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Laborer Resume Example

Resume Score: 80%

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LABORER
Skills
  • Standard operating procedures understanding
  • Customer service
  • Coordination
  • Organizational skills
  • Multi-tasking between phone calls and walk ins
  • Entering numerous items into a computer system.
  • Filing everything from warrants to stolen cars.
  • Can type 40+ WPM
  • Being patient with the extreme people who aren't mentally stable.
  • Willingness to follow everything by the book. Has to be done the right way.
  • Very hard work ethic.
  • Critical thinker
  • Decision-making
  • Leadership
  • Map reading abilities
  • Police department procedures
  • Basic life support knowledge
  • Microsoft Office
  • Critical thinking
  • Training & Development
  • Teambuilding
Education and Training
Some College (No Degree) - Nursing
Kirkwood Community CollegeCedar Rapids, IA
07/2001
Master of Arts - Telecommunications 911
Iowa Law Enforcement AcademyDes Moines, IA

I got several awards by just doing my job as a 911 Dispatcher. I really loved that job. Also have numerous certificates that were valid such as Emergency Medical Dispatch and Notary.

Summary
  • Critical thinker with over 10 years of experience as an Emergency Telecommunications Dispatcher. Reliable and able to remain composed and professional at all times. Friendly demeanor with great people and excellent listening skills. Pleasant with the ability to multi task between numerous computer databases delivering service with smile. Remaining calm and organized in high-volume call environments. Considered valuable and hardworking employee.
Experience
Laborer People Ready | Cedar Rapids, IA09/2020 - Current
  • Maintained clean, safe working environment by removing waste from job site prior to shift completion.
  • Monitored team member work and assisted with accomplishing objectives.
  • Used organizational skills to meet productivity requirements.
  • Loaded and unloaded daily construction shipments, keeping products organized and secure to prevent damage and optimize handling.
  • Used trowels of various sizes and shapes to level and clear away excess concrete.
  • Compiled and tracked project documents through all phases with well-organized and easily accessible system.
  • Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
  • Assigned work to employees based on project requirements and individual team member strengths.
  • Followed company, safety and performance requirements at all times.
  • Organized and cleaned work areas for safety and professional appearance.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
Food Service ManagerMcDonald's | Waterloo, IA05/2020 - 08/2021
  • Established and managed effective controls for labor and inventory costs.
  • Reduced food waste [Number]% by overseeing and planning ingredients, anticipated customers and popularity of items.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Supervised staff preparing and serving [Number] meals per day.
  • Oversaw meal preparation and monitored food handling to encourage safety.
  • Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Responded to customer concerns efficiently, accurately and with detailed information.
Guest Service Department ManagerMcDonald's | Marshalltown, IA04/2014 - 04/2019
  • Contacted guests to check on satisfaction and inquire about improvement suggestions.
  • Trained and mentored specialists in the application of soft skills, guest recovery strategies and performance optimization techniques.
  • Developed and implemented employee reward and engagement programs to maximize job satisfaction.
  • Overhauled guest relations policies to address changing concerns.
  • Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
911 Emergency DispatcherJones County Sheriff's Office | Anamosa, IA07/2000 - 08/2009
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Assisted departments with special requests such as BOLOs.
  • Managed average of 32 cases each day, delivering telephone assistance and treatment recommendations to public and hospital staff on various medical conditions.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Used radio, telephone and computer system to update first responders with new information.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Awards

* During my years as a dispatcher I was recognized 4 times for how received and handled the 911 calls. I came in on my off time to assist in very critical calls, and even had to head the dispatch center from a remote location due to ice and heavy snow.

*Also recognized for handling my own house fire where my 2 children and ex-husband were involved.

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Resume Overview

Companies Worked For:

  • People Ready
  • McDonald's
  • Jones County Sheriff's Office

School Attended

  • Kirkwood Community College
  • Iowa Law Enforcement Academy

Job Titles Held:

  • Laborer
  • Food Service Manager
  • Guest Service Department Manager
  • 911 Emergency Dispatcher

Degrees

  • Some College (No Degree) - Nursing
    Master of Arts - Telecommunications 911

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