Northern Virginia Community CollegeAnnandale, VAExpected in – –Associate of Business: Business: - GPA:
, Expected in – –HONOR & AWARD
2019 Spring BUS 498 Business Capstone Case Competition Winner, Third Place: - GPA:
Work History
Department Of Energy - Language Instruction Manager Princeton, NJ, 07/2020 - Current
Manage and maintain key relationships with staff and instructors
Requires knowledge of a wide range of concepts, principles, and techniques of training combined with knowledge of language training programs in order to perform difficult and complex work assignments
Recruit new language instructors/culture trainers using different methods on an as-needed basis and build relationships with language school.
Effectively lead and manage a team from diverse cultural backgrounds
Coordinate class schedules and receive feedback from client for continuous improvement
Ensure all class materials, training quality, and reporting requirements are met with the needs/requirements of our clients
Be responsible for the overall program quality control and risk management
Monitor instructor performance, including annual performance reviews and set instructor goals and objectives
Comply with Client’s reporting requirement
Control expenses within approved budget
Follow the language instruction work instruction
Completing other duties, as assigned
H&M - General Manager / Graphic & Web Designer Bee Cave, TX, 06/2013 - 07/2020
Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Enforced quality assurance protocols to deliver ideal customer experiences.
Identified and capitalized on community business opportunities with effective networking.
Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
Onboarded new employees, including training, mentoring and new hire documentation.
Resolve customer problems and complaint as needed in accordance with store policy.
Manage online sales on Amazon from creating, managing pricing, inventory, to customer service.
Future General Construction, Inc. - Administrative Officer City, STATE, 05/2016 - 08/2019
Manage the construction project contracts and related documents.
Assist in setting up new contracts, subcontracts and purchase orders.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Maintained accurate, current and compliant financial records by monitoring and addressing variances.
Managed complex and detailed projects for executives by ensuring budget adherence and timely delivery.
Performed accounts receivable duties, including invoicing, researching charge backs, discrepancies and reconciliations.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Track expenditures to ensure budget compliance and notify project manager of any overages.
Improve workplace efficiency through effective communication with customers on-site contractors and project managers.
Beauty Island - Department Manager City, STATE, 02/2012 - 03/2013
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Supervision of employees such as personnel action decisions in the absence of the store manager.
Submitted reports to CEO to aid in business decision-making and planning.
Monitored and followed-up on work and productivity of store staff.
Performed all store opening and closing procedures.
Maintained a high standard of merchandising, store signage, and proper display techniques.
Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
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School Attended
George Mason University
Northern Virginia Community College
Job Titles Held:
Language Instruction Manager
General Manager / Graphic & Web Designer
Administrative Officer
Department Manager
Degrees
Bachelor of Business Management
Associate of Business: Business
HONOR & AWARD
2019 Spring BUS 498 Business Capstone Case Competition Winner, Third Place
